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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Traffic Advisory: Night Work Planned for SW Vermont Regulator Project

Night work traffic advisoryPortland Water Bureau construction crews will be upgrading water system infrastructure at the intersection of Southwest Vermont Street and Southwest 45th Avenue from June 21 to 24. All area businesses will remain open normal hours during construction. To minimize traffic disruptions, work will be conducted from 7 p.m. to 7 a.m. the following morning.

Traffic will remain open in all directions with some lane reductions. Traffic signals will be off Friday and Saturday nights, with flaggers directing traffic in all four directions. Some turning movements could be restricted. Safety is the Water Bureau’s first priority. Please obey flaggers and all construction signs.

3 Reasons to Invite Us to Your Next Group Meeting

Get ready for summer with a visit from a local water efficiency expert.

Free presentations for your home or office group

Do you have a group of 10 or more people that would be interested in learning about how to save water?

Your home or business group can sign up for a FREE presentation to get the latest water-saving tips and tricks from Water Bureau efficiency expert. Learn about where Portland gets its water, get tips for how you can save water and money at home, and find out how to manage your water and sewer costs while being a good steward of our water supply.

Presentations are free, last about 30 minutes, and can be tailor-made to fit your group’s needs and personality.

Here’s three more reasons to schedule a presentation for your home or office group.

Water conservation kit#1. Free Conservation Giveaways

Your group members can will go home with free water efficiency devices such as hose nozzles, showerheads, or irrigation gauges (just to name a few)!

#2. We’re Fun!

What’s your nerdy thing? Ours is water. And we love to talk about it. The presentation will focus on water efficiency, but can be tailored to your groups questions and how you use water at home. Book clubs, gardening groups, office committees, and all groups with 10 or more members are welcome to schedule a presentation!

#3. Jump Start Your Summer Watering Plan

Now is a great time to think about how to be most efficient with your water outdoors. With the summer season just around corner, honing your water use can make a big impact over the next 3–4 months.

How to Request a Presentation

Get in touch with a friendly water efficiency expert at 503-823-7003 or email conserve@portlandoregon.gov to schedule your group’s presentation.

Here’s what we need to know:

  • The number of people in your group
  • One or two date/time options for presentations
  • Your group’s meeting location
  • How you all know each other (group name or theme)

If our schedules work with yours, we’ll schedule the presentation. If the stars don’t align this time, you’ll have the option to stay on our waiting list for a future presentation.

New Online Services: Set Up Payment Arrangements and More

Woman sitting on grass with laptopNeed to make a payment arrangement for your sewer, stormwater, and water bill?

Have you recently moved and need to schedule a request to get service set up at your new place?

No more worries about calling between 8 a.m. and 5 p.m., Monday through Friday. Now you can submit requests for these services through the Water Bureau Customer Self-Service system from the comfort of your bed, couch, or hammock 24/7!

Make Payment Arrangements

Choose a payment arrangement that works for you with our new online account tools.

Log in to your account to extend your due date and break your bill up into multiple payments. You can select to pay on a date or in weekly, bi-weekly or monthly installments.

Find out how to get started with online payment arrangements.

Schedule Move In and Move Out Requests

Have you purchased a property or sold your house? Are you moving from one rental to another? You can now request to open, close, and transfer service online.

But before you start a service request, be sure you have all the information ready for the request. Find out what you need to make the online scheduling process a breeze.

Explore More Online Services

Discover all the ways you can manage your sewer, stormwater, and water account on our Customer Self Service system. Pay by text, AutoPay, Paperless billing and other services can all be done online. We also have a Contact Us form for you to conveniently ask questions and make requests about your bill.

Log in to our Customer Self-Service system for a menu of online services available to you. If you have an active account and have not yet registered, click here to get started.

Conduit Work Causes Some Water Discoloration in Southeast Neighborhood

The Portland Water Bureau has received reports of discolored water from Southeast Holgate to Flavel boulevards, and Southeast 39th/Cesar Chavez to 75th avenues. This is from conduit maintenance work. The Water Bureau is performing spot flushing in the affected area to move fresh water through the pipes.

This work is expected throughout the day and possibly into tomorrow. During the work, customers may experience periodic discolored water. You can find updates at: www.portlandoregon.gov/water/waterworks.

The City of Portland has a high quality water source – the Bull Run Watershed – that is unfiltered. Like any unfiltered water supply, over time a very fine layer of sediment can deposit along the bottom of pipes. This natural sediment is organic material. On rare occasions it can get stirred up and cause discolored water.

Common causes of discolored water include maintenance work, hydrant use, hydrant replacement, valve turning, routine maintenance, firefighting, main breaks, or nearby construction. 

In most cases the water will clear on its own within an hour or two. You may want to wait to run the washing machine, filter your water, make ice, or use hot water (like taking a shower). After waiting an hour for the system to settle, run water at one tap for two to three minutes to see if it clears.  If it does not clear, wait another hour and try again. When the water runs clear, run water throughout the house to flush any sediment that may have been drawn into your pipes.

If the water does not clear in a few hours, or if there is also a significant loss of pressure, contact the Water Quality Line at 503-823-7525 Monday-Friday from 8:30am – 4:30 pm, or email WBWaterLine@portlandoregon.gov.  You can also learn more here: www.portlandoregon.gov/water/discoloredwater, Drinking Water Quality at Home, and https://www.portlandoregon.gov/water/WQHome.

Salem Water Advisory: A Portland Drinking Water Q&A

As you probably heard, the City of Salem issued a drinking water advisory over Memorial Day weekend, May 29, that warned children and vulnerable populations to not drink tap water. The advisory was issued due to low levels of algal toxins in Salem’s drinking water.

Since then, we’ve received some questions:

  • Is the Bull Run water supply vulnerable to the same algal blooms that caused the Salem water advisory?
  • Does the Portland Water Bureau test for algal toxins?
  • How would the Portland Water Bureau address a similar issue in its drinking water supply?
  • What did the Portland Water Bureau do to help Salem?

We’ll answer these one by one.

Is the Bull Run water supply vulnerable to the same algal blooms that caused the Salem water crisis?

Portland’s drinking water is not currently experiencing an increased level of blue-green algae, the type of algae that can produce cyanotoxins. There has never been a blue-green algal bloom in the Bull Run water source.

The Bull Run has occasionally experienced increased concentrations of non-toxin producing algae in the past.

Does the Water Bureau test for algae?

Yes! The Portland Water Bureau samples for algae at the Bull Run source water intake on a weekly basis.

How would the Water Bureau address a similar issue in Portland’s drinking water supply?

If the bureau detected significant concentrations of blue-green algae that posed a public health risk, it has the flexibility to switch to its high quality groundwater source, the Columbia South Shore Well Field. The well field is not at risk for any type of algal contamination.

Emergency Water Distribution trailerWhat did the Portland Water Bureau do to help Salem?

On Thursday, May 31, the Portland Water Bureau delivered two 1,000-gallon water containers and an emergency water distribution trailer to Salem to assist them with their drinking water advisory. The trailers were set up at the Oregon State Fairgrounds to distribute clean drinking water to Salem residents.

More Water Quality Questions?

Explore the Water Quality webpage to discover how the Portland Water Bureau monitors and tests the safety of your drinking water.