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The City of Portland, Oregon

Portland Trees

Call before you cut

phone: (503) 823-TREE (8733)

email: trees@portlandoregon.gov

1900 SW 4th Avenue, Portland, OR 97201

This page will post important announcements from Urban Forestry and service level updates for permits. 


Urban Forestry Permit Center Closure 11/29

Upcoming Permit Center Closures

Due to an all-staff meeting, Urban Forestry will be unavailable at the Permit Center on Thursday, November 29. We apologize for any inconvenience and will be re-open for usual hours, as described below, on Friday November 30th.

Walk-in Service
Development Services Center (Permit Center)
1900 SW 4th Ave, 1st Floor
Portland, OR 97201

Urban Forestry Walk-in Service Hours
M,T,W,F: 8:00 am – 12pm & 12:30pm – 3pm
Thu: 8 am – 12 pm

Upcoming Holiday closures
November 22, 23
December 24, 25, 31
January 1, 2019

Urban Forestry Permit Center Closure Thursday 11/01

Upcoming Permit Center Closures

Due to an all-staff training event, Urban Forestry will be unavailable at the Permit Center on Thursday, November 1. We apologize for any inconvenience and will be re-open for usual hours, as described below, on Friday November 2nd.

Walk-in Service

Development Services Center (Permit Center)

1900 SW 4th Ave, 1st Floor

Portland, OR 97201

Urban Forestry Walk-in Service Hours

M,T,W,F:  8:00 am – 12pm &  12:30pm – 3pm

Thu: 8 am – 12 pm

Upcoming Holiday closures

November 12, 22, 23

December 24, 25, 31

January 1, 2019

How to Get Urban Forestry Assistance

How to Get Tree Information and Assistance

 

Please call the City of Portland Tree Hotline at 503-823-TREE (8733) or email trees@portlandoregon.gov for any tree-related questions or tree work requests for City of Portland property and public rights-of-way.

*** The Tree Hotline directs callers to leave a voicemail; it is not answered live. To obtain assistance, please leave a message with the content described (below).***

Urban Forestry’s standard of service is to respond to all voicemails and emails within 2 business days, and to connect customers with services, contacts or next steps for their needs.

If a tree has fallen, or is in imminent danger of falling, and is or will be blocking a public right of way or City property, please call 503-823-TREE (8733) and press 1 to obtain immediate assistance. Urban Forestry services will be dispatched as appropriate. 

For all other tree requests, such as information on regulations, permits, planting, and tree programs, email trees@portlandoregon.gov or call 823-TREE (8733) and use the applicable prompt described below.

When submitting requests please provide a specific address if one exists for the location. Provide other information to help staff locate the tree(s) such as trail name, description of the area in a park, or nearby landmarks.  When submitting email requests, attach a map and/or photo showing the location if possible.  Portland Parks and Recreation staff, please use the Park Property maps on ParkNet and circle the involved tree(s) if possible:  http://www.parks.city/CAMP/Cad/CADList.asp

Phone – 503-823-TREE (8733)

Email – trees@portlandoregon.gov

Websitewww.portlandoregon.gov/trees

Phone Menu Prompts

press 1 - tree emergency hotline (available 24/7)
press 2 - tree preservation inspections for development permits
press 3 - root pruning permit requests
press 4 - learn about tree permit requirements
press 5 - general tree questions/concerns
press 6 - walk-in service hours and location

Walk-in Service

Development Services Center

1900 SW 4th Ave, 1st Floor

Portland, OR 97201

 

Walk-in Service Hours

M,T,W,F:  8:00 am – 12pm & 

   12:30pm – 3pm

Thu: 8 am – 12 pm

Mailing address

PP&R Urban Forestry Division

1900 SW 4th Avenue, Suite 5000

Portland, OR 97201

 

8/31/2018: CITY VOICEMAIL SYSTEM EXPERIENCING TECHNICAL DIFFICULTIES

The City of Portland phone system is currently experiencing technical difficulties.  This is preventing Urban Forestry staff from retrieving voicemails from the 823-TREE line.

While the City works to fix the line please:

1)      send inquiries via email to  trees@portlandoregon.gov OR

2)      call again if you have not received a response from Urban Forestry by midday Tuesday.

We apologize for the inconvenience and will update this notice when things have been fixed!

NOTICE: Longer Wait Times for Urban Forestry Permit Issuance!

It’s Summer! That means Urban Forestry permit volume is increasing.

Each year, around this time, Urban Forestry experiences higher permit application volumes.  Due to the increase in volume our typical turn-around times for permit issuance are extended from 3 weeks to approximately 4/5 weeks from application intake.

If you would like to check the status of your permit application please follow the instructions below:

  1. Go to the Portland Maps Permit/Case Search website at https://www.portlandmaps.com/advanced/?action=permits
  2. Type in the address and hit "Submit"
  3. Click on the applicable permit/case number
  4. The permit status is listed under "Status"

If you have specific questions regarding your permit application please contact 503-823-TREE (8733).

We appreciate your patience as we work through the increased volume in applications. 

Urban Forestry