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The City of Portland, Oregon

Office of Management & Finance

Revenue Division

Arts Tax: 503-865-4278

Business Taxes: 503-823-5157

111 SW Columbia St, Suite 600, Portland, OR 97201

More Contact Info

Pay and Park Program

During the current closure of City offices, we are unable to answer phone calls.  Please direct all Pay and Park and Non-Pay Parking inquiries to:

Online Parking Penalty Notice complaints may be submitted using the Lot Complaint Form at


Private parking facilities must be registered with the City before a penalty notice can be issued to a car that has parked without paying, parked past the expiration of paid-for parking or the time allowed to park in a non-pay lot. City Code requires informational and warning signs to be posted in order for a facility to be registered. The City can mediate disputes over penalty notices and the Code lists reasons for which the City may request the dismissal of a penalty. 

Portland City Code Chapter 7.25: Pay and Park and Non-Pay Private Parking Facilities

Complaints with a Lot Operator

If you have tried to resolve your complaint with the lot operator who issued you a parking penalty notice, but were unsuccessful, you may file an online complaint to this program.

Send written complaints to:
Revenue Division
Attention: Pay & Park Complaints
111 SW Columbia St., Suite 600
Portland, Oregon 97201

Fax complaints to:  (503)279-2698. Email complaints to:

Your complaint must include the penalty notice number, your name, address, phone number, lot number, and the reason you believe that the penalty notice should not have been written or that the lot is in violation of the City Code


Administrative Rules

Administrative Rule 020.08-1 Parking Facility Registration Fees

In addition to the other requirements of PCC 7.24.020 F, an operator must submit a nonrefundable registration fee of $200.00 for the registration or renewal of each facility.  

Administrative Rule 090.19-1 Assessment of Parking Fees

In addition to the Penalty and the Administrative Fee, an operator may assess and collect a Parking Fee at a pay to park facility, not to exceed the maximum daily rate for that registered lot or $10.00, whichever is less.

Program contact:

Karla Frahler
Phone: (503) 865-2488

Registered Private Parking Facilities

List of registered private parking facilities

Frequently Asked Questions

Pay & Park and Non-Pay Private Parking Facilties program help