ONI Mission: Enhancing the quality of Portland's neighborhoods through community participation.

2001-02 Goals and Objectives



Our Bureau Values…

As we move forward with our work, ONI staff are committed to, and will be guided by, the following values:


Major Bureau goals for the coming year…

  1. Develop plans for working across Centers on common bureau objectives and neighborhood projects.
  2. Support the ONI Guidelines Review process.
  3. Support Re-Examine, Re-Connect process.
  4. Implement ASR recommendations for public involvement as accepted by Council and directed by OMF.
  5. Develop a budget plan and strategy to obtain more funds for the neighborhood system.
  6. Continue to develop and expand our efforts to partner with other bureaus.

Specific Center Goals and Objectives:

Each of ONI’s five Centers developed specific goals and objectives to accomplish this fiscal year. Many of these are currently underway.

Civic Involvement Center (CIC)

The Civic Involvement Center will enhance the quality of Portland’s Neighborhoods by working actively to improve participation of neighbors in the public involvement process.

CIC: Neighborhood Outreach Program

Goal 1: Provide increased capacity for Coalition/ Neighborhood Offices and neighborhood associations.

Objective 1: Monitor compliance with ONI contract. Schedule quarterly site visits and prepare written progress reports. Assist the coalition office with developing outreach efforts to reach new neighbors, business associations and ethnic groups. Ensure that all reports (financial, performance indicators, etc) are completed on schedule.

Objective 2: Ensure all coalition and neighborhood association bylaws and amendments comply with ONI Guidelines and City Code. Provide direct technical assistance to neighborhood associations in cooperation with coalition staff.

Objective 3: Review neighborhood association issues and questions around ONI Guidelines compliance and interpretation of the Oregon Public Meetings Law. Provide direct technical assistance in cooperation with coalition staff.

Objective 4: Assist the District Coalitions with non-profit fiscal management issues.

Objective 5: Lead "Re-Examine and Re-Connect", a focused systemic look at the neighborhood system with the specific goal of making an excellent system even better.

Objective 6: Lead the process for review of the ONI "Guidelines" as required by City Code.

Goal 2: Expand participation in neighborhood associations with a focus on increasing participation of "non traditional" neighbors such as people of color, renters etc.

Objective1: Assist coalition offices with educational opportunities for neighbors who want to become involved in civic affairs as well as more advanced opportunities for those already involved.

Objective 2: Develop specific education opportunities for coalition and neighborhood office staff with an emphasis on non-profit management and direct community organizing.

Objective 3: Continue to develop and foster partnerships with other community-based organizations.

Objective 4: Plan and implement the annual Neighborhood Association Summit.


Goal 3: Increase the capacity of ONI to address citywide issues that impact neighborhoods.

Objective 1: Continue support for the Citywide Land Use Forum.

Objective 2: Continue support for the Airport Issues Roundtable.

Goal 4: Provide a stronger, consistent communication link among city bureaus and neighborhood regarding specific outreach endeavors.

Objective 1: Re-activate the City of Portland Outreach staff network.

Objective 2: Continue the partnership with BES regarding projects in the Columbia Slough, Johnson Creek and Tanner Creek Watersheds.

Objective 3: Work with the Bureau of Planning regarding the environmental zone re-mapping project; the Park Bureau on siting off-lease areas; CIP information forums.

Objective 4: Continue to provide information to local, national and international jurisdictions regarding Portland’s neighborhood system.


Goal 5: Monitor workload for each contract and work with BES to determine the need for additional personnel to continue to provide excellent outreach in these areas.

Objective 1: Supervise staff working on the CSO central city projects including: Tanner Creek Stream Diversion Phases 2,3,4,5; Swan Island Pump Station; West Side CSO Tunnel; NW CSO Main Force and Pump Station; SW Parallel Interceptor.

Objective 2: Expand outreach to the business community by implementing Business for Clean Rivers, which consists of three committees of representatives from NW, SW and Eastside business districts. These committees will serve as liaisons for the business communities regarding CSO project design and construction.

