Skip to Main Content View Text-Only

The City of Portland, Oregon

Homelessness Toolkit

City of Portland

One Point of Contact

The City of Portland’s One Point of Contact Campsite Reporting System is the mechanism community members can use to report issues of illegal camping or related garbage within Portland. The following video (linked below) describes how to use the system to make a report and how the City and Central City Concern’s Clean Start Program respond to those reports. Please click on the image below to play the video.

It can be very frustrating for community members to raise issues with the City. It’s not always clear how to make reports and to whom. The City’s One Point of Contact Campsite Reporting System is designed to simplify the process by providing a platform to more easily report issues about campsites.

There are three ways to report a campsite using the One Point of Contact Campsite Reporting System. Please use just ONE of the following methods:

  1. Campsite Report Form: https://www.portlandoregon.gov/campsites.
  2. PDX Reporter: https://pdxreporter.org. Please select the "Campsite Reporting" icon from the main menu.
  3. Calling City/County Information & Referral: 503-823-4000.

It is not necessary to report the same site using all three methods.

**Please note that not all reports will result in immediate action by the City. Every incident is reviewed and analyzed.**

Whether using the Campsite Report Form, PDX Reporter, or calling City/County Information & Referral, location is the most important piece of information the City needs.

Once a report is filed, a work assignment is automatically created for a crew to go to the reported location. Typically, they can be onsite within 24-72 hours to conduct an assessment and to pick up camper identified garbage.

It is not necessary to submit multiple reports of the same location in one day. The Homelessness and Urban Camping Impact Reduction Program (HUCIRP) recommends submitting a new report of the same site once a week. This helps to ensure that staff have a current assessment of the location and also helps to ensure that Clean Start (the first responder to reports received) continues to visit the site to remove garbage and biohazardous materials.

Follow up questions regarding reports can be emailed to reportpdx@portlandoregon.gov

If you are reporting people living in a vehicle, please submit a report to PBOT directly using their Abandoned Auto Report Form. This form is also accessible through PDX Reporter.

If you are reporting criminal activity/behavior, please report that information directly to Police.

If you are reporting an emergency, call 9-1-1.

 

One Point of Contact media contact:

Heather Hafer
Public Information Officer for the Office of Management and Finance
503-823-6965