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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

  • Are You Prepared for Winter Weather? Learn how to protect your home’s plumbing through rain, snow, and ice.

  • Having a hard time paying your sewer, stormwater, and water bill? The City of Portland offers financial assistance to qualifying customers.

  • New Online Services: Set Up Payment Arrangements and More

  • What matters most to you about your drinking water? Take this 5-minute survey. Your feedback will help guide the Water Bureau treatment team as they make project decisions about Bull Run water treatment.

  • Portland Water Bureau Crews Respond to Water Emergencies 24/7 We are dedicated to providing Portland with a safe and reliable water supply. Maintenance & Construction crews are on standby, ready to respond 24-hours a day, seven days a week to repair broken water mains and address water emergencies.

  • Easy Steps to Reduce Lead in Drinking Water & Household Plumbing Lead is rarely found in Portland’s source waters, and there are no known lead service lines in the distribution system. For information on reducing lead exposure how to request a FREE lead-in-water test kit, visit www.portlandoregon.gov/water/lead.

  • Information on Cryptosporidium Information about background and next steps in the Water Bureau’s process for complying with the treatment requirements for Cryptosporidium.

  • WaterWorks is an interactive lookup tool where you can learn about planned water improvements and unplanned repairs in your neighborhood.

  • Water Quality is One of Our Highest Priorities Portland's water quality is tested continually and meets or exceeds all federal standards.

Our Mission Statement

The Portland Water Bureau provides the highest quality water, customer service and stewardship of the critical infrastructure, fiscal, and natural resources entrusted to our care. We enhance public health and safety and contribute to the economic viability and livability of the Portland metropolitan region. We are a recognized leader among water service agencies across the country.

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Portland Water Bureau project look up tool