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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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¿Qué es el Programa de Asistencia Financiera del Departamento del Agua de Portland?

Woman with mail at front door¿Te cuesta pagar tu factura de servicios públicos?

A veces sucede lo inesperado.

Tú o alguien que conoces pueden ser elegibles para participar en el programa de Asistencia Financiera del Departamento del Agua de Portland.

Las personas que reciben una factura del Departamento del Agua de Portland y cumplen con las pautas de ingresos pueden solicitar nuestro programa, que está diseñado para ayudar a aliviar el costo de pagar sus cuentas regulares de alcantarillado, aguas pluviales y agua. La inscripción te proporciona acceso a:

  • Un descuento en cada factura. Ampliamos los criterios de elegibilidad y agregamos ayuda adicional para los hogares con ingresos más bajos.
  • Un voucher de emergencia, en caso de que te encuentres en una emergencia inesperada. Recientemente hemos aumentado el monto máximo del cupón de crisis a $500, disponible una vez cada 12 meses.

Solicita en línea en www.portlandoregon.gov/water/FinancialAssistance o aplica en persona, llamándonos al 503-823-7770 para obtener formularios.

Ayuda financiera para cualquier cliente, independientemente de sus ingresos

La mayoría de las personas paga sus cuentas de alcantarillado, aguas pluviales y agua cada tres meses. Nuestro personal de Servicio al Cliente puede configurar pagos mensuales y otros arreglos de pago al 503-823-7770.

¿Estás teniendo una emergencia personal?

Puedes solicitar ayuda a través del Programa de Seguridad de Servicios al 503-865-2650.

What is the Portland Water Bureau’s Financial Assistance Program?

Water Bureau customer service representative sitting at computer

Having a hard time paying your utility bill?

Sometimes the unexpected happens.

You or someone you know may be eligible to participate in the Portland Water Bureau Financial Assistance program.

People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply for our program which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Enrollment provides you with access to:

  • A discount on every bill. We’ve expanded eligibility criteria and added extra help for households with lower incomes.
  • A crisis voucher, should you find yourself in an unexpected emergency. We’ve recently increased the maximum crisis voucher amount to $500, available once every 12 months.

Apply online at www.portlandoregon.gov/water/FinancialAssistance or apply on paper by calling us at 503-823-7770 for forms.

Financial help for any customer, regardless of income

Most people pay their sewer, stormwater, and water bill every three months. Our Customer Service staff can set up monthly payments and other payment arrangements at 503-823-7770.

Are you having a personal emergency? You can apply for help through the Utility Safety Net Program at 503-865-2650.

Join Our Team: Hydraulic Modeling Civil Engineer, SCADA / IS Manager (Senior Program Manager), Water Meter Technician II

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunity at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
SCADA / IS Manager (Senior Program Manager) Full Time $7,316–$9,744 Monthly Mon. 10/1/2018 11:59 PM Pacific Apply here!
Hydraulic Modeling Civil Engineer Full Time $7,884–$9,581 Monthly Mon. 9/17/2018 11:59 PM Pacific Apply here!
Water Meter Technician II Full Time $25.56–$29.26 Hourly Mon. 9/17/2018 11:59 PM Pacific Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

Photo Recap: Eventful Summer Fun with More to Come

Our employees don’t just work at the Water Bureau, we live here, too. That’s why we headed out in full force this summer to some of Portland’s most popular community events!

Free water-saving device giveaways? Check.

Information about our financial assistance program? Check.

Free water refills and a friendly face to say “hello”? Check and check.

Check out a few of our favorite photos from this summer, and join us on September 15 at Aquifer Adventure for one of our last community events of the summer!

2018 Jade Night Market

Water Bureau attends the 2018 Jade International Night Market

Ngoc Diep, a community volunteer, helped us greet event goers at the Jade International Night Market last Saturday, August 25. Free entertainment, delicious international food, and plenty of local vendors to support…what could be better!

Portland Sunday Parkways—Outer Northeast

Water Bureau attends the 2018 Outer Northeast Sunday Parkways

Protip: Our Water Event Station cools you off whether you drink OR wear the water!

We headed out to the Outer Northeast Sunday Parkways to refill water bottles and answer questions about your water. Thanks to our partners at the Portland Bureau of Transportation for organizing this super-fun family-friendly event!

Bonus event! 2018 Walk with Immigrants and Refugees

Walk with Immigrants and Refugees event

City employees from all bureaus—here we have Alexis (Portland Bureau of Transportation), Ashley (Water Bureau), and Asena (Commissioner Fish’s office) participated in the Walk with Refugees and Immigrants

Because we drink the same water, support the same businesses, and visit the same parks in our beautiful city.

Upcoming Event

You still have time to find us out and about in the community!

Aquifer Adventure

Big and little pirates alike are welcome to join us for a family festival all about groundwater! Play fun games and go on a scavenger hunt in search of hidden treasure - not gold, but groundwater, a precious resource that flows beneath your feet! Come dressed in yer finest pirate togs, or else the Cap’n might make ye walk the plank! Free kids T-shirts to the first 300 kids!

Date: Saturday, September 16, 2017 from 12:00 to 4:00 p.m.
Cost: Free! No registration is required.
Location: Portland Water Bureau Canoe Launch at NE 166th and Airport Way, Portland, OR, 97230 (follow signs for parking)
Additional Information: Visit www.columbiaslough.org

Holiday Closure: Labor Day, Monday, Sept. 4

Labor Day holiday closure noticeIn observance of the Labor Day holiday, Portland Water Bureau offices will be closed this Monday, Sept. 3.

Offices will reopen on Tuesday, Sept. 4. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St., Portland, OR 97201.

Have a safe and happy holiday!

Report a Water System Emergency

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.