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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Development Services

  • Crew installing new service line. Field crews install new services from the water main to your plumbing system.

  • Need to install a new water service? Our Development Services staff can help you through the process.

  • Purchase a Hydrant Permit Call 503-823-1256 to find out how to purchase hydrant permits and rent equipment.

COVID-19 service adjustments: Walk-in services for the Water Bureau at the Development Services Center (DSC) have been temporarily suspended in compliance with Governor Brown’s Executive Order on COVID-19. Permit intake and plan review are ongoing, and the Bureau of Development Services (BDS) continues to add to their capabilities each week. For up to date information about BDS, please see the main BDS website.

Contact Water Bureau Development Services:

Email for fastest response: devrev@portlandoregon.gov

Call and leave a message: 503-823-7368, option 4. Your call will be returned within 3 business days.

Fee statement requests

We continue to accept fee statement requests through the usual process. Email a completed W-6 form  to devrev@portlandoregon.gov with the words “Fee Statement Request” and the site address in the subject line. Turnaround time will be 3 to 5 business days in most circumstances. You will be notified if more time is needed.

Fee statement payments

Due to COVID-19 restrictions, we are no longer able to process payments made directly to the Water Bureau.

We will now take payments only through DevHub or by phone: BDS Cashier, 503-823-5161.

If you already have received a fee statement from the Water Bureau, please contact us at devrev@portlandoregon.gov to request a unique IVR number that will allow you to make a payment through Development Hub PDX (DevHub).

If you are requesting a new fee statement, we will automatically create and send you the unique IVR number that will allow you to make a payment through DevHub.

DevHub accepts credit cards (VISA, Mastercard, American Express, and Discover) and electronic checks/ACH transfers.

Installation of Services

Water Bureau crews are continuing to install services but are operating with a reduced workforce. Please allow additional time for your service installation to be completed.

After your fee statement has been paid, you can schedule your installation by e-mailing our Scheduling group at wbistateshed@portlandoregon.gov or calling them at 503-823-1526.

Water Utility Locates

Water Bureau locators are continuing to provide locate services but are operating with a reduced workforce. Please allow additional time for the requested locates to be completed.

To request locates, please dial 811, the Oregon Utility Notification Center (OUNC). If you have an urgent need for Water locates, please e-mail us at devrev@portlandoregon.gov and describe your situation.


FAQs

Answers to our most commonly asked questions.