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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Customer Service

  • Downtown Customer Service Is Moving! Effective Monday, July 16, 2018, the Water Bureau’s Walk-In Service Center will move to 664 N Tillamook Street, this office is adjacent to the intersection of N Interstate and N Tillamook Street.

  • Register online for our new Customer Self Service system If you have not registered for our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website.

  • Meter Readers Electronic meter reading devices assist staff in gathering billing information. Please keep access to your meter clear.

  • Pay Your Bill By Phone Call 503-823-7770. Call Center staff is available Monday through Friday, 8 a.m.- 5 p.m.

Pay Your Bill

 Customer Alerts January 19th, 20th, and 21st.

On Sunday January 19, 2020 customers will be unable to access our view/pay bill website and our automated phone payment line between 2:00 a.m. and 5:00 a.m. and between 7:30 am. and 12:00 p.m. due to scheduled maintenance.

Our office will be closed Monday January 20, 2020 in observance of the Martin Luther King Jr. Day holiday. On Tuesday January 21, 2020 the Customer Service Call Center will reopen at 8:00 a.m. and the Customer Service Walk-in Center will reopen at 7:30 a.m. For your convenience, you may pay your bill online, pay by phone by dialing 503-823-7770 and press 1.

On Tuesday January 21, 2020 customers will be unable to access our view/pay bill website and our automated phone payment line between 6:00 p.m. and 8:00 p.m. due to scheduled maintenance.

We apologize for any inconvenience these maintenance windows cause.


Pay Your Sewer/Stormwater/Water Bill

Pay and view your bill on our new Customer Self Service system. If you have not registered prior, it will be necessary to complete a brief account registration.

Manage Your Sewer/Stormwater/Water Bill

Offering many ways to manage your sewer, stormwater and water bill including Paperless Billing, Monthly Statements and Clean River Rewards

Am I a Portland Water Bureau Customer?

Type in your address to determine if you receive water from the Portland Water Bureau.

Brochures and Bill Inserts

Sewer and Water Brochures

How to Read Your Bill

For single-family residential customers.

Monthly Statements Billing Option

Learn more about the voluntary monthly statement billing program for sewer, stormwater, and water.

Report Service Problems

Info to report leaks and issues related to your service.

Water Efficiency Resources

Get information and technical resources for using water efficiently and cost effectively.