How to Get Tree Information and Assistance
Please call the City of Portland Tree Hotline at 503-823-TREE (8733) or email email@example.com for any tree-related questions or tree work requests for City of Portland property and public rights-of-way.
*** The Tree Hotline directs callers to leave a voicemail; it is not answered live. To obtain assistance, please leave a message with the content described (below).***
Urban Forestry’s standard of service is to respond to all voicemails and emails within 2 business days, and to connect customers with services, contacts or next steps for their needs.
If a tree has fallen, or is in imminent danger of falling, and is or will be blocking a public right of way or City property, please call 503-823-TREE (8733) and press 1 to obtain immediate assistance. Urban Forestry services will be dispatched as appropriate.
For all other tree requests, such as information on regulations, permits, planting, and tree programs, email firstname.lastname@example.org or call 823-TREE (8733) and use the applicable prompt described below.
When submitting requests please provide a specific address if one exists for the location. Provide other information to help staff locate the tree(s) such as trail name, description of the area in a park, or nearby landmarks. When submitting email requests, attach a map and/or photo showing the location if possible. Portland Parks and Recreation staff, please use the Park Property maps on ParkNet and circle the involved tree(s) if possible: http://www.parks.city/CAMP/Cad/CADList.asp
Phone – 503-823-TREE (8733)
Email – email@example.com
Website – www.portlandoregon.gov/trees
Phone Menu Prompts
press 1 - tree emergency hotline (available 24/7)
press 2 - tree preservation inspections for development permits
press 3 - root pruning permit requests
press 4 - learn about tree permit requirements
press 5 - general tree questions/concerns
press 6 - walk-in service hours and location
Development Services Center
1900 SW 4th Ave, 1st Floor
Portland, OR 97201
Walk-in Service Hours
M,T,W,F: 8:00 am – 12pm &
12:30pm – 3pm
Thu: 8 am – 12 pm
PP&R Urban Forestry Division
1900 SW 4th Avenue, Suite 5000
Portland, OR 97201