Objective 3: Monitor the progress of the outreach workers in each coalition/neighborhood office. Organize monthly meetings; collect data and formulate progress reports; troubleshoot as necessary.

Goal 6: Provide a stronger, consistent communication link among city bureaus and neighborhood regarding specific outreach endeavors.

Objective 1: Develop an ONI marketing strategy that includes production of program brochures, marketing of ONI website, lists of services we provides other city bureaus.

Objective 2: Update and produce ONI Citizen Involvement Handbook that serves as a "How To" for neighborhood association leaders on understanding how city hall works, how to run their meetings, how land use decisions are made, etc.

Goal 7: Maximize uses of electronic communications for city staff public involvement and outreach efforts, communications between ONI and neighborhood coalitions, and between neighborhood associations themselves.

Objective 1: Create a web-based calendar of events linked to ONI Access database. Will highlight city public involvement events, ONI sponsor events, neighborhood association, coalition and other appropriate community meetings and events.

Objective 2: Link the ONI Neighborhood Directory in Access database to the ONI web site in real time listing updated association and coalition contact info instantaneously.

Objective 3: Create an online "How To Toolbox" of documents for organizational development and community organizing tools for neighborhood association leaders. Similar to Citizen Involvement Handbook.

Objective 4: Create a search engine for ONI web site that allows multiple search options or pull down boxes to speed access to web info on ONI programs and services.

Objective 5: Continue exploring city-wide web-based database connectivity for city public involvement staff to share databases of committee lists, topical interest lists, legal notification lists, neighborhood associations.

Objective 6: Expand "My Portland" section of ONI web site to have the following info for each neighborhood association online: Officer contact info, maps of neighborhood borders, bylaws, state non-profit status.

Objective 7: Work with Corporate GIS to link ONI database to city GIS system and Portland Maps.com so individuals can type in their address and immediately locate which neighborhood they are in and how to contact their coalition and association chair.

Objective 8: Continue exploring a portal system on the city web site so individuals can electronically self-identify their interest areas, (water, planning, transportation) and add themselves to topical mailing lists, regular email updates, and surveys.

CIC: Community Residential Siting Program

The Community Residential Siting Program will enhance the quality of Portland's neighborhoods through community participation by advocating for an ongoing, proactive exchange of information and education among providers of residential social services and members of the community to ensure a mutual understanding and respect that results in long-term, supportive, peaceful relationships that promote safe, livable communities.

GOAL 1: Provide a centralized, coordinated source of information and referral before, during, and after the siting of a community residential facility to eliminate confusion and potential conflict

Objective 1: Build relationships among all siting stakeholders through a balanced and representative advisory committee to help guide the content of information and resources provided by the program.

Objective 2: Maintain a library of research, good practices, and other resources that help to address specific siting concerns through a coordinated network of siting stakeholders.

Objective 3: Develop legal and ethical guidelines, protocols, and "best practices" to address citizen questions and issues involved in residential group homes and facilities siting.

Objective 4: Advocate for the fair treatment of all citizens, including residential group homes and facilities and all other community members, in Portland and Multnomah County around siting issues

Objective 5: Develop and maintain relationships with technical resources to address issues concerning land use, facility licensing requirements, contracting/funding relationships, and other siting-related issues.

GOAL 2: Encourage government agencies, communities and other organizations to consider special needs housing in their community planning or visioning processes to proactively identify future siting opportunities for community residential facilities.

Objective 1: Inventory current planning efforts among government agencies.

Objective 2: Explore what government agencies and other organizations are capable of doing to ensure that services are accessible and equitably distributed throughout the community.

Objective 3: Encourage communities to proactively plan for the siting of community residential facilities.

GOAL 3: Improve the understanding between conflicted groups

Objective 1: Provide collaborative problem solving services including mediation, facilitation and consensus building.

Objective 2: Develop a trained and effective Problem Solver group.

Objective 3: Provide consensus building tools to community members and social service providers.

CIC: Downspout Disconnection Program

The Downspout Disconnection Program will enhance the quality of Portland's neighborhood through community participation by actively involving neighborhoods in a positive partnership with the City in order to save money on disconnection, provide an organizing opportunity, support community-based efforts, encourage diversity at the grassroots level, and encourage neighbor-to-neighbor interaction.

