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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 1331, Portland, OR 97204

More Contact Info

Transportation Wallet Frequently Asked Questions

General 

TriMet, Streetcar and Hop card questions

BIKETOWN questions

Scooter questions

Parking Permit Opt-outs

Central Eastside Commuter Pass


General  

1. What is a Transportation Wallet? And what is a Golden Transportation Wallet? 
2. How is the Transportation Wallet funded?
3. What’s in the 2020 Transportation Wallet?
4. Will the contents of the Transportation Wallet change this year?
5. Who is eligible for a Transportation Wallet?
6. How much does a Transportation Wallet cost?
7. How can I pay for a Transportation Wallet?
8. How can I get a refund for a Transportation Wallet?
9. How do I sign up for the Transportation Wallet?
10. How long will it take for me to get my Transportation Wallet?
11. How do I renew my Transportation Wallet?
12. When can I renew my Transportation Wallet?
13. Can I buy more than one Transportation Wallet per year?

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TriMet, Streetcar and Hop card questions

14. Do you offer Transportation Wallets for Honored Citizens?
15. What if I qualify for low-income Honored Citizen TriMet fare?
16. Can you reload my existing Hop card?
17. Can I transfer the balance on my Transportation Wallet-issued Hop card to the Hop App and use it on my phone?
18. When does my Portland Streetcar annual pass expire?
19. I lost my Hop card. How can I replace it?
20. Who do I contact with questions about TriMet or Hop?

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BIKETOWN Questions

21. How does the Transportation Wallet work for existing BIKETOWN users?
22. How does the Transportation Wallet work for new BIKETOWN users?
23. Is BIKETOWN now affiliated with Lyft? Do I need to update my app?
24. Who do I contact if I have a BIKETOWN-specific question?

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Scooter questions

27. How do I apply my $30 credit for Spin?
28. How do I direct customer service questions to Spin scooter company?

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Parking Permit Opt-Out questions

29. How can I opt-out of my parking permit to get a free Transportation Wallet?
30. If I opt-out, can I return the Transportation Wallet to get my permit back?

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Central Eastside Commuter Pass

31. What is the Central Eastside Commuter Pass?
32. Who is eligible?
33. Why isn’t this offered in the Northwest Parking District like the Transportation Wallet?
34. Can I get both a Transportation Wallet and a Commuter Pass?
35. Where can I learn more?

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General

1. What is a Transportation Wallet? And what is a Golden Transportation Wallet? 
The Transportation Wallet is a collection of passes and credits for use on transit, streetcar, bike share and E-scooters. It is an effective, low-cost strategy to reduce parking demand and congestion by increasing trips taken on transit, and by biking, walking and scooting. A Golden Transportation Wallet is a Transportation Wallet offered for free to people living on low-incomes in the Northwest and Central Eastside Parking Districts (see #5 below). 

2. How is the Transportation Wallet funded?
The Transportation Wallet is made possible by parking permit surcharge fees collected in the Northwest and Central Eastside Industrial Area Parking Permit Districts. A portion of the collected surcharges offset the retail cost of the Transportation Wallet, which is available to people who live or work in those parking districts. Funds collected in the parking districts must be spent on transportation projects and programs back in the respective districts.

3. What’s in the 2020 Transportation Wallet?
The 2020 Transportation Wallet includes:

  • $250 TriMet Hop card (Central Eastside only)
  • $100 TriMet Hop card (Northwest only)
  • Portland Streetcar annual pass
  • $99 BIKETOWN credit
  • $30 scooter credit for use on with Spin scooter company

4. Will the contents of the Transportation Wallet change this year?
The contents of the Transportation Wallet is subject to change without advance notice due to the changing landscape of private transportation service providers operating in the city of Portland . PBOT takes every effort to ensure Transportation Wallet holders will receive the full contents of the Transportation Wallet as advertised at the time of purchase or upon receipt. However, PBOT is not responsible for refunding any portion of the Transportation Wallet for companies no longer operating or serving in Portland.

5. Who is eligible for a Transportation Wallet?
People who live or work in the Northwest and Central Eastside Industrial Area Parking Permit Districts are eligible. This represents parking permit Zones M, G, and N. You can use an interactive map of the Northwest Parking District or Central Eastside Parking District to check your eligibility. 

6. How much does a Transportation Wallet cost?
The Transportation Wallet costs $99 to purchase. People can also get one for free by trading in their eligible on-street parking permit. Rules and restrictions apply (see #29 below). Additionally, people living on how incomes in the two aforementioned parking districts can get one for free (see #14 below). 

7. How can I pay for a Transportation Wallet?
You can pay with a credit card or a digital check (ACH payment). We are exploring a cash payment option soon but it is not available at this time.

8. How can I get a refund for a Transportation Wallet?
Full refunds will only be issued in the event of overpayment, duplicate payments, or if a customer does not meet eligibility requirements and made a payment in error. A refund may be requested by calling 503-823-9863, Monday through Thursday 9:00am – 4:00pm, or by emailing commute@portlandoregon.gov. Refund requests will be processed within seven business days.

9. How do I sign up for the Transportation Wallet?
Visit transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form. You must meet eligibility requirements (see #5 above).

10. How long will it take for me to get my Transportation Wallet?
Your Transportation Wallet package will be mailed to you within 7 business days.

