Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
When times are tough, everyone can use a helping hand.
Are you having trouble paying your sewer, stormwater, and water bill?
If so, applying for the Water Bureau’s Financial Assistance program just got a little bit easier.
That’s because we added an online Financial Assistance application alongside the traditional paper forms. This means you can complete an assistance application at home or wherever you have access to a computer.
“This is going to make it a lot easier for customers to apply for bill pay assistance,” says Customer Service Center Manager Corbett White. “It’s a game changer.”
How We’re Helping Customers in Need
The Water Bureau’s Financial Assistance program is just one of several ways customers can get help reducing their utility bill.
How can Water Bureau customers qualify for financial assistance? There are income eligibility requirements, and customers need to be responsible for paying a City of Portland single family residential sewer, stormwater, and water bill. Applicants also need to live at the property for which they are paying.
Apply for Financial Assistance Online
The new online application system eliminates a lot of the work involved in the old process, which included printed paper forms and sending information via snail mail.
Now, customers that quality for the assistance program can go online to the Water Bureau website and submit an online application form, including income documentation. Each application is sent securely to the Water Bureau’s bill discount program specialist, who will get in touch with you to walk you through the process.
Need help with filling out your application?
UPDATE 3/11/2018 at 4:00 p.m.: Upgrades are now complete. All payment systems are back online.
Our Customer Service Call Center and Walk-In Center will be closed at 11 am this Friday, March 9 due to scheduled system maintenance that will continue over the weekend. Online and pay-by-phone services will be unavailable during this time.
Customer Service offices will reopen at 8 a.m. on Monday, March 12.
In person payments can be made by depositing your check or money order in the secure night box located at 111 SW Columbia St. at the corner of SW 1st Ave. and SW Columbia St.
Thank you for your patience and understanding!
You're invited to to volunteer alongside the Friends of Powell Butte Nature Park, Hands On Greater Portland, and Portland Parks & Recreation (PP&R) to perform trail maintenance and habitat restoration work at Powell Butte Nature Park. Anyone over the age of 14 is welcome, and no experience is necessary!
Additional information and what you can expect at this volunteer-powered event is available on the Hands on Portland website.
Volunteers are encouraged to wear long thick pants, a long-sleeved shirt, and sturdy shoes.
Bring a backpack, water bottle, and rain gear. Instructions, tools, gloves, water, and small snacks will be provided. Volunteers will be walking up to five miles during the event.
For more information, contact PP&R Stewardship Coordinator Susan Hawes at 503-823-6131 or by e-mail.
Date: Saturday, April 14
Time: 9 a.m. to noon
RSVP: Click here
The Portland Water Bureau’s award-winning Lead Hazard Reduction Program (LHRP) provides education, outreach, testing, and remediation to those at high risk for lead exposure by providing grants to local agencies and non-profits that are experienced in lead education.
The LHRP doesn’t just focus on hazards from lead in water but all hazards posed by lead. In Portland, the most common source of lead exposure is from lead-based paint. The program targets those most at risk for lead poisoning, children under six and pregnant people, by providing resources to reduce lead hazards in homes, free blood lead testing, and community education and outreach regarding lead hazards.
The LHRP was developed in coordination with state and local public health agencies to comply with the federal Lead and Copper Rule.
Community organizations and governmental agencies that conduct lead hazard reduction education and outreach services in the Portland area are encouraged to apply for a 2018-19 Portland Water Bureau Lead Hazard Reduction Program grant.
If your organization has identified a need for lead hazard reduction in your community and has ideas for addressing that need, please consider submitting an application.
Applications are due to the Lead Hazard Reduction Program by Friday, March 30, 2018, at 5:00 p.m. If you have any questions, please contact the Lead Hazard Reduction Program at (503) 823-1547.
The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. One Cryptosporidium oocyst was detected in a 50-liter sample collected on Monday, Feb. 19. Prior to this detection, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan. 30, when two oocysts were detected in a 50-liter sample.
The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.
Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.
The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.
The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.
Customers with questions regarding water quality can call the Water Line at 503-823-7525.