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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Hotels Encouraged to Take the H2Otel Challenge

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The Portland Water Bureau is excited to announce the second year of the WaterSense® H2Otel Challenge, a series of water efficiency themed webinars and online tools to help hotels take the “guest” work out of saving water.

The H2Otel Challenge is a national effort designed by the U.S. Environmental Protection Agency’s (EPA) WaterSense® program to help hotel managers learn how to ACT to save water, energy, and money:

  • Assess water use and savings opportunities.
  • Change water-wasting products or processes.
  • Track their water-saving progress and achievements

Free webinars start Thursday, February 26 and will continue through the year.

Topics include:

  • Take the Plunge: The WaterSense H2Otel Challenge
  • Assess, Track, and Realize Payback
  • Demonstrating WaterSense’s WaterUSE Tool
  • Washing 101: A Laundry and Plumbing Efficiency Primer
  • Make a Splash With Outdoor Water Savings
  • Minimizing Water Use in Mechanical/HVAC Equipment
  • What’s Cooking? Kitchen Water Savings
  • Let’s Talk About Education and Outreach

Find out more about the WaterSense H2Otel Challenge on the EPA's WaterSense website.

Rich Barrows
Water Efficiency Program

Spring Cleaning has Arrived

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Reservoir 5 cleaningTwice a year, the in-service uncovered reservoirs in Mt. Tabor Park are drained and cleaned. To prepare for cleaning, much of the water in the reservoirs is paid out into the system’s drinking water. Once they are ‘drawn down’, the remaining water goes down a drain into the combined sewer system. Once the reservoirs are empty, Water Bureau crews clean them and perform normal system inspections and minor repairs.

Once cleaning and inspections are completed, the reservoir is disinfected, filled to normal operating range, tested to ensure the water is potable and if results come back “clean”, put back into service.

The Portland Water Bureau has drawn down Reservoir 5 in Mt. Tabor Park in order to perform annual spring cleaning procedures. The reservoir is now offline and empty and crews are busy cleaning it. The reservoir will be put back into service in the next few days.  

 

Take a Dip in Our News Stream

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Interested in staying up-to-date with Portland Water Bureau news and information alerts?

Simply follow the steps below to subscribe and automatically receive by e-mail the latest Water Bureau press releases, news announcements, and Water Blog articles. 

Press Release Subscription

Sign up for a press release subscription and receive Water Bureau emergency alerts and news releases. This includes traffic advisories, news announcements on planned or emergency projects, steps to address and how to contact the Water Bureau with urgent water emergencies, and water efficiency and cold weather tips.

On average, the Water Bureau sends out three to four press releases each month. To register to automatically receive alerts or releases, follow these steps: 

  1. Visit FlashAlert.     
  2. Enter your primary e-mail address.
  3. Click the boxes to the left of both Emergency Alerts and News Releases.
  4. Click Subscribe.     
  5. In the following window, confirm your e-mail address and create a password

Blog Subscription

Since 2011, the Water Bureau has utilized the Water Blog to help share information and knowledge.

The Water Blog, built into the Water Bureau’s website, is just one tool to help distribute important information to thousands of customers. In fact, in 2014, the blog was accessed by more than 1.5 million readers.

The blog is a platform for a variety of topics, and includes detailed articles on how the Water Bureau is:

  • Replacing and maintaining the aging water system infrastructure (repairs, replacements, and upgrades).
  • Providing excellent quality water for customers.
  • Improving responsiveness to customer needs.
  • Promoting engagement of the community. 

Interested in subscribing to our blog? Point and click here for instructions on how to subscribe and review daily, weekly, or monthly e-mails with new Water Blog articles.

Lindsay Wochnick
Public Information

Personal Safety Reminder: Warn Against Imposters

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This afternoon, the City of Hillsboro notified the public of recent reports of individuals falsely identifying themselves as utility employees trying to gain entrance into people's homes by claiming they need to do work inside.

The Portland Water Bureau wants you to know that although Water Bureau employees may knock on your door to ask a few water-related questions, they will never ask to enter your home without a previous appointment.

The public is reminded of the following safety tips in situations like this:

* Do not open the door to someone you don't know.
* Ask for proper official identification.
* Look for a city utility vehicle.
* Call the police if you feel suspicious about someone at your door.
* Share information about suspicious people with your neighbors.
* Ask for the person's purpose for being there.
* Do not allow anyone unknown to enter your home without a bona fide prior appointment.

Portland Water Bureau employees always drive "E-plate" vehicles with logos and carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an ID badge and/or call and check with the Water Bureau at 503-823-4874.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate. 

Terry Black
Public Information

UPDATE: Personal Safety Reminder

Portland Water Bureau Security learned today from the Portland Police Bureau that a man identifying himself as a Portland Water Bureau employee asked to see pipes in the basement of a Northeast Portland home. After he left, the resident noticed that several items were missing and contacted the police. The man was wearing an orange vest and driving a white truck. 

Read the Portland Police Bureau's official press release: Suspect Claiming to be Water Bureau Employee Burglarizes an Argay Neighborhood Home (Photo)

This report came a day after the City of Hillsboro notified the public of individuals falsely identifying themselves as utility employees trying to gain entrance into people's homes.

The Portland Water Bureau wants you to know that although Water Bureau employees may knock on your door to ask a few water-related questions, they will never ask to enter your home without a previous appointment.

The public is reminded of the following safety tips in situations like this:

* Do not open the door to someone you don't know. 
* Ask for proper official identification.
* Look for a city utility vehicle. 
* Call the police if you feel suspicious about someone at your door. 
* Share information about suspicious people with your neighbors. 
* Ask for the person's purpose for being there. 
* Do not allow anyone unknown to enter your home without a bona fide prior appointment.

Portland Water Bureau employees always drive "E-plate" vehicles with logos and carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an ID badge and/or call and check with the Water Bureau at 503-823-4874.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate. 

Terry Black
Public Information