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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 1331, Portland, OR 97204

More Contact Info

Private For-Hire Transportation Program

COVID-19 Update March 25, 2020:

Dear Valued Customers,

During this unprecedented time, we hope that you are well. We want to assure you that we are trying to maintain our service while protecting your health and the health of our employees.  

In an effort to prevent the spread of COVID-19 and in line with the guidance we have received from Portland Mayor Ted Wheeler, we have closed our customer service center. This closure will currently last until April 10, but could be extended. If it is extended, we will update you. 

We are adapting our operations in an effort to keep disruptions to service to a minimum. This includes taking the following steps: 

·        Extending temporary permits (Email your request with the drivers full name and permit number             to

·        Continuing to process vehicle permits

·        Continuing to process company permits

·        Continuing to process driver background checks, certifications, and permits

The website will be updated as we have more information. If you have questions or concerns, please email Our staff will get back to you as soon as we are able.   

Thank you for your patience.

For additional COVID-19 transportation questions and answers, please visit


The purpose of the Private For-Hire Transportation program is to provide for the safe, fair, and efficient operation of private for-hire transportation services. Examples of private for-hire services include taxis, transportation network companies (TNCs), limousines, party buses, executive sedans, town cars, tour vehicles, non-emergency medical transport, pedicabs, quadricycles, and horse-drawn carriages.


Customer Service Hours

Please click HERE for a list of monthly 1pm closures.