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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Beware of Summer (And Year-Round) Door-to-Door Scams

Portland Water Bureau logoSafety reminder: Water Bureau employees never ask to enter your home without a previous appointment. Employees may knock on your door to ask a few water-related questions or provide information, but they will never ask to enter.

Follow these safety tips if someone knocks on your door and claims to be a local government representative:

  • Do not open the door to someone you don't know.
  • Ask for proper official identification.
  • Look for a city utility vehicle.
  • Call the police if you feel suspicious about someone at your door.
  • Share information about suspicious people with your neighbors.
  • Ask for the person's purpose for being there. Example of Oregon government license plate
  • Do not allow anyone unknown to enter your home without a bona fide prior appointment.
  • Water Bureau employees always drive vehicles with a “Publicly Owned” license plate and will carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an identification badge and/or call and check with the Water Bureau at 503-823-4874.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate.

Join Our Team: Laboratory Analytical Specialist and Senior Program Manager–GIS/Records

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Laboratory Analytical Specialist Full Time $29.80–$39.56 Hourly Mon. 7/30/2018 11:59 PM Pacific Apply here!
Senior Program Manager–GIS/Records Full Time $7,316.00–$9,744.00 Monthly Mon. 8/6/2018 11:59 PM Pacific Apply here!

Learn More About the Water Bureau


For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

Take an Guided Tour of the Washington Park Reservoir Improvement Project

You can now register for an in-person tour of the Washington Park Reservoir Improvement Project.

Washington Park Tour

The Washington Park Reservoir Improvement Project is building a new 12.4-million gallon, seismically reinforced below ground reservoir within the footprint of the existing Reservoir 3 (upper) with a reflection pool/water feature on top.

Want to visit the project site in person? This is your opportunity to learn about construction methods, future activities, schedule, and much more. Tours will be led by the project manager and principal engineer.

Who can attend: Adults and children over 10 years of age are welcome to register. All attendees should be prepared to navigate stairs, elevation changes, rough and uneven surfaces, and walk and stand for more than an hour. 

Tour information: Tours will be conducted Saturday, July 21, 9:00 a.m. – 10:00 a.m. and 10:30 a.m. – 11:30 a.m. There is room for 20 people per tour. Each person must register separately to attend a tour. Slots will fill quickly, so register now!

9am to 10am Tour Registration   1030am to 1130am Tour Registration

Come prepared for the day. Be sure to wear closed-toed boots or sturdy shoes and weather appropriate clothing. Safety vests and hardhats will be provided.

Holiday Closure: Independence Day, Wednesday, July 4

Water Bureau offices will be closed on Wednesday, July 4.

Portland Water Bureau and City of Portland logosIn observance of the Independence Day holiday, Portland Water Bureau offices will be closed this Wednesday, July 4. Offices will reopen on Thursday, July 5 at 8 a.m.

This closure includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the sixth floor at 111 SW Columbia St., Suite 660, Portland, Oregon.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Looking to make the most of your watering this summer?

If you have an automatic irrigation system, and are a Portland Water Bureau customer, you may be eligible for a free landscape irrigation check-up.

Irrigation hose on planting bed

What is an irrigation consultation?

The consultation is a one-hour landscape irrigation check-up with a WaterSense-certified landscape professional one-on-one in your yard, for free!

The consultation includes a walk-through of your system, a recommended watering schedule, and an easy-to-read set of system recommendations. Take the guesswork out of watering and get help from a pro!

Applying is a breeze!

The process is easy. Contact Portland Water Bureau Water Efficiency Program to see if your landscape qualifies. You must use an automatic sprinkler system to apply.  Be ready to tell us how many zones you irrigate and what you hope to get out of a consultation.

Irrigation Rebates

If you don’t currently have a system in place or if you’re looking to upgrade, irrigation rebates are available and you can save on hundreds on qualifying water efficient sprinkler heads and irrigation controllers.

Work with a pro

Whether your irrigation project for the summer is installation or maintenance, we recommend you work with a WaterSense certified landscape professional. Installing or maintaining an efficient automatic irrigation system can be tough. Hiring a knowledgeable irrigation contractor might be the smart thing to do for your sanity and the health of your yard.

Check out our updated list of WaterSense certified professionals in the area:

Ready to get started? Contact us!

Contact the Portland Water Bureau Water Efficiency Program at 503-823-4527 or to determine if you are eligible for a free irrigation consultation or rebates.