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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Fall 2015 Customer Newsletter

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Fall 2015 Customer Newsletter

Each quarter, the Bureau of Environmental Services and the Portland Water Bureau offer important information on rebates, payment options, drinking water quality and water efficiency tips in printed inserts that accompany your sewer-stormwater-water bill. 

In the Fall 2015 statement, customers will find a newsletter highlighting the Water Bureau’s new director, the Portland Utility Board, monthly statements and paperless billing, how the Water Bureau’s working to prepare the water system for an earthquake, and more!

The Fall 2015 Customer Newsletter, along with the Winter, Spring, and Summer newsletters, can be accessed on the Water Bureau’s website.

Portland Water Bureau Offices Closed Monday, September 7 in Observance of Labor Day

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In observance of the Labor Day Holiday on Monday, September 7, Portland Water Bureau offices will be closed.

This includes the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon.

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

  • Online
  • By phone using a credit or debit card: Dial 503-823-7770, press 1
  • Drop off: Leave a payment in the Water Bureau's night box located outside the front door at 1120 SW 5th Avenue.

Customers are reminded to contact 503-823-7525 with questions regarding water quality or pressure. To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Customer Service

Pirates of All Ages Invited to a Free Family Event

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What do pirates and groundwater have in common?  Buried treasure!

Join the Portland Water Bureau and the Columbia Slough Watershed Council for Aquifer Adventure, a pirate-themed festival all about groundwater.

EVENT DETAILS
DATE
Saturday, September 12, 2015 
12:00 - 4:00 p.m.

Cost
Free! No registration is required.

LOCATION
Adjacent to the Portland Water Bureau Groundwater Pump Station
NE 166th at Airport Way
Portland, OR 97230
- Follow signs for parking -

This annual event focuses on groundwater protection and water conservation, including tips and tools for use at home. Groundwater from the Columbia South Shore Well Field serves as a secondary drinking water supply for Portland and much of the metro region. Groundwater is an important resource that makes Portland’s water system resilient to drought and extreme weather conditions now and into the future. This summer and fall, water from the Columbia South Shore Well Field is helping to keep Portland’s gardens growing and businesses bustling despite unusually hot and dry conditions across the region.  

Enjoy hands-on activities for all ages including a treasure hunt and aquifers made of ice cream.  Plus free t-shirts for the kids while supplies last.

All activities at the event are free with the exception of food items for purchase. Pirate dress, pirate lingo, and pirate swagger are highly encouraged. 

Additional information is available at www.columbiaslough.org.

Join Our Team: Senior Risk Specialist, Administrative Assistant, Customer Service Supervisor

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If you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Jobs Available at the Water Bureau

Position   Emp. Type   Salary   Closing Date
Senior Risk Specialist Full Time $5,496.00 - $7,330.00 Monthly Fri. 09/11/15 4:30 PM Pacific Time
 Administrative Assistant Full Time $4,106.00 - $6,324.00 Monthly Fri. 09/18/15 4:30 PM Pacific Time 
 Customer Service Supervisor Full Time $5,773.00 - $7,708.00 Monthly Mon. 09/21/15 4:30 PM Pacific Time 

Learn More about the Water Bureau 

Questions
For more information on jobs at the Water Bureau, contact the Water Administrative Manager at 503-823-1956 or by e-mail

Washington Park Reservoir Project: Public Hearing before Land Use Hearings Officer Rescheduled for November 2

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In order to comply with federal and state mandates and ensure a healthy, resilient, and secure water system, the Portland Water Bureau is moving forward with a project to update the Washington Park reservoir site. 

PUBLIC HEARING
The public hearing before the Land Use Hearings Officer on the
Type III Conditional Use, Environmental, and Tree Reviews application
for the Washington Park Reservoir Improvements Project
is rescheduled to 9:30 a.m., Monday, November 2, 2015, at 1900 SW Fourth Avenue, Portland, Oregon.

Public Hearing Rescheduled
During the public hearing, initially scheduled for September 9, 2015, the Hearings Officer will listen to public testimony and evaluate the Water Bureau’s Type III Conditional Use, Environmental, and Tree Reviews application. 

The Type III application addresses development impacts to the site, park, and surrounding neighborhoods, tree protection, natural-area restoration, and construction and traffic management for the proposed project.

Public Comment Period Extended 
Due to the rescheduling of the hearing, the comment period has been extended.

OFFER YOUR FEEDBACK
The public is invited to review the proposal and submit comments
on the application by Monday, November 2, 2015.

Comments can be e-mailed to Stacey.Castleberry@portlandoregon.gov or mailed to the below address.

Stacey Castleberry
Bureau of Development Services, Suite 4500
RE: LU 15-169656
1900 SW 4th Avenue
Portland, Oregon 97201

A courtesy copy of the application submitted to BDS is posted on the Water Bureau’s project website at www.portlandoregon.gov/water/wpreservoirs/LURIIICU.  To view or obtain copies of the official document, contact BDS directly.

Project Details
The Water Bureau’s Washington Park Reservoir Improvements Project proposes to build a new below-ground reservoir in the same general footprint as the existing upper Reservoir 3, with a reflecting pool on top. 

The lower Reservoir 4 basin and the slope west of it are needed to provide landslide abatement; the slope will be restored to its pre-reservoir condition. Reservoir 4 will be disconnected from the public drinking water system and a lowland habitat area/bioswale and a reflecting pool are also proposed in the Reservoir 4 basin. Work will primarily be within the Historic District.

The project addresses major reservoir issues, including recurrent landslide damage, compliance with federal law, seismic vulnerability, and deterioration of the 120 year-old structures.

Background
The Washington Park Reservoir Project includes three Land Use Reviews (LUR): 

1. Type IV Demolition Review application: The application proposed the removal of the Weir Building (screen house), portions of lower Reservoir 4’s basin, and upper Reservoir 3’s basin in Washington Park.

2. Type III Historic Review application: The application describes the proposed project’s construction of a covered reservoir, reflecting pools, lowland habitat area/bioswale, and walkways along with historic preservation and rehabilitation actions.      

3. Type III Conditional Use/ Environmental/Tree Reviews application: The application addresses development impacts to the site, park, and surrounding neighborhoods, tree protection, natural-area restoration, and construction and traffic management for the Washington Park Reservoir Improvements Project.

Before work permits are issued or construction begins, all applications must be approved.

The applications are a result of a robust public involvement process that included multiple public open houses and nine Community Sounding Board meetings that guided design for the required visible features of the Washington Park project. For more information on the Type III and IV LUR processes, visit the BDS website.

Additional Information & Contacts
For detailed project information, visit the project webpage or contact Water Bureau Public Information staff at 503-823-3028 or by e-mail.  Visit the Bureau of Development Services’ website or call 503-823-7300 for more information on the land use review application process.