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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Happy Holidays! Water Bureau Employees Raise Over $3,000 for Toy & Joy Makers

Water Bureau 2018 Holiday Toy Drive

Water Bureau employees are opening their hearts and their wallets this holiday season to help make the season brighter for local children in need.

This December, Portland Water Bureau employees joined together and filled 50 bags full of new, unwrapped toys and five bicycles to be donated to the Portland Fire and Rescue's Toy & Joy Makers program. In total, bureau employees donated $3,336!

Angie, Administrative Specialist in the Maintenance and Construction division, coordinated the Water Bureau’s participation in the toy drive, ensuring all toys are delivered to Portland Fire & Rescue for distribution in the local community.

“I love organizing the Water Bureau toy drive and am proud to work for such a generous organization,” Angie said. “The best part of the toy drive is knowing that the donations will be brightening the holiday season for so many kids. Thank you to everyone across the bureau who contributed and helped make this group effort a success!”

The holidays aren’t the only time Water Bureau employees help out. Many volunteer with local organizations, donate to food banks and shelters, and raise money for various charities.

Interested in making a donation before the New Year? Learn more about Toy & Joy Makers to find out how you can help.

Dec. 27, 2018: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. The samples collected on Dec. 23 and Dec. 24 had one Cryptosporidium oocyst each. Cryptosporidium was not detected in samples collected on Dec. 25 or 26. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Dec. 19.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

Dec. 20, 2018: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. One Cryptosporidium oocyst was detected in a sample collected Tuesday, Dec. 11, three oocysts were detected in a sample collected Wednesday, Dec. 12 and one oocyst was detected in a sample collected Wednesday Dec. 19. Cryptosporidium was not detected in the samples collected on Dec. 16, 17 and 18. Cryptosporidium was previously detected from the Bull Run Watershed intake on Dec. 10.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

6 Ways to Save Water and Money This Holiday Season

The holidays can be a blur–from holiday parties to having friends and family come to visit. It can also mean an increase in household water use.

Whether you're cooking for friends or hosting family, here's 6 tips for saving money and water this holiday season.

  1. Give the gift of water efficiency.  Get free water-saving tools like aerators, shower heads, and toilet leak detection tablets from the Portland Water Bureau Efficiency Program. And $50 rebates are available if you switch out your old toilet for a water-efficient one! Water-savings is a gift that keeps on giving!
  2. Use the refrigerator to thaw food. The safest and most water efficient way is to defrost food in the refrigerator.
  3. Wash dishes efficiently. If you’re washing your dishes by hand, fill one sink with soapy water and fill the rinsing sink one-third to one-half full. Avoid letting the water run continuously in the rinsing sink. Run your dishwasher only when you have a full load. Dishwashers use between 7 and 12 gallons per load.
  4. Install free aerators on your kitchen and bathroom sinks. Deck more than the halls by making sure your kitchen and bathroom faucets are decked out with water-efficient aerators. Replacing older aerators (the screw-on tip of a faucet) with new water-efficient ones can be one of the most cost-effective water conservation measures your household can do.
  5. Fix your leaky toilet. Your toilet may be quiet as a mouse, but are you sure it isn't leaking? Leaky toilets often make themselves known because there is a sound of running water or a faint hissing or trickling. But many times, water flows through the tank silently, which is why these leaks are often overlooked. Here's how to check your toilet for leaks before it gets its holiday workout.
  6. Take water efficient showers. Replacing your old shower head with a new high efficiency one will save you water. In fact, the average household could save 2,900 gallons per year by installing WaterSense shower heads.  

Visit the Water Bureau's water efficiency resources for more water saving tips to get you through the holidays.

Water Bureau Offices Closed for the Christmas Holiday on Tuesday, Dec. 25

Portland Water Bureau logoIn observance of the Christmas holiday, Portland Water Bureau offices will be closed on Tuesday, Dec. 25.

Offices will reopen on Wednesday, Dec. 26, 2018 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.