GOAL 1: Increase public stewardship for the livability of their neighborhoods.

Objective 1: Market participation in the Downspout Disconnection Program.

Objective 2: Canvass 20,000 homes each year.

Objective 3: Table at events that will expose the program to 10,000 people.

Objective 4: Speak at over 25 community meetings each year.

Objective 5: Conduct watershed curriculum for over 350 students each year.

Objective 6: Conduct a media campaign including events, major and local community media.

GOAL 2: Increase public participation in a civic issue.

Objective 1: Mobilize 650 diverse volunteers each year.

Objective 2: Build and maintain over 300 diverse community partnerships.

Objective 3: Hire local diverse community partners to canvass.


Administration Center

The Administration Center will enhance the livability of Portland's neighborhood through citizen participation by providing high quality technological, fiscal, and personnel support services to ONI programs, Neighborhood Associations, and Coalitions.

GOAL 1: Implement quality fiscal policies.

Objective 1: Emphasize cost center approach to all managers.

Objective 2: Bill back/invoice/cost trace on a quarterly (rather than semiannual) basis.

Objective 3: Implement coalition resource allocation methodology with an advisory board.

Objective 4: Complete full cost recovery and IA analysis.

Objective 5: Standardize IA procedures with client bureaus.

Objective 6: Ensure GF discretionary is not reduced while IA revenues increase.

GOAL 2: Provide high quality fiscal, personnel, and clerical support to ONI programs, Neighborhood Associations, and Coalitions by front office staff.

Objective 1: Hire permanent front office staff.

Objective 2: Completely cross train front office staff.

Objective 3: Complete revision of ONI Employee Guidelines and Expectations Handbook by December 15, 2001.


GOAL 3: Provide high quality technological support to ONI staff.

Objective 1: Replace and cascade 7-8 new computers as needed.

Objective 2: Work with BIT to link outer offices with city intranet service and web-based access to all ONI databases.

GOAL 4: Implement quarterly site visits with coalitions.

Objective 1: Work with ONI programs, Neighborhood Associations, and Coalitions to improve the overall fiscal accountability of coalition accounting practices for ONI contracts.


Information and Referral Center

The Information and Referral Center will enhance the quality of Portland’s neighborhoods by linking callers directly with the appropriate person who can provide consistently accurate, friendly, and timely information about city and county services.


Goal: Maintain the quality of function and customer service of the City and County Information and Referral Programs.

Objective 1: Build a strong team of R professionals&I who can accurately, adequately, and professionally meet customer needs.

Objective 2: Establish clear management structure.

Objective 3: Complete technological transition with county IT staff.

Objective 4: Update / revise I&R protocols and procedures as needed.

Objective 5: Ensure adhesion to IGA and county satisfaction.

Objective 6: Work with County to place City/County I&R phone number on all county vehicles.


Metropolitan Human Rights Center (MHRC)

The Metropolitan Human Rights Center will enhance the quality of Portland’s neighborhoods by providing support and advocacy for the human and civil rights of all Multnomah County and the City of Portland neighbors.

Goal 1: Continue to strengthen funding base and to look for partnerships to maximize resources

Objective 1: Look for funding for "Building Bridges" Project developed in partnership with both Portland and Gresham police.

Objective 2: Explore possible partnership with Purchasing.

Goal 2: Continue to implement Interwoven Tapestry Project.

Objective: Manage and distribute discretionary funds for Coalition and Refugee/Immigrant community projects.

Goal 3: Create and staff an MHRC Advisory Group.

Objective: Determine desired demographic composition, member criteria and required time commitment.

Objective: Set up recruitment and publicize.

Goal 4: Work with Bureau of Planning and PDC to develop selection and participation criteria for Burnside Triangle Advisory Group (if approved).


MHRC: Dialogue Facilitation and Diversity Training Program

Goal 1: Train and sustain a new base of volunteers to assist in Facilitating both multi-issue dialogue and Dynamic Differences workshops.