11. How do I renew my Transportation Wallet?
Whether renewing or buying a Transportation Wallet for the first time, visit transportationwallet.com and select the parking district in which you live or work. Fill out the online sign up form and complete payment.

12. When can I renew my Transportation Wallet?
You can renew your Transportation Wallet anytime within the year. However, your previous Transportation Wallet has an annual Portland Streetcar pass that is valid for a year. You may want to wait until that expires to renew, but it’s really up to you.

13. Can I buy more than one Transportation Wallet per year?
No. You can only buy one per calendar year.

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TriMet, Streetcar and Hop card questions

14. Do you offer Transportation Wallets for Honored Citizens?
Yes! Just select "Honored Citizen" as your transit fare type during sign-up. However, if you qualify for Honored Citizen based on income, you can get a free Golden Transportation Wallet if you are a resident or employee in the Northwest or Central Eastside Parking District. Visit our program page for detailed directions on how to sign up. 

15. What if I qualify for low-income Honored Citizen TriMet fare?
We offer free Golden Transportation Wallets to people who qualify for TriMet's Honored Citizen Low-Income transit fare. In order sign up for a Golden Transportation Wallet you must first register with TriMet and get a Low-Income Photo ID Honored Citizen Hop card. Visit our program page for detailed directions on how to sign up. 

16. Can you reload my existing Hop card?
We are only able to load personalized Hop cards with photos on them. All other Hop cards that do not have photos on them cannot be reloaded by our program because we do not work for TriMet. Please contact us if you have a personalized photo ID Hop card at commute@portlandoregon.gov or 503-823-7083 and we can assist you.

17. Can I transfer the balance on my Transportation Wallet-issued Hop card to the Hop App and use it on my phone?
No, unfortunately not. This is due to how TriMet has programmed their Hop cards. More info here.

18. When does my Portland Streetcar annual pass expire?
If you purchased before the 15th of the month, you pass expires at the beginning of the month a year from the month it was purchased. If you purchased after the 15th of the month, it will expire at the end of the month a year from purchase. You can always check at www.myhopcard.com under “check balance”.

19. I lost my Hop card. How can I replace it?
If you have a registered Hop card and it’s ever lost or stolen, let TriMet know immediately by logging in to your account and choosing “Report Lost or Stolen” on the Hop website or in the Hop app. Or call TriMet at 1-844-MYHOPCARD (694-6722). TriMet is available 7:30 am.-5:30 pm, daily.

20. Who do I contact with questions about TriMet or Hop?
By phone: 1-844-MYHOPCARD (694-6722)
In person: TriMet Ticket Office in Pioneer Courthouse Square

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BIKETOWN questions

21. How does the Transportation Wallet work for existing BIKETOWN users?
You will be issued a $99 ride credit code which you can apply to your existing account.

22. How does the Transportation Wallet work for new BIKETOWN users?
Sign up as a new user by choosing your preferred membership plan here. Apply the $99 BIKETOWN ride credit code mailed to you in your Transportation Wallet package when prompted.  

23. Is BIKETOWN now affiliated with Lyft? Do I need to update my app?  
Yes, BIKETOWN is now an affiliate of Lyft ride-hailing company. You will need to update your existing BIKETOWN app or download the new one to reflect these changes. Visit the Apple App Store or Google Play

24. Who do I contact if I have a BIKETOWN-specific question?
Review help center questions online here.
Send an online ticket to customer service here.

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Scooter questions

27. How do I apply my $30 credit for Spin?
Get the Spin Scooter app. 
Click Settings, Free Rides, Your Promos. Enter your code.

28. How do I direct customer service questions to Spin?
Report all problems using Spin's app. This is the fastest and most direct way to issue a customer service request.

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Parking Permit Opt-Out Questions

29. How can I opt-out of my parking permit to get a free Transportation Wallet?
When you receive your parking permit renewal application in the mail, you can request to “opt-out” of your permit on the application. This is only available to residents and employees in the Northwest Parking District (Zone M) and Central Eastside Industrial Parking District (Zones G&N). You can receive one Transportation Wallet for every eligible parking permit you trade in. If you are currently a permit holder and would like to see if you are eligible to opt-out, please contact the PBOT Parking Operations department at 503-823-2777 or email parking@portlandoregon.gov.

30. If I opt-out, can I return the Transportation Wallet to get my permit back?
No. The Transportation Wallet will be issued in lieu of a parking permit and cannot be exchanged for a parking permit at a later date, regardless of whether the contents of the Transportation Wallet has been used or not.

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Central Eastside Commuter Pass

31. What is the Central Eastside Commuter Pass?
The Central Eastside Commuter Pass is a Hop pass that you can activate for up to six consecutive months for only $17 each month.

32. Who is eligible for the Central Eastside Commuter Pass?
Individuals who live or work within the boundaries of the Central Eastside Industrial Parking Permit District (Zones G & N) qualify. However, you are ineligible if you are already participating in a PCC or TriMet Universal Pass program.

33. Can I get both a Transportation Wallet and a Commuter Pass?
Yes, eligible applicants can get both a Transportation Wallet and a Commuter Pass in a calendar year.

34. Why isn’t this offered in the Northwest Parking District like the Transportation Wallet?
The Northwest Parking Stakeholder Advisory Committee has not explored this option at this time.

35. Where can I learn more?
Visit the Central Eastside Industrial Council (CEIC) webpage to learn more.

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