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1120 SW Fifth Ave, Suite 800, Portland, OR 97204
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1120 SW Fifth Ave, Suite 800
Portland, OR 97204
Phone: 503-823-7483 | Fax: 503-865-3022 | Regulatory@portlandoregon.gov1120 SW Fifth Ave, Suite 1410, Portland, OR 97204Customer Service Hours: 10am-4pm Monday through Friday excluding City Holidays More Information: https://www.portlandoregon.gov/transportation/29980
Please provide a brief description of the circumstances of the tow, your specific complaint, and the
outcome you are seeking. Please consider the following prior to submitting your complaint:
You are encouraged to seek resolution to your issue directly with the towing company prior to
submitting your complaint here.
Our jurisdiction includes only tows originating within the city of Portland. Please follow this link for
information on filing a complaint for tows originating outside of Portland: https://www.portlandoregon.gov/transportation/article/428426
Our Office handles complaints regarding the actions of towers (vehicle damage, rudeness,
overcharging). If you wish to appeal the reason an Agency (Parking Enforcement, Police, Sheriff's
Office) towed your vehicle (Parking violation, Abandoned Vehicle) you may file an appeal with the
Hearings Office: https://www.portlandonline.com/auditor/index.cfm?c=26645&
For easier, more accurate processing, upload your handwritten tow invoice (see below).Questions? View the Towing: Frequently Asked Questions
If you selected 'Tower Damaged Vehicle' above, please fill out the next few questions
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In the Pacific Northwest, what state is Portland in?