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The City of Portland, Oregon

Portland Bureau of Transportation

Phone: 503-823-5185

Fax: 503-823-7576

1120 SW Fifth Ave, Suite 800, Portland, OR 97204

More Contact Info

Non-Smartphone Options

No smartphone? No problem. Find out how to rent scooters using SMS (text messaging) service below.

Bird (black scooters)

To sign up for SMS (text messaging) service, email hello@bird.co with a phone number that can send/receive SMS (text messages). Within 3 business days, riders will receive a text message confirming that their account has been approved. Riders can securely set up their payment information for a credit, debit, or prepaid card with the ‘PAY’ command. 

To find a vehicle, riders can either locate a Bird on the street or call 1.866.205.2442 to find a Bird.  

To start a ride, riders will need to find the Bird ID located in between the vehicle’s handlebars. Customers can then text “unlock” and the Bird’s ID to the phone number they received during the signup process. This text message will signal the scooter to unlock, and the rider will be able to begin riding. Riders should be in a safe place, and should not use their phone while riding. 

After the ride is complete, riders will text “lock” to the same number. This text message will signal the vehicle to lock and complete the ride. The rider will then receive a follow-up text message with the cost of their completed trip. 

Bolt (black/yellow scooters)

Bolt users who do not have access to a smartphone can contact the company at 866-265-8143 (866-BOLT-143) to set up SMS (text messaging) service.  

Users can then send a text with their account number and the number on the scooter’s QR code to the dedicated SMS number to have the scooter unlocked for use and locked after use. 

Users can also send a text to the SMS number to check their account balance. 

To add money to their account, the user can call 866-265-8143 (866-BOLT-143) or send a money ordercheck, or wire transfer to:  

BOLT MOBILITY ATT: PREPAYMENT  
820 W 41st Street  
Miami Beach, FL 33139  

Lime (green scooters)

Lime is available for use without a smartphone for users who enroll in Lime Access, Lime's discounted ride program. When they enroll, they will receive a text message from a phone number that they can continue to use for Lime rides (415-463-3473).  

The first time the rider uses Lime’s text-to-unlock service, they will be prompted to agree to Lime’s user agreement and privacy policy.” To unlock a scooter, users can text “Unlock XXXXXX” with the scooter ID to 415-463-3473. They can also find their balance, safety tips, and instructions for reaching Lime’s customer service department by texting “Account” or “Help.”  

Razor (red scooters with seats)

Riders without a smartphone can use cash to rent a scooter from Razor’s Portland warehouse for a fixed period of time. Scooters are available for cash rental at 1831 North Killingsworth Street from 9:30 a.m. to 5:00 p.m. on weekdays and 8:00 a.m. to 4:30 p.m. on Saturday. 

Shared (white scooters with seats)

Send a text message to 971-232-3366. The service will prompt you to add payment information over a secure phone call. Text “ride” to start a rental. When prompted text the scooter ID. When finished with the ride, text “end” to end the rental. 

Spin (orange scooters)

Users without a smartphone who qualify for Spin Access, Spin’s discounted ride program, can sign up using the form at the link above and note that they would like to sign up for SMS (text messaging) service. 

Users without a smartphone who do not qualify for Spin Access can visit Spin’s warehouse at 5050 NE 112th Avenue, purchase a Spin Access card, and use cash, a credit card, or a prepaid debit card to load a balance onto it. Spin will provide the user a phone number to use their SMS (text messaging) service.