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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Reflecting on the Work Ahead on Martin Luther King Jr. Day

As we reflect on the assiduous journey of the Civil Rights movement under the leadership of Dr. Martin Luther King Jr., we remind ourselves of the hard work and sacrifice required to ensure equity and equality are infused into every area of our work.

As Dr. Martin Luther King, Jr. once said, “Life’s most persistent and urgent question is: What are you doing for others?”

The Portland Water Bureau reflects on this question often and we ask ourselves what can be done to ensure the best possible service to every customer we serve.

Over the years, the Water Bureau has worked tirelessly to self-assess, ask uncomfortable questions, and re-evaluate ways to create a more equitable institution.

Some of these improvements include:

An Enhanced Financial Assistance Program

For more than twenty years, the Portland Water Bureau has been one of the few utilities in the nation to offer a low-income financial assistance program.

People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply to receive financial assistance which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Enrollment provides customers with access to:

  • A discount on every bill. We’ve expanded eligibility criteria and added extra help for households with lower incomes.
  • A crisis voucher, should you find yourself in an unexpected emergency. We’ve recently increased the maximum crisis voucher amount to $500, available once every 12 months.

The menu of financial assistance options are the result of close collaboration between the Water Bureau and its community partners.

Bureau Equity Committee Works to Implement Racial Equity Plan

Angie is an Administrative Specialist in the bureau’s Maintenance and Construction division. She also serves as the President of the Water Bureau’s Equity Committee and Vice President and founding member of the Diverse and Empowered Employees of Portland (DEEP), an employee-driven organization offering training, education, and peer support.

Under Angie’s leadership, the bureau’s Equity Committee has worked tirelessly towards the implementation of the Citywide Racial Equity Plan. The plan outlines goals for better communication with customers; increasing the tools for external communications; finding more ways for customers to benefit from bureau; and increasing opportunities for the bureau to hire, promote, and retain a diverse workforce. It also includes specific steps and programs to educate bureau staff about equity, provide translation and other services, and develop online tools.

Hiring an Equity Manager

This position will serve as a resource for the bureau's program and project managers to create a workplace where equity becomes part of everyday decisions and is embedded in bureau operations.

The Equity Manager will lead the bureau in proactively implementing equitable policies, practices, and actions, as well as help influence attitudes within the bureau that will produce equitable authority, access, opportunities, treatment impacts, and outcomes for bureau workforce and customers.

“All progress is precarious, and the solution of one problem brings us face to face with another problem.” – Martin Luther King, Jr.

Learn more about the City’s commitment to equity at https://www.portlandoregon.gov/oehr/68111.

Water Bureau Offices Closed for the Martin Luther King Jr. Holiday on Monday, Jan. 21

Portland Water Bureau logoIn observance of the Martin Luther King Jr. holiday, Portland Water Bureau offices will be closed on Monday, Jan. 21.

Offices will reopen on Tuesday, Jan. 22, 2019 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Jan. 18, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In samples collected between Jan. 13 and Jan. 16, one Cryptosporidium oocyst was detected from a sample collected on Jan. 14. Cryptosporidium was not detected in samples collected on Jan. 13, Jan. 15 or Jan. 16. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan. 8.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

Discover Portland's Buried Treasure at Groundwater 101 on Jan. 26th

Join the Portland Water Bureau and the Columbia Slough Watershed Council for Groundwater 101, a FREE educational workshop that teaches groundwater basics including local geology and hydrology, the role groundwater plays in our drinking water system, and what we can do to protect this important resource that lies beneath the cities of Portland, Gresham, and Fairview.

This interactive workshop is presented with a mix of hands-on and classroom-style teaching and is appropriate for adults and youth aged 17 & up. Light refreshments will be provided. Pre-registration is required! 

Pre-register for Groundwater 101 here.

Date: Saturday, January 26th
Time: Saturday, January 26th, 9am–1pm
Location: McKinstry, 16790 NE Mason St, Portland, OR 97230

Jan. 11, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In samples collected between Jan. 6 and Jan. 9, three Cryptosporidium oocysts were detected on Jan. 7 and one Cryptosporidium oocyst was detected on Jan. 8. Cryptosporidium was not detected in samples collected on Jan. 6 or Jan. 9. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan. 2.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the

City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.