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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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AutoPay: Forget-Proof Your Holiday Season (And Maybe Win an iPad)

Over 34,000 Water Bureau customers are paying their bills with AutoPay.

So why have so many people switched from paper bills to automatic payments for their sewer, stormwater, and water bills? Here’s what we’ve heard from them.

Sign Up for AutoPay by Dec. 31, Get Entered to Win an iPad 4 Mini

Treat yourself! Sign up for AutoPay by Dec. 31 and you’ll be entered to win one of four iPad Mini!

Sign up for AutoPay.

(Already signed up for AutoPay? You’ll be automatically entered in the drawing.)

AutoPay is forget-proof.

Every day, you have a million little things to do and remember. And your to-do list probably doubles during the holidays.

Scheduled AutoPay payments are on time every time. No reminders needed. No late fees applied.

AutoPay helps avoid scammers

Although rare, utility scams such as “payment is required immediately” calls, do occur. By securely saving your credit card or checking account information to automatically pay your bill, you will know that it isn’t the Water Bureau calling for immediate payment.

AutoPay is commitment-free.

AutoPay is secure, fast, and easy to setup. Not sure if AutoPay is right for you? Give it a try. You’re free to cancel anytime.

AutoPay is budget-friendly.

AutoPay payments post to your bank account faster than a mailed check. This means AutoPay can make it easier for you to track your spending and manage your finances.

AutoPay pairs great with Paperless Billing.

When you sign up for AutoPay you will receive an email invite to sign up for Paperless Billing. As you will have the comfort of knowing that your bill will be paid automatically, why not save paper with this environmentally friendly option? Bill notifications and payment confirmation will be sent via email to keep you up to date.

The Water Bureau’s AutoPay program is making life easier for over 34,000 of our customers.

Give it a try. Sign up for AutoPay today.

Avoid Holiday Headaches: Protect Your Home Plumbing In Colder Weather

Last year, Portland experienced 92 water main breaks throughout the city, keeping our Maintenance and Construction crews busy in the snow and freezing rain.

But while public water main breaks are often reported in the news, what about home plumbing breaks and other winter-weather plumbing problems?

Cold weather can cause serious damage to your home plumbing. Broken pipes, burst spigots, and other winter-weather water issues can cost you time and money.

Take these steps now to save money by protecting your home plumbing.

Protect Outdoor Plumbing

  • Caulk around pipes where they enter the home.
  • Close all foundation vents and fill vent openings with wood or Styrofoam™ blocks.
  • Wrap outside faucets or hose bibs with insulation if you don’t have a separate outside valve to turn them off. Use molded foam-insulating covers which are available at hardware stores. Newspaper or rags (covered with plastic wrap) are another option.

Protect Indoor Plumbing

  • Insulate pipes in unheated areas, such as attics, crawl spaces, and basements.
  • When below-freezing weather is forecast, open cupboard doors in the kitchen and bathrooms. This allows these pipes to get more heat from inside your home.
  • If you leave home for several days, keep the heat on at a low setting. This may not prevent freezing pipes but it can help.
  • Let a slight drip of water run when temperatures dip below freezing.

Are You Winter Ready?

Get more winter preparedness tips and resources at

Dec. 15, 2017: Cryptosporidium Monitoring Update

Crypto monitoring updateThe Portland Water Bureau received additional results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. Between Sunday, Dec. 10 and Wednesday, Dec. 13, one Cryptosporidium oocyst was detected from a 50-liter sample collected on Monday, Dec. 11. Cryptosporidium was not detected in the samples collected on Sunday, Dec. 10, Tuesday, Dec. 12, or Wednesday, Dec. 13. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Dec. 5, 2017.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so and is working to install treatment. In the meantime, Portland Water Bureau is continuing watershed protection and additional monitoring to protect public health. The Portland Water Bureau continues to consult with OHA and local health officials regarding these detections. At this time, customers are not being asked to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

EPA has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

Water Sampling Results

The public and the media are encouraged to view all sampling results posted to the

City’s website at The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Water Quality Questions?

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

Tips for Saving Water and Money This Holiday Season

How to conserve water during the holiday

The holidays can be a blur–from holiday parties to having friends and family come to visit. It can also mean an increase in household water use.

Whether you're cooking for friends or hosting family, here's 6 tips for saving money and water this holiday season.

  1. Use the refrigerator to thaw food. The safest and most water efficient way is to defrost food in the refrigerator.
  2. Washing dishes by hand? If you’re washing your dishes by hand, fill one sink with soapy water and fill the rinsing sink one-third to one-half full. Avoid letting the water run continuously in the rinsing sink.
  3. Using a dishwasher? Run your dishwasher only when you have a full load. Dishwashers use between 7 and 12 gallons per load.
  4. Install free aerators on your kitchen and bathroom sinks. Deck more than the halls by making sure your kitchen and bathroom faucets are decked out with water-efficient aerators. Replacing older aerators (the screw-on tip of a faucet) with new water-efficient ones can be one of the most cost-effective water conservation measures your household can do.
  5. Fix your leaky toilet. Your toilet may be quiet as a mouse, but are you sure it isn't leaking? Leaky toilets often make themselves known because there is a sound of running water or a faint hissing or trickling. But many times, water flows through the tank silently, which is why these leaks are often overlooked. Here's how to check your toilet for leaks before it gets its holiday workout.
  6. Take water efficient showers. Replacing your old shower head with a new high efficiency one will save you water. In fact, the average household could save 2,900 gallons per year by installing WaterSense showerheads.  

Get free water-saving tools like aerators, showerheads, and toilet leak detection tablets from the Portland Water Bureau Efficiency Program.

Visit for more water saving tips to get you through the holidays.

Water Bureau Employees Generously Donate 25 Bags of Toys to Portland Fire & Rescue Toy N Joy Makers Program

Water Bureaul Holiday Toy Drive 2017

This December, Portland Water Bureau employees joined together and filled 25 bags full of new, unwrapped toys to be donated to local children in need.

For the eighth year in a row, employees from Maintenance & Construction gave the most, donating 17 bags full of new toys plus two bikes!

Angie, a Management Assistant in Maintenance and Construction, coordinated the Water Bureau’s participation in the Annual Toy Drive, ensuring all toys are delivered to the Portland Fire & Rescue’s Toy N Joy Makers for distribution in the local community.

“I love organizing the Water Bureau toy drive. The friendly competition between work groups is so fun to watch,” she said. “The best part of the toy drive is knowing that the donations will be brightening the holiday season for so many kids. Every year, Water Bureau employees participate in the toy drive for that exact reason: the joy and inspiration of giving.”