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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 1331, Portland, OR 97204

More Contact Info

Frequently Asked Questions (FAQ)

Citywide scooter cap: 2,500

Fees: $0.25 Per-Trip Surcharge

Fees, surcharges and penalties will be placed in a New Mobility Account. PBOT will use the funds for program administration and enforcement; safe travel infrastructure; and expanded and affordable access.

Which companies are permitted? Each permitted scooter will have a City of Portland vehicle permit sticker.

What are the state legal requirements for electric scooters? The Permit requires companies to develop compliance strategies. Applicable laws include:Where can I park a Scooter?

  • Helmet use is required
  • Sidewalk riding is prohibited
  • Minimum age requirement of 16 years old

Where can I ride a Scooter?
Use the kickstand and park Scooters on the sidewalk in between the street curb and walking path. Leave space for people walking and people with disabilities to access transit stops, parked cars, bike racks, loading zones, and crosswalks, as well as other amenities.

You can ride in bike lanes and city streets. Check out Portland’s Bike Map to find a good route.

Don’t ride: It’s against the law to ride an electric scooter on sidewalks, in Portland Parks (including the Waterfront Park Trail, Eastbank Esplanade, and Springwater Corridor), and on freeways.

Don’t park:

  • Near ADA Access Ramps
  • On transit platforms (TriMet MAX, Portland Streetcar, or near bus stops)
  • In Portland Parks
  • On landscaped areas

How much does it cost to rent a scooter?
Typical pricing is $1 to unlock, plus $0.15 per minute. Companies can set their own rates; please refer to companies’ websites.

 What low-income pricing options are available?
The City has required the scooter companies to provide a low-income fare option. You can inquire about details with the permitted companies.

What cash payment options are available?
The City has encouraged scooter companies to provide a cash fare option. Inquire about details with the permitted companies.

What are you doing to educate the public on the rules?
Companies’ efforts will include:

  • Workshops for riders, chargers, and community education
  • Ambassadors – remind users on-the-ground, pass out helmets
  • In-app training – users agree at time of registration
  • To end the ride, users have to certify they parked correctly, and/or take a photo of parking spot
  • Incentives and disincentives for user behavior
  • Education via print and digital communication channels
  • The City can require the companies to increase educational measures

City efforts will include:

  • Education via print and digital communication channels
  • PBOT staff will also undertake education events to educate scooter riders about safety and their responsibilities as riders.
  • Community engagement

Who is enforcing State and City rules?
Police and Regulatory and Parking Enforcement staff from PBOT.

What about illegal sidewalk riding?
As a condition of receiving a permit, companies must provide rider education making it clear that sidewalk riding is prohibited. PBOT will monitor sidewalk riding during the pilot and may require scooter companies to engage in more robust rider education.

What will the City do with scooters not parked correctly?
Companies are required to move scooters blocking the right-of-way. The timeframe depends on the severity of the obstruction.

How fast do e-scooters go?
Companies are required to cap the speed of their scooters at 15 MPH.

How will users get helmets?
Companies will be distributing helmets to users. Some companies will mail users a helmet if they request one in the App. Others will distribute via ambassadors, community events, hotel concierges, and/or bike shops. 

Why didn’t the City conduct public engagement before the Shared Scooter pilot?
Shared Electric Scooter companies have been aggressively launching in cities without seeking permits. In order to protect Portlanders from a rogue launch and unregulated companies, the City felt it important to set up a pilot permit structure within an accelerated timeframe. The most effective way to evaluate scooters is through a real-world test. Throughout the 120-day pilot, the City will be engaging the public, and the public’s feedback will help the City determine whether scooters can support the City’s policy goals.

I’m concerned about the safety of riders in East Portland because of the lack of infrastructure. Why is the City requiring Scooters to be deployed in East Portland?
We’re concerned about safety too. We know several areas of the city, including East Portland, have been historically underserved, lack safe infrastructure and experience higher rates of serious collisions and fatalities. Portlanders in East Portland also experience longer transit wait times and have fewer transportation options. The City is interested in understanding if scooters will contribute to a more equitable transportation system. To answer this question, we need to require companies – who are profit motivated – to distribute part of their fleet in historically underserved neighborhoods.

I’ve heard/read complaints about scooters in other cities; why is the City permitting scooters here?
The City believes the most effective way to evaluate the role of scooters in Portland is through an on-the-ground learning experience. Throughout the 120-day pilot, the City will be engaging the public, and the public’s feedback will help the City determine whether Shared Scooters can support the City’s policy goals.

What happens after the pilot?
The last day of the pilot period is November 20, and the City currently intends to only provide permits to companies for the pilot period. Permitted companies are required to remove their scooters on November 21 so the City can conduct an evaluation of whether scooters have a long-term role.

  • If the City determines that Shared Scooters DO NOT have a long-term role in Portland, companies will no longer be able to operate in the City. 
  • If the City determines that Shared Scooters DO have a long-term role in Portland, the companies will be required to reapply for an annual permit.