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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 1331, Portland, OR 97204

More Contact Info

Transportation Wallet Frequently Asked Questions

General 

TriMet, Streetcar and Hop card questions

BIKETOWN questions

Scooter questions

Parking Permit Opt-outs

Central Eastside Commuter Pass


General  

1. What is a Transportation Wallet?
2. How is the Transportation Wallet funded?
3. What’s in the 2020 Transportation Wallet?
4. Will the contents of the Transportation Wallet change this year?
5. Who is eligible for a Transportation Wallet?
6. How much does a Transportation Wallet cost?
7. How can I pay for a Transportation Wallet?
8. How can I get a refund for a Transportation Wallet?
9. How do I sign up for the Transportation Wallet?
10. How long will it take for me to get my Transportation Wallet?
11. How do I renew my Transportation Wallet?
12. When can I renew my Transportation Wallet?
13. Can I buy more than one Transportation Wallet per year?

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TriMet, Streetcar and Hop card questions

14. Do you offer Transportation Wallets for Honored Citizens?
15. What if I qualify for low-income Honored Citizen TriMet fare?
16. Can you reload my existing Hop card?
17. Can I transfer the balance on my Transportation Wallet-issued Hop card to the Hop App and use it on my phone?
18. When does my Portland Streetcar annual pass expire?
19. I lost my Hop card. How can I replace it?
20. Who do I contact with questions about TriMet or Hop?

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BIKETOWN Questions

21. How does the Transportation Wallet work for existing BIKETOWN users?
22. How does the Transportation Wallet work for new BIKETOWN users?
23. I already have a Transportation Wallet, and my BIKETOWN membership is set to “auto-renew”. Will this automatically renew the entire Transportation Wallet package?
24. Who do I contact if I have a BIKETOWN-specific question?

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Scooter questions

25. How do I apply my $10 credit for Bird?
26. How do I apply my $10 credit for Lime?
27. How do I apply my $10 credit for Spin?
28. How do I direct customer service questions to each scooter company?

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Parking Permit Opt-Out questions

29. How can I opt-out of my parking permit to get a free Transportation Wallet?
30. If I opt-out, can I return the Transportation Wallet to get my permit back?

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Central Eastside Commuter Pass

31. What is the Central Eastside Commuter Pass?
32. Who is eligible?
33. Why isn’t this offered in the Northwest Parking District like the Transportation Wallet?
34. Can I get both a Transportation Wallet and a Commuter Pass?
35. Where can I learn more?

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General

1. What is a Transportation Wallet?
The Transportation Wallet is a collection of passes and credits for use on transit, streetcar, bike share and E-scooters. It is an effective, low-cost strategy to reduce parking demand and congestion by increasing trips taken on transit, and by biking, walking and scooting.

2. How is the Transportation Wallet funded?
The Transportation Wallet is made possible by parking permit surcharge fees collected in the Northwest and Central Eastside Industrial Area Parking Permit Districts. A portion of the collected surcharges offset the retail cost of the Transportation Wallet, which is available to people who live or work in those parking districts. Funds collected in the parking districts must be spent on transportation projects and programs back in the respective districts.

3. What’s in the 2020 Transportation Wallet?
The 2020 Transportation Wallet includes:

  • $250 TriMet Hop card (Central Eastside only)
  • $100 TriMet Hop card (Northwest only)
  • Portland Streetcar annual pass
  • $25 BIKETOWN credit
  • $30 scooter credit for use on Bird, Lime and Spin

4. Will the contents of the Transportation Wallet change this year?
The contents of the Transportation Wallet is subject to change without advance notice due to the changing landscape of private transportation service providers operating in the city of Portland . PBOT takes every effort to ensure Transportation Wallet holders will receive the full contents of the Transportation Wallet as advertised at the time of purchase or upon receipt. However, PBOT is not responsible for refunding any portion of the Transportation Wallet for companies no longer operating or serving in Portland.

5. Who is eligible for a Transportation Wallet?
People who live or work in the Northwest and Central Eastside Industrial Area Parking Permit Districts are eligible. This represents parking permit Zones M, G, and N.

6. How much does a Transportation Wallet cost?
The Transportation Wallet costs $99 to purchase. People can also get one for free by trading in their eligible on-street parking permit. Rules and restrictions apply (see #14 below).

7. How can I pay for a Transportation Wallet?
You can pay with a credit card or a digital check (ACH payment). We are exploring a cash payment option soon but it is not available at this time.

8. How can I get a refund for a Transportation Wallet?
Full refunds will only be issued in the event of overpayment, duplicate payments, or if a customer does not meet eligibility requirements and made a payment in error. A refund may be requested by calling 503-823-9863, Monday through Thursday 9:00am – 4:00pm, or by emailing commute@portlandoregon.gov. Refund requests will be processed within seven business days.

9. How do I sign up for the Transportation Wallet?
Visit www.transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form. You must meet eligibility requirements (see #XX below).

10. How long will it take for me to get my Transportation Wallet?
Your Transportation Wallet package will be mailed to you within 7 business days.

11. How do I renew my Transportation Wallet?
Whether renewing or buying a Transportation Wallet for the first time, visit www.transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form and complete payment.

12. When can I renew my Transportation Wallet?
You can renew your Transportation Wallet anytime within the year. However, your previous Transportation Wallet has an annual Portland Streetcar pass that is valid for a year. You may want to wait until that expires to renew, but it’s really up to you.