Objective 1: Develop training program for volunteer trainers. Get trainers adequately trained in presentation skills, facilitation skills, cultural competency series, and experiential dialogue and crisis intervention strategies.

Goal 2: Re-connect with different stakeholders in both the city and county to collaborate in projects that mutually support our mission.

Objective 1: Outreach to different organizations and neighborhood associations, set up workshops and dialogues to respond to issues and addresses community concerns.

Goal 3: Proactively rally collaborating partners and community members to address community crisis.

Objective 1: Develop crisis intervention strategies that will help MHRC and partner organizations respond to community crisis.

MHRC: Refugee and Immigration Coordination Program

Goal: Provide programs and activities to improve services and support to immigrants and refugees.

Objective 1: Continue to work with IRCO/Asian Family Center, NECN, CNN, SEUL and the Refugee/Immigrant Consortium of Oregon & SW Washington to meet the goals of the joint "Interwoven Tapestry" project, which is being funded by the National Conference of State Legislatures as part of a national effort to build the "New American Community" over the next two and a half years (June 2001 – October 2003).

Objective 2: Work with the Asian, Hispanic, and Russian communities to organize annual Youth Leadership Conferences in the spring of 2002.


MHRC: Disability Program

Goal 1: Work with District Coalitions offices as well as City Bureaus and County Departments to enhance accessibility.

Objective 1: Provide training to five district offices on how to reach out to persons with disabilities and to include people with disabilities in the neighborhood organization process. The training would include the basic steps necessary to make a neighborhood accessible to people with disabilities.

Objective 2: Work with the County's Aging and Disabilities Services Department to implement the reorganization of the State's Department of Human Services at the local level.

Objective 3: Distribute the revised "Sharing our Sidewalk" brochure to businesses. Areas of concentration will be the Hawthorne area from SE 30th to 50th, SE Belmont from 30th -39th, NW 2lst and 23rd from Burnside to Lovejoy, the Hollywood district, and the main street in Troutdale.

GOAL 2: Monitor city/county compliance to the ADA

Objective 1: Review city/county transition plans to see if they are meeting their timelines for compliance to the ADA.

Neighborhood Mediation Center

The Neighborhood Mediation Center will enhance the quality of Portland’s neighborhoods by providing professional and confidential neighbor-to-neighbor mediation services to resolve conflicts within neighborhoods.

Goal 1: Strengthen core services. Increase cases to 800 per year.

Objective 1: Develop a PSA for television and radio to help promote services.

Objective 2: Recruit a retired media person for NMC Advisory Committee to help build good relations with

newspapers, radio and television. Work for a minimum of two guest appearances on radio and/or television.

Objective 3: Increase members of the Community Relations sub-committee of Advisory Committee by two members. Get commitment of members to promote program at large.

Objective 4: Visit minimum of six neighborhood association meetings to present NMC services and encourage referrals.

Objective 5: Continue targeted outreach to mobile home parks in Portland.

Objective 6: Research and identify "performance based outcomes" and tailor services accordingly.

Goal 2: Develop School Mediation Program in Partnership with Portland Public Schools.

Objective 1: Implement designed conflict resolution workshop for middle school and high schools. Present to four schools.

Objective 2: Make presentation about Mediation Center at a Portland Public School Board Meeting.

Objective 3: Meet with Portland Public School Media Relations Director and request opportunity to distribute flyer/brochures to school counselors and curriculum teachers and place ad in PPS Newsletter.

Goal 3: Develop a 3-yearstrategic-business plan for NMC

Objective 1: Organize staff retreat in fall for visioning and planning.

Objective 2: Hold Advisory Committee retreat in fall for developing a 3-year plan in conjunction with staff retreat outcomes.

Objective 3: Document and review outcome of strategic business plan with ONI Director and City Commissioner.

Crime Prevention Center

The Crime Prevention Center will enhance the quality of Portland’s neighborhoods by providing public safety information, maintaining crime prevention services in the neighborhoods, coordinating graffiti abatement services, and providing liquor license neighborhood notification.

