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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 800, Portland, OR 97204

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E-Scooter Reporting and Feedback

Thank you for taking the time to submit a report to us and share your feedback!

To report an urgent issue, such as an improperly parked scooter, you’ll receive the quickest response by contacting the associated company directly listed below (company contact information is also on every e-scooter). 

Submit Feedback to PBOT 

Use our online feedback form to tell PBOT about your experience with e-scooters in Portland.

If you want to address a specific incident, such as an improperly parked scooter, you’ll receive the quickest response by contacting the company directly, but you are welcome to use this form to report to PBOT as well.

Online Feedback Form for 2019 E-Scooter Pilot Program

 

You can also contact PBOT directly. Email e-scooter@portlandoregon.gov or leave PBOT a voicemail at 503-823-4663. PBOT checks emails and voicemails weekdays 8 a.m. to 5 p.m., except on public holidays. Contact PBOT if you want to:

  1. Report an issue with, or an inadequate response from, an e-scooter company 
  2. Report an issue regarding multiple e-scooter companies or if the company is unknown
  3. Report a scooter-related injury

 

 

Emergencies  

If you are experiencing an emergency, call 9-1-1.  

Report an Urgent Issue 

To report an urgent e-scooter issue, such as an improperly parked scooter, it is best to first contact the e-scooter company directly listed below (contact information is also on every e-scooter). Please note: 

  • Companies are required to have customer service lines available 24 hours a day, 7 days a week.  
  • Companies are required to report to PBOT monthly regarding each complaint and report submitted to them.  
  • PBOT audits each company’s performance and complaint system on an ongoing basis. 

You may always copy PBOT on your report, but we may not be able to respond within a timely manner. To contact PBOT, email e-scooter@portlandoregon.gov or leave PBOT a voicemail at 503-823-4663. PBOT checks emails and voicemails weekdays 8 a.m. to 5 p.m., except on public holidays.  

Bird (black scooters)

Call/Text: 866-205-2442 
Email: hello@bird.co
Report online at: https://help.bird.co/hc/en-us/requests/new?ticket_form_id=360000468331

Bolt (black/yellow scooters)

Call/Text: 866-265-8143 (866-BOLT-143) 
Email: support@boltoffice.com
Report online at: https://www.micromobility.com/contact-us/

Lime (green scooters)

Call/Text: 1-888-546-3345 (1-888-LIME-345) 
Email: support@li.me
Report online at: http://bit.ly/limereport

Razor (red scooters with seats)

Call: 833-527-86453 (833-LAST-MILE)
Email: sharesupport@razorusa.com
Report online at: https://www.razor.com/share/help-compliance/

Shared (white scooters with seats)

Call: (503) 218-3900 
Email: help@tryshared.com 
Report online at: https://www.tryshared.com/report 

Spin (orange scooters) 

Call/Text: (888) 249-9698
Email: support@spin.pm
Report online at: https://spinbikeshare.zendesk.com/hc/en-us/requests/new

Road Hazards

To report urgent road hazards, like potholes, call 503-823-1700 or email PDXroads@portlandoregon.gov.

City of Milwaukie

If you are seeking information about e-scooters in the City of Milwaukie, visit https://www.milwaukieoregon.gov/escooters or email escooters@milwaukieoregon.gov.