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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 800, Portland, OR 97204

More Contact Info

Frequently Asked Questions

1. What is the Transportation Wallet?

2. How is the Transportation Wallet funded? 

3. How do I sign up for the Transportation Wallet?

4. Who is eligible for the Transportation Wallet?

5. How much does the Transportation Wallet cost?

6. How long will it take for me to get my Transportation Wallet?

7. What if I qualify for Honored Citizen TriMet fare?

8. What if I qualify for low-income Honored Citizen TriMet fare?

9. How do I renew my Transportation Wallet?

10. I already have a Transportation Wallet, and my BIKETOWN membership is set to “auto-renew”. Will this automatically renew the entire Transportation Wallet package?

11. I have a Transportation Wallet and want to buy one again before my BIKETOWN membership renewal date. Is this allowed?

12. What if I already have a BIKETOWN membership? 

13. I already have a Hop card. Can you load value after I buy a Transportation Wallet? 

 


1. What is the Transportation Wallet? 
The Transportation Wallet is an effective, low-cost strategy to reduce parking demand and congestion by increasing trips taken on transit, by biking and walking, and using carshare. The package includes transportation passes and vouchers for use on TriMet, Portland Streetcar, BIKETOWN, and car2go.

 

2. How is the Transportation Wallet funded?
The Transportation Wallet is made possible by parking permit surcharge fees collected in two Area Parking Permit Districts. A portion of the collected surcharges offset the retail cost of the Transportation Wallet, which is available to people who live or work in the parking districts. Funds collected in the parking districts must be spent on transportation projects and programs back in the respective districts.

 

3. How do I sign up for the Transportation Wallet? 
Visit www.transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form. You must meet eligibility requirements (see below).

 

4. Who is eligible for the Transportation Wallet? 
People who live or work in Area Parking Permit Districts “Zone M” in NW Portland, and “Zones G/N” in the Central Eastside Industrial District are eligible.

5. How much does the Transportation Wallet cost? 
The Transportation Wallet costs $99 to purchase. People can also get one for free by trading in their eligible on-street parking permit (rules and restrictions apply).

 

6. How long will it take for me to get my Transportation Wallet? 
Your BIKETOWN membership is activated after purchasing, so you can begin riding bikes immediately. The rest of your Transportation Wallet passes will be mailed to you within 7 business days.

 

7. What if I qualify for Honored Citizen TriMet fare?
You can indicate on the Transportation Wallet online sign-up form that you qualify, and you will be issued an Honored Citizen Hop card. People who are 65 years or older, Medicare beneficiaries, and people with disabilities qualify. You must show proof of eligibility if asked while riding TriMet (see website above for full details).

 

8. What if I qualify for low-income Honored Citizen TriMet fare?
TriMet requires income verification to qualify. In order to buy a “low-income” Transportation Wallet you must first register with TriMet and get a low-income Honored Citizen Hop card with your photo. After you get your Hop card, visit www.transportationwallet.com, select the parking district in which you live or work, and follow the prompts to purchase a “Low-Income Honored Citizen fare”. Once you’ve paid for a Transportation Wallet, we will load your Hop card remotely with 50 Day Passes and 20 Single Rides, the equivalent of $150 worth of low-income passes, as well as an annual Portland Streetcar pass. We can only load passes (not value) onto your Hop card. Your card will be loaded within 7 business days.

9. How do I renew my Transportation Wallet? 
Visit www.transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form, just like you did when you first bought a Transportation Wallet. If you have your BIKETOWN membership set to “auto-renew”, you still must visit www.transportationwallet.com and follow the directions above to indicate you want the full Transportation Wallet package. Otherwise only your BIKETOWN membership will renew. Please note you can only renew a year from your original purchase date (see below).

 

10. I already have a Transportation Wallet, and my BIKETOWN membership is set to “auto-renew”. Will this automatically renew the entire Transportation Wallet package? 
No. You must go to www.transportationwallet.com, select the parking district in which you live or work, and fill out the form again. You will be asked if you have “ever ridden a BIKETOWN bike”, which alerts us that you are already in the BIKETOWN system. You will not have to fill out your information again on the BIKETOWN webpage. Please note you can only renew a year from your original purchase date (see below).

 

11. I have a Transportation Wallet and want to buy one again before my BIKETOWN membership renewal date. Is this allowed?
No. We think it’s great you are as jazzed about the Transportation Wallet as we are! However, your BIKETOWN membership and Portland Streetcar pass are both annual passes lasting an entire year. You must wait until your BIKETOWN membership is about to renew (about a week prior) to purchase another Transportation Wallet and get the full package again. There may be service gaps with the BIKETOWN and Portland Streetcar annual passes due to the different timelines these providers use. An annual BIKETOWN membership is valid for a year from the date of purchase. A Portland Streetcar annual pass expires at the beginning of the month a year from the month it was purchased (unless purchased after the 15th of the month, when it expires a year from the end of the month purchased). 

 

12. What if I already have a BIKETOWN membership? 
Visit www.transportationwallet.com and fill out the online form. You will be asked if you have “ever ridden a BIKETOWN bike”. Follow the online prompts and a representative from BIKETOWN will switch your current plan to the Transportation Wallet plan using the credit card you already have on file. You will receive the rest of your Transportation Wallet passes in the mail.

 

13. I already have a Hop card. Can you load value after I buy a Transportation Wallet? 
Unlike the low-income Honored Citizen Hop card, we are unable to load dollar value on Hop cards.