GENERAL INFORMATION: 503-823-7404
MAILING ADDRESS: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204
With Thanksgiving almost here, we want to take a few minutes before we begin hogging all the turkey (or tofurkey) to share some of the reasons why we’re thankful this holiday season.
The Bull Run Watershed and Columbia South Shore Well Field are where Portland gets it drinking water. Together, they produced a whopping 34.1 billion gallons of drinking water from 2015 to 2016. That’s a lot to be thankful for!
Bull Run Reservoir 1 is never a disappointment, even on a rainy day.
On an average day, Reservoirs 1 and 2 serve up about 100 million gallons of water to residents across the Portland metro area.
But before water flows from Bull Run into town to provide water to homes, schools, hospitals, and businesses, it does double duty, generating enough electricity to service an average of 8,000 homes for a year.
From historical preservation at Mt. Tabor to the Willamette River Crossing – a seismic upgrade project designed to keep water flowing downtown in the event of an earthquake – we’re keeping one eye on the past and another toward the future. Because we don’t just work here, we live here, too.
From our call center specialists to our civil engineers, Water Bureau employees are working hard behind computer screens and in front of backhoes to keep water flowing to nearly a million people, and over 14,000 fire hydrants, across the Portland area.
Winter is known as “main break” season to our Maintenance and Construction crews. That’s because cold weather can cause old water pipes to bust, sending water into streets and sidewalks.
Yep, we’ve saved the best for last.
We are thankful for you – our customers and our neighbors – who put their trust in us to deliver high-quality water, day in and day out.
Thank you for your continued trust. We’re committed to continue our work to keep a clean supply of water flowing to your homes and businesses.
For more than twenty years, the Portland Water Bureau has been one of the few utilities in the nation to offer a low-income financial assistance program.
And, in the next few months, more low-income Portlanders will benefit from improvements the bureau is proposing to that program.
That's because today, the Water Bureau is meeting with the Portland Utility Board’s (PUB) Subcommittee on Low-Income Services to present a draft of proposed enhancements to its financial assistance services. The proposals are designed to strengthen the bureau’s existing menu of utility bill assistance services in response to a changing Portland.
A few of the improvements include:
These changes are in alignment with the recent City Auditor’s review of the bureau’s financial assistance program and thoughtful recommendations on helping more low-income Portlanders pay their water, sewer, and stormwater bills.
These financial assistance improvements are the result of close collaboration between the Water Bureau and its community partners.
Thank you to our community partners for working alongside bureau staff to figure out ways to reach more Portlanders.
Following today’s presentation to the PUB subcommittee, the bureau will present the proposals to the full utility board on Dec. 5 for further review.
Every day, a Water Bureau meter reader will visit more than 500 meters. Keeping the meter area clean and clear helps them do their job safely and efficiently. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash and recycling bins, and landscape bark or gravel, a meter reader will have to return to do their job.
So what happens if a meter reader can't properly access your meter?
First, you'll receive a reminder in the mail asking you to check your meter. If your meter continues to be inaccessible, you may be charged a fee if staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe, and can be quickly turned off in an emergency.
Make some time over the long holiday weekend to check your meter and follow these tips for keeping it free and clear.
Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.
Click here for additional information about water meters or contact Customer Service at 503-823-7770.
In observance of the Thanksgiving holiday, Portland Water Bureau offices will be closed this Thursday and Friday, Nov. 23 and 24. Offices will reopen on Monday, Nov. 27, 2017 at 8 a.m.
This closure includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the sixth floor at 111 SW Columbia St., Suite 660, Portland, Oregon.
During the holiday, Water Bureau customers can pay their bill in the following ways:
Have a safe and happy holiday!
To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.
The rain has returned, and the Bull Run reservoirs are once again overflowing.
On an average day, Reservoir 1 and 2 serve up about 80 million gallons of water to residents across the Portland metro area.
But before water flows into town to provide water to homes, schools, hospitals, and businesses, it does double duty, generating enough electricity to service an average of 8,000 homes for a year. That’s almost as many homes as people live in downtown Portland’s Northwest District.
The City’s Bureau of Hydroelectric Power, a separate entity from the Water Bureau, manages the two hydroelectric plants situated at the bases of Reservoir 1 and Reservoir 2 in the Bull Run Watershed.
The hydroelectric plants have been maintained and operated by Portland General Electric (PGE), which has been a great deal for Portland residents for decades – netting the City’s General Fund a cool $14 million dollars in its 35 years of operation.
Last year, Portland General Electric notified the City that it would not be continuing its current contract with the City. And on Aug. 30, Council decided to stay in the hydroelectric power business, approving new contracts with PGE and new partners EnergyNW and Eugene Water & Electric Board as contractors to run various parts of the power system.
With this new Power Purchase Agreement with PGE, the City will continue to produce hydroelectric power for years to come.