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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 800, Portland, OR 97204

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E-Scooter Reporting and Feedback

Thank you for taking the time to submit a report to us and share your feedback!

To report an urgent issue, such as an improperly parked scooter, you’ll receive the quickest response by contacting the associated company directly listed below (company contact information is also on every e-scooter). You are welcome to submit issues to PBOT as well.  

Submit Feedback to PBOT 

Contact PBOT if you want to:  

  1. Submit feedback about the current e-scooter pilot (April 2019-April 2020) 

  2. Report an issue with, or an inadequate response from, an e-scooter company  

  3. Report an issue regarding multiple e-scooter companies or if the company is unknown 

  4. Report a scooter-related injury 

To contact PBOT, email e-scooter@portlandoregon.gov or leave PBOT a voicemail at 503-823-4663. PBOT checks emails and voicemails weekdays 8 a.m. to 5 p.m., except on public holidays.  

PBOT is also developing a new online form to collect feedback, and it will be live by July. 

Emergencies  

If you are experiencing an emergency, call 9-1-1.  

Report an Urgent Issue 

To report an urgent e-scooter issue, such as an improperly parked scooter, it is best to first contact the e-scooter company directly listed below (contact information is also on every e-scooter). Please note: 

  • Companies are required to have customer service lines available 24 hours a day, 7 days a week.  
  • Companies are required to report to PBOT monthly regarding each complaint and report submitted to them.  
  • PBOT audits each company’s performance and complaint system on an ongoing basis. 

You may always copy PBOT on your report, but we may not be able to respond within a timely manner. To contact PBOT, email e-scooter@portlandoregon.gov or leave PBOT a voicemail at 503-823-4663. PBOT checks emails and voicemails weekdays 8 a.m. to 5 p.m., except on public holidays.  

Bolt (black/yellow scooters)

Call/Text: 866-265-8143 (866-BOLT-143) 
Email: support@boltoffice.com
Report online at: https://www.micromobility.com/contact-us/

Lime (green scooters)

Call/Text: 1-888-546-3345 (1-888-LIME-345) 
Email: support@li.me
Report online at: http://bit.ly/limereport

Razor (red scooters with seats)

Call: 833-527-86453 (833-LAST-MILE)
Email: sharesupport@razorusa.com
Report online at:

Shared (white scooters with seats)

Call: (503) 218-3900 
Email: help@tryshared.com 
Report online at: https://www.tryshared.com/report 

Spin (orange scooters) 

Call/Text: (888) 249-9698
Email: support@spin.pm
Report online at: https://spinbikeshare.zendesk.com/hc/en-us/requests/new

Road Hazards

To report urgent road hazards, like potholes, call 503-823-1700 or email PDXroads@portlandoregon.gov.