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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Customer Service

  • Downtown Customer Service Is Moving! Effective Monday, July 16, 2018, the Water Bureau’s Walk-In Service Center will move to 664 N Tillamook Street, this office is adjacent to the intersection of N Interstate and N Tillamook Street.

  • Register online for our new Customer Self Service system If you have not registered for our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website.

  • Meter Readers Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

Pay Your Bill

Customer Alert

The Portland Water Bureau’s Customer Service department will be closing at 4:00 p.m. on Friday, Dec. 13 for a planned office relocation. This closure impacts our Call Center only. Our Customer Service Walk-In Center at 664 N. Tillamook St. will continue to operate on regular business hours.

Our Customer Service Call Center will reopen at 10:00 a.m. on Monday, Dec. 16.

If you would like to make a payment during our Call Center closure, you may pay your bill online or pay by phone by dialing 503-823-7770 and press 1.

After-hours payment drop box has moved!

Our after-hours payment drop box has moved to the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-in Office.

Hemos trasladado el buzón de pago fuera del horario de atención a la Instalación de Interstate del Departamento de Aguas ubicada en 664 N. Tillamook St. El buzón está ubicado afuera de las puertas dobles de la Oficina de Atención al Cliente.

Hộp thanh toán sau giờ hành chính của chúng tôi đã chuyển đến Thủy cục Portland tại Cơ sở Liên ngành Tiểu bang (Portland Water Bureau Interstate Facility) ở địa chỉ 664 N. Tillamook St. Hộp thanh toán được đặt ở bên ngoài cửa hai cánh của Văn phòng Dịch vụ Khách hàng của chúng tôi.

Наш ящик для платежей, поступающих в нерабочее время, переехал в отделение Управления водоснабжения Портленда по адресу 664 N. Tillamook St. Ящик расположен снаружи двойных дверей, ведущих в офис для работы с клиентами, приходящими без записи (Customer Service Walk-in Office).

办工时间后的缴款箱已迁往波特兰水务局州际设施(Portland Water Bureau Interstate Facility)内,地址位于 664 N. Tillamook St. 缴款箱位置在客服办公厅(Customer Service Walk-in Office)的双重大门外。


Pay Your Sewer/Stormwater/Water Bill

Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.

Manage Your Sewer/Stormwater/Water Bill

Offering many ways to manage your sewer, stormwater and water bill including Paperless Billing, Monthly Statements and Clean River Rewards

Am I a Portland Water Bureau Customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

How to Read Your Bill

For single-family residential customers.

Monthly Statements Billing Option

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Report Service Problems

Info to report leaks and issues related to your service.

Water Efficiency Resources

Get information and technical resources for using water efficiently and cost effectively.