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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 800, Portland, OR 97204

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Accessible Service Program

Portland Proudly Introduces PDX WAV 

What is the PDX WAV Program?

People with mobility devices generally wait a disproportionate amount of time for a ride, if a certified vehicle is available at all.  To improve service to those who need on-demand service, Portland Bureau of Transportation (PBOT) developed PDX WAV, a new program which makes reliable, safe vehicle-for-hire services more easily accessible to people using mobility devices.

Unlike other transportation programs for people with disabilities, PDX WAV serves customers who need a ride now.  On-demand service by providers including taxi and TNC (Uber and Lyft) companies in Portland should be easy to obtain, safe and reliable.   There is no need to be pre-registered with PDX WAV and you don't have to share a ride with somebody you don't know.   

Anyone in Portland, whether you live here or are visiting, can access the fleet of accessible on-demand vehicles easily from drivers who have received extra training including Passenger Assistance, Safety and Sensitivity Training and hands-on wheelchair securement training.  

How does it work?

Request a wheelchair accessible taxi by calling 503-865-4WAV (865-4928) 24-hours a day, 7-days a week.   A friendly dispatcher will locate an accessible taxi for you.  Accessible taxis will do their best to reach you within 30 minutes; fares vary by company and are required to be equivalent to non-accessible taxi services.

Did you know you can request your favorite company or driver?   If you have a request, simply tell the dispatcher when you call.   Or, ask for the closest accessible taxi. 

To order an accessible TNC (Uber and Lyft), you can use the corresponding app on your wireless device.  On the Uber app, slide through the vehicle options until you see "WAV".  On the Lyft app, add "wheelchair access" in settings, then click "get a ride" and slide through the vehicle options to select "Access".  Fares vary but are required to be equivalent to non-accessible services.   Surge pricing is banned in the City of Portland for all accessible TNC services.   Accessible vehicles endeavor to arrive within 30 minutes.   

For more information, visit PDXWAV.com    Please email us at PDXWAV@PortlandOregon.gov or call 503-823-7483 with your questions and comments. 

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