Internal Center Services

Goal 1: Improve Center outreach tools and materials

Objective1: Review and update Crime Prevention program materials

1.1 Enhance Crime Prevention material, incorporating national best practices

1.2 Integrate Block Captain program materials with Neighborhood Watch program materials

Objective 2: Develop new Crime Prevention program materials

2.1 Develop non-English speaking materials

2.2 Develop Apartment Watch manual

2.3 Develop Graffiti Abatement brochure

2.4 Develop Liquor License brochure

2.5 Develop advanced block captain training materials

Objective 3: Develop and maintain Crime Prevention Center web page

Goal 2: Develop Crime Prevention Center Policies and Procedures

Objective 1: Develop confidentiality policy

Objective 2: Create uniform crime prevention filing system

Objective 3: Develop monthly reporting procedures

Objective 4: Develop system for program evaluation

4.1 Review program measurements

4.2 Develop evaluation partnership with neighborhood offices and coalitions

Objective 5: Revise staff work schedule and overtime policy and tracking system

5.1 Clarify meeting attendance policy

5.2 Develop electronic timesheet accounting system

Goal 3: Increase Center Productivity

Objective 1: Establish written roles and responsibilities of center staff and administration

Objective 2: Develop working job description for all staff

Objective 3: Revise supervision structure

    1. Implement lead crime prevention specialist

Objective 4: Improve center efficiencies ((i.e. reduce duplicative meetings, increase center communication)

Objective 5: Improve center communication

5.1 Link outstation staff to ONI intranet

5.2 Establish monthly calendar

Goal 4: Establish Center Advisory Committee

Objective 1: Identify mission of committee.

Objective 2: Recruit committee members.

Objective 3: Implement committee.

Objective 4: Review Crime Prevention Center mission and operations.

Objective 5: Make recommendations to ONI Director and Crime Prevention Manager of improvements on operations of Center.

Community Services


Graffiti Abatement Program

Goal 5: Implement pole/poster pilot project

Objective 1: Identify target communities

        1. Gather community response/input regarding efficacy of pole litter project
        2. Collect community responses
        3. Analyze community input
        4. Select pilot communities

Objective 2: Secure funding for pilot project

2.1 Identify community stakeholders

2.2 Secure funding from utility partners

Objective 3: Organize pilot graffiti work crews

        1. Create contract with County Sheriff for inmate crews to conduct removal projects
        2. Coordinate community volunteers

3.3 Partner with SOLV

Objective 4: Evaluate pole litter project

        1. Develop pole litter brochure (fact sheet, FAQ)
        2. Develop PSA
        3. Contact media outlets and conduct press conference
        4. Identify community advocates for pole litter project
        5. Identify detractors of pole litter project
        6. Provide updates to City Council
        7. Develop report for Council

Goal 6: Expand Graffiti Free Zone

Objective 1: Increase the area of the graffiti free zone

Objective 2: Review current progress/pattern of YEI crew

Objective 3: Increase output.

Objective 4: Identify neighborhood volunteer group for targeted area to assist (adopt-a-street/neighborhood, etc.)

Objective 5: Select neighborhood group

Objective 6: Increase of community/volunteer involvement

Goal 7: Implement Shared Graffiti Database

Objective 1: Receive input from community stakeholders and available groups

Objective 2: Coordinate efforts with community and agency partners

Objective 3: Disseminate information on graffiti database

Objective 4: Train stakeholders on database

Objective 5: Provide PSA’s Graffiti Hot Spots

Objective 6: Coordinate police "special operations" for target areas

6.1 Make data base accessible to police and DA’s.

Goal 8: Continue funding from Parks Bureau for graffiti abatement

Objective 1: Create inter-agency agreement

Objective 2: Identify and clean of graffiti in Portland parks.