13. Can I buy more than one Transportation Wallet per year?
No. You can only buy one per calendar year.

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TriMet, Streetcar and Hop card questions

14. Do you offer Transportation Wallets for Honored Citizens?
Yes! Select your TriMet fare type on the Transportation Wallet online sign-up form, and you will be issued an Honored Citizen Hop card. People who are 65 years or older, Medicare beneficiaries, and people with disabilities qualify. You must show proof of eligibility if asked while riding TriMet (visit TriMet’s website for full details).

15. What if I qualify for low-income Honored Citizen TriMet fare?
TriMet requires income verification to qualify. In order to buy a “low-income” Transportation Wallet you must first register with TriMet and get a low-income Honored Citizen Hop card with your photo. After you get your Hop card, visit www.transportationwallet.com, select the parking district in which you live or work, and follow the prompts to purchase a “Low-Income Honored Citizen fare”. Once you’ve paid for a Transportation Wallet, we will load your Hop card remotely within 7 business days and send you an email confirmation.

16. Can you reload my existing Hop card?
Unfortunately not. We don’t work for TriMet so we don’t have the capability.

17. Can I transfer the balance on my Transportation Wallet-issued Hop card to the Hop App and use it on my phone?
No, unfortunately not. This is due to how TriMet has programmed their Hop cards. More info here.

18. When does my Portland Streetcar annual pass expire?
If you purchased before the 15th of the month, you pass expires at the beginning of the month a year from the month it was purchased. If you purchased after the 15th of the month, it will expire at the end of the month a year from purchase. You can always check at www.myhopcard.com under “check balance”.

19. I lost my Hop card. How can I replace it?
If you have a registered Hop card and it’s ever lost or stolen, let TriMet know immediately by logging in to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop app. Or call TriMet at 1-844-MYHOPCARD (694-6722). TriMet is available 7:30 am.-5:30 pm, daily.

20. Who do I contact with questions about TriMet or Hop?
By phone: 1-844-MYHOPCARD (694-6722)
In person: TriMet Ticket Office in Pioneer Courthouse Square

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BIKETOWN questions

21. How does the Transportation Wallet work for existing BIKETOWN users?
You will be issued a $30 ride credit code which you can apply to your existing account.

22. How does the Transportation Wallet work for new BIKETOWN users?
Sign up as a new user by choosing your preferred membership plan here. Apply the BIKETOWN ride credit code mailed to you in your Transportation Wallet package when prompted. $5 will waive the new user sign-up cost and then you’ll have $25 in ride credit on your account.

23. I already have a Transportation Wallet, and my BIKETOWN membership is set to “auto-renew”. Will this automatically renew the entire Transportation Wallet package?
No. You must go to www.transportationwallet.com, select the parking district in which you live or work, and fill out the form again. The “auto-renew” will only renew the BIKETOWN portion of your Transportation Wallet and not the entire package.

24. Who do I contact if I have a BIKETOWN-specific question?
Review help center questions online here.
Send an online ticket to customer service here.

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Scooter questions

25. How do I apply my $10 credit for Bird?
Get the Bird Scooter app. 
Click Settings, Payment, Promos. Enter your code (it’s case sensitive).

26. How do I apply my $10 credit for Lime?
Get the Lime Scooter app. 
Click Settings, Wallet, Promos. Enter your code. The Lime promo code provided to you after purchasing a Transportation Wallet waives the $1 unlock fee for ten rides.

27. How do I apply my $10 credit for Spin?
Get the Spin Scooter app. 
Click Settings, Free Rides, Your Promos. Enter your code.

28. How do I direct customer service questions to each scooter company?
Report all problems in the app of each scooter company. This is the fastest and most direct way to issue a customer service request.

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Parking Permit Opt-Out Questions

29. How can I opt-out of my parking permit to get a free Transportation Wallet?
When you receive your parking permit renewal application in the mail, you can request to “opt-out” of your permit on the application. This is only available to residents and employees in the Northwest Parking District (Zone M) and Central Eastside Industrial Parking District (Zones G&N). You can receive one Transportation Wallet for every eligible parking permit you trade in. If you are currently a permit holder and would like to see if you are eligible to opt-out, please contact the PBOT Parking Operations department at 503-823-2777 or email parking@portlandoregon.gov.

30. If I opt-out, can I return the Transportation Wallet to get my permit back?
No. The Transportation Wallet will be issued in lieu of a parking permit and cannot be exchanged for a parking permit at a later date, regardless of whether the contents of the Transportation Wallet has been used or not.

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Central Eastside Commuter Pass

31. What is the Central Eastside Commuter Pass?
The Central Eastside Commuter Pass is a Hop pass that you can activate for up to six consecutive months for only $17 each month.

32. Who is eligible for the Central Eastside Commuter Pass?
Individuals who live or work within the boundaries of the Central Eastside Industrial Parking Permit District (Zones G & N) qualify. However, you are ineligible if you are already participating in a PCC or TriMet Universal Pass program.

33. Can I get both a Transportation Wallet and a Commuter Pass?
Yes, eligible applicants can get both a Transportation Wallet and a Commuter Pass in a calendar year.

34. Why isn’t this offered in the Northwest Parking District like the Transportation Wallet?
The Northwest Parking Stakeholder Advisory Committee has not explored this option at this time.

35. Where can I learn more?
Visit the Central Eastside Industrial Council (CEIC) webpage to learn more.

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