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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Applications Open Tomorrow for $1 Million in One-Time Utility Bill Credits for Small Businesses Affected by COVID-19

Applications open Wednesday, July 8, for the Small Business Program for Utility Relief (SPUR), designed to help small businesses with their City of Portland sewer, stormwater, and water bill during the ongoing public health and economic crisis.

PLEASE NOTE: The application deadline is July 22. No applications will be accepted after this date.

SPUR: Small Business Program for Utility Relief  

The Portland Water Bureau and Bureau of Environmental Services have pledged $1 million in financial support for small businesses impacted by the pandemic. Credits for City of Portland utility bills are expected to assist between 200 and 300 small businesses and will range between $1,000 and $10,000. The City of Portland utility bureaus partnered with Prosper Portland, the city’s economic development agency, to develop for a program for providing relief to impacted businesses. SPUR builds on the work done for Prosper Portland’s Small Business Relief Fund which provides relief for small businesses affected by the pandemic economic and public health emergency. 

Small businesses are invited to apply beginning Wednesday, July 8, through July 22 at portlandoregon.gov/water/smallbiz.

  • The application is simple.
  • Applications will be prioritized using a racial equity and vulnerability lens.
  • Applications will not be evaluated on a first-come, first-served basis, but the July 22 closing date is a hard deadline for application submission.
  • Applications are available in English, Spanish, Vietnamese, Chinese, and Russian. Interpreters are available for those who would like support in other languages. Call 503-823-7770 to request an interpreter.

The City of Portland utility bureaus are prioritizing businesses owned by Black, Indigenous, and all People of Color (BIPOC) and women to direct dollars to traditionally underserved businesses. Recognizing that the BIPOC community is disproportionally affected by the pandemic, the City of Portland is dedicating SPUR resources toward these small business owners. 

A selection committee is made up of representatives from the following: Council for Economic and Racial Equity; Portland Utility Board; Oregon Native American Chamber; Philippine American Chamber of Commerce of Oregon; Black American Chamber; Hispanic Metropolitan Chamber of Oregon; Asian Pacific American Chamber of Commerce; Bureau of Environmental Services; and Commissioner Fritz's office.

“The SPUR program invests in our beloved small businesses that embody the very character of our city, so they can recover and continue to serve the community,” said Water Bureau Director Mike Stuhr. “By investing in small businesses today, the utilities are also helping to ensure that these ratepayers can continue to invest in our sewer, stormwater and water infrastructure for decades to come.”

The City of Portland utility bureaus continue to offer all customers no-interest flexible payment schedules. In response to the crisis, the utility bureaus have suspended late fees, collections and water shut-offs on accounts with past-due balances.

The SPUR application is available at portlandoregon.gov/water/smallbiz. If you have questions about the program or the application, email SmallBiz@portlandoregon.gov or contact City Customer Service staff at 503-823-7770. Limited staffing may result in longer response time.

 

ABOUT THE PORTLAND WATER BUREAU 

The Portland Water Bureau serves water to almost a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. With 600 employees working on everything from water treatment to customer service, the Water Bureau is committed to serving excellent water every minute of every day. Find us on Twitter @PortlandWater and visit us at portlandoregon.gov/water.

About the Portland Bureau of Environmental Services 

The City of Portland Bureau of Environmental Services - your sewer and stormwater utility - provides Portland residents with programs to protect water quality and public health, including wastewater collection and treatment, sewer construction and maintenance, stormwater management, and stream and watershed restoration. Follow on Twitter - @BESPortland. On the web: portlandoregon.gov/bes/news.

About PROSPER PORTLAND 

Prosper Portland creates economic growth and opportunity for Portland. Our vision is to make Portland one of the most globally competitive, healthy, and equitable cities in the world by investing in job creation, encouraging broad economic prosperity, and fostering great places throughout the city. We aspire to be a workplace of choice with passionate staff excelling in an open and empowering environment and sharing a commitment to our collective success. Follow us on Twitter @prosperportland or visit us at prosperportland.us.

Call center closed in observance of July Fourth holiday

Our call center will be closed Friday July 3, 2020 in observance of the July Fourth holiday. The call center will reopen at 8:00 AM on Monday July 6, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

Call center closed in observance of Juneteenth

Our call center will be closed Friday June 19, 2020 in observance of the Juneteenth holiday. The call center will reopen at 9:00 AM on Monday June 22, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

The Water Leak Repair Grant Partnership

We need your community organization to help us provide money-saving leak repairs for families who need them most.

For more than twenty years, the Portland Water Bureau has partnered with Multnomah County to offer free water leak repair services to income-qualified homeowners. Leaks can be hard to manage, especially when finances are tight. This spring, Portland City Council reauthorized the water leak repair program and increased funding to serve even more vulnerable Portlanders. To meet growing need for this program, we are seeking community partners to serve as water leak repair coordinators. Your organization might be a great candidate for this grant if you have:

  • Experience with coordinating plumbing/home repair contractors or have plumbers on staff;
  • A history of cultural responsiveness, a track record of helping address inequities in housing and focusing services on communities of color;
  • Capacity to take on new projects.

Grant funding up to $165,000 is available starting July 1st, 2020.

Grant schedule:

  • Application opens: June 18, 2020
  • Proposals due: July 9, 2020
  • Anticipated notice of awards: July 20, 2020
  • Anticipated start date for contract: September 2020

Learn more and apply. 

The application packet can be downloaded here.  

Email completed applications to penny.milton@portlandoregon.gov  by 5:00 PM on July 7, 2020. 

Questions?

There is no formal interest session scheduled, but questions are welcome: 

Penny Milton

penny.milton@portlandoregon.gov

503-823-7003

Get free leak repair. 

Water leaks can quickly become costly. When leaks are fixed and inefficient plumbing fixtures are replaced, it’s easier for customers to manage their sewer/stormwater/water bill and potentially avoid home displacement. Customers with water leaks can apply for leak repair assistance online at or by calling 503-823-4527. This program is one part of the bureau’s suite of financial assistance programs.

Supporting the community in a time of need

COVID-19 has presented numerous challenges for everyone, however, Portland has risen to the occasion. Portland Water Bureau employees are working hard to keep city infrastructure sound, as well as deliver excellent water to Portland residents. Outside their hours in the office and the field, PWB employees continue to give their time and efforts to the community.

Engineering Supervisor Michelle Lostra spends much of her free time sewing beautiful masks to help stop the spread of COVID-19. Lostra teamed with her sisters and a handful of others to give out hundreds of masks to an assisted living center near her home. Some of the masks were also given out at a Multnomah Gardens Post Office.

"I think it's just kind of fun," said Lostra, who learned to sew in middle school. "It's just nice to be able to give something to my community. I'm going around my neighborhood and giving them out. I've thought about packing them in my pockets so when I go out to the store if I see someone without a mask I can give them one."