Objective 2: Update and expand crime prevention training curriculum

        1. Develop training outlines on identified topics i.e. Drug houses, workplace violence, apartment watch, etc.)
        2. Collaborate with PPB to develop advanced block captain training
        3. Provide training to targeted groups

Liquor License Program

GOAL 9: Increase Public Outreach of Liquor License Process

Objective 1: Continue with community outreach and notification of liquor license applications

Objective 2: Provide training to neighbors on how to address problem locations

Objective 3: Increase level of knowledge of neighbors on liquor license process

GOAL 10: Support Liquor License Advisory Group

Objective 1: Review role of liquor license process

Objective 2: Develop report for improvements to the liquor license process

Neighborhood Crime Prevention

Goal 11: Clarify and Enhance Crime Prevention Program Problem-Solving Methodology and Capacity

Objective 1: Develop crime prevention problem location case management protocols

Objective 2: Implement crime prevention center database

Objective 3: Provide monthly reports of problem solving activities and projects

GOAL 12: Increase Training and Technical Assistance Capability

Objective 1: Continue to provide training and technical assistance to community organizations, business, and neighborhood associations

Objective 2: Update and expand crime prevention training curriculum

        1. Develop training outlines on identified topics ( i.e. Drug houses, workplace violence, apartment watch, etc.)
        2. Collaborate with PPB to develop advanced block captain training
        3. Provide training to targeted groups

GOAL 13: Maintain Involvement in Public Safety-Related Community Organizing Projects.

Objective 1: Maintain involvement in Weed and Seed sites

Objective 2: Maintain involvement in "Hands are not for Hurting" project

Objective 3: Maintain National Night Out (NNO) Community Partnerships

        1. Secure additional NNO sponsors
        2. Increase and involve volunteers in NNO
        3. Improve marketing of NNO
        4. Collaborate with Public Safety Coordinating Council on Racial Overrepresentation in the criminal justice system

Community Partnerships

Goal 16: Enhance partnership between Coalition offices and Crime Prevention Program

Objective 1: Develop coalition-based crime prevention budget

Objective 2: Collaborate with coalitions to identify potential funding opportunities for public safety and crime prevention

Objective 3: Develop roles, responsibilities, and protocols for addressing livability and crime issues

Objective 4: Coordinate with coalitions on block captain program

4.1. Orient coalitions on block captain program.

Objective 5: Develop communication system with coalitions regarding block captain program.

Objective 5: Continue National Night Out collaboration with coalition and neighborhood offices.

GOAL 17: Maintain Partnership with Portland Police Bureau to Increase Public Safety

Objective 1: Implement Block Captain Program.

1.1 Establish steering committee.

1.2 Develop database to track block captains.

1.3 Develop protocols with PPB.

        1. Provide training to volunteer block captains.

Objective 2: Work in collaboration to implement Senior Neighborhood Officer Program.

Objective 3: Explore with PPB how to work in partnership to increase participation in traffic safety and education programs.

Objective 4: Participate in PPB advisory groups.

GOAL 18: Work with Neighborhood Associations to Provide Information and Services to Neighbors that Address and Resolve Crime Livability and Issues

Objective 1: Provide neighborhood associations with information on crime related problems.

Objective 2: Assist neighborhood associations in resolving crime and livability issues.

        1. Disseminate information to associations on crime prevention techniques.
        2. Train associations on crime prevention techniques.
        3. Link associations to appropriate resources to resolve crime and livability issues.

Objective 3: Develop outline for neighborhood public safety plans.

Objective 4: Assist neighborhood associations in identifying priority public safety needs.

GOAL 19: Maintain Communication and Collaboration with other City Bureaus

Objective 1: Assist other City Bureaus with incorporating Crime Prevention through Environmental Design principles.

Objective 2: Explore development of a city ordinance that incorporates CPTED principles into new building designs.

Objective 3: Provide city bureaus with marketing material describing the types of services provided by the crime prevention center.

GOAL 20: Collaborate with County Departments on Public Safety Initiatives

Objective 1: Participate in Local Public Safety Coordinating Council

Objective 2: Collaborate with Department of Community Justice in community initiatives

GOAL 21: Maintain Communication with Business Associations on Crime Issues and Crime Prevention Techniques

Objective 1: Disseminate crime prevention information to business associations

Objective 2: Provide public safety and training and technical assistance to business associations

Goal 22: Develop and Maintain Positive Relations with Media

Objective 1: Provide media with crime prevention and community livability PSA’s, updates