A United States Department of Justice grant between the Portland Police Bureau and Portland State University has demonstrated through data that trust between police and the community improves when there is follow-up contact to victims of crimes and when police provide non-enforcement walking beats.
Research has found that criminal victimization leads to the development of negative attitudes toward the police. This is particularly true among people who use online systems to report their crime. Most law enforcement agencies send a single automated email back to the victim with an incident number for use with insurance claims. North Precinct began addressing this through this grant by adding enhanced victim follow-up contacts. Officers try to contact each victim via phone or email two weeks after their initial report. Using a script based on the concepts of procedural justice, they communicated concern for the victim, gave the victim an opportunity to voice complaints about their experie
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