****Please note that not all reports will result in immediate action by the City. Every report will be reviewed and analyzed.****
It can be very frustrating for community members to raise issues with the City. It’s not always clear how to make reports and to whom. It can be hard to know if the correct person even got the report, and it's not unusual for the person making the report to hear slightly different responses depending on who responds.
The City’s new One Point of Contact Campsite Reporting system is designed to simplify those issues by providing one place to easily report issues about campsites. It is designed to help the City collect information in one place, allowing for better utilization of City resources.
An online form on the City of Portland’s webpage (www.portlandoregon.gov/campsites) has been created so that reports can be submitted by members of the community. This form includes questions about location, size, and nature of the issue (vehicles, tents, or both). The information gathered from this reporting system will be entered into the City’s database. Having all of this information in one place allows the City to better prioritize these sites and direct resources in a more efficient way.
In addition to the online reporting form, you can also make a report on the PDX Reporter App from your iPhone or Android smart phone, you can find more information about the PDX Reporter app HERE. Look for the “campsite” report type in the “report type” dropdown menu.
These first two methods of reporting are the most efficient. The reports created by the online form and the PDX Reporter app go directly into the City’s TrackIT Database, and this allows staff to analyze and access the information more efficiently.
Another tool in this new system is the email address firstname.lastname@example.org. This email account will serve as an interagency coordination hub, and is accessed by several partner agencies. It also provides an interface for following up to reports submitted.
If a community member does not have access to a computer or the Internet, he or she can call 503-823-4000, and City/County Information will take information about campsites and fill out the online form for the caller.
If you are reporting an emergency, call 9-1-1.