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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Portland Water Bureau Offices Closed July 4 in Observance of the Independence Day Holiday

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In observance of the Independence Day holiday, Portland Water Bureau offices will be closed on Tuesday, July 4.

This includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon. Offices will reopen on Wednesday, July 5, 2017 at 8 a.m.

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

  • Online
  • Pay by phone by dialing 503-823-7770 and press 1
  • Drop off: Leave a payment in the Water Bureau's night box located at 1120 SW 5th Avenue to the left of the building's front doors

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Join Our Team: Multimedia and Video Production Intern

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If you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunity at the Water Bureau

Position   Emp. Type   Salary Join Our Team 
Multimedia and Video Production Intern  Full Time  $16.50 Hourly Apply Here!

All completed applications for this position must be submitted no later than 4:30 p.m. on the closing date and hour of this recruitment. E-mailed and/or faxed applications will not be accepted.

Learn More About the Water Bureau

Questions 

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

Out and About with the Water Bureau

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Good in the Hood and Explorando 2017

On two hot weekends in June, Water Bureau folks were on hand at two popular Portland summer events to hand out water bottles, sign up attendees for lead-in-water test kits, and celebrate our beautiful city with neighbors and friends.

Explorando el Columbia Slough

Explorando is the Columbia Slough Watershed Council’s bilingual nature festival where friends and family learn about the Columbia Slough, enjoy guided canoe rides, dance to music by local artists, and more. Water Bureau staff were on hand to welcome attendees and help keep everyone hydrated with tasty Bull Run water from our Water Event Station, or WES as it is affectionately called.

Good in the Hood

The Good in the Hood Music and Food festival is the largest multi-cultural festival in the Pacific Northwest. This three-day music festival opened with a community parade through Northeast Portland and ended at Lillis-Albina Park.

Water Bureau staff spent the day getting to know attendees, introducing them to free lead-in-water testing resources, and teaching folks how to conserve water and save money on their water bill.

Thanks to everyone who stopped by our table at both events. We can’t wait to see you next year!

How to Read Your Sewer, Stormwater, and Water Bill

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PDF: Understanding Your Sewer, Stormwater, and Water Bill

Base charges. CCF. Water volume.

Whether you’re a residential or commercial water customer, the first step in changing the way you use water – and saving money by reducing your usage -- is by understanding how much water you use today. And the best place to find this information is on your monthly water bill.

But what does it all mean?

You don’t need an advanced degree or decoder ring to become the master of your water bill. Use our helpful brochure titled “Understanding Your Sewer, Stormwater, and Water Bill” to get the information you need to understand the different charges and usage information on your bill.

Click here to view the brochure.

Discover more ways to understand your bill and find resources to conserve water and save money by using the links below.

Keep Your Lawn Water Smart This Summer

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Junuary is finally over!

That means the rains have finally stopped and we’re in for a dry, hot summer. As the warm weather settles in, it’s time to think about the whens and hows of outdoor watering.

Not watering your lawn? No problem.

Don’t forget that a well-maintained lawn can be left unwatered during the summer months without damaging the grass. The lawn won’t die, it’ll just go dormant (think of it as taking a long summer nap). Your green lawn will return quickly when the rainy season returns.

If you do plan to irrigate this summer, first measure your sprinkler’s output, then make it easy on yourself and let the experts tell you when to water.

Weekly Watering Number toolWhat’s your number?

The Weekly Watering Number is a service provided by our friends at the Regional Water Providers Consortium. The Weekly Watering Number tells you the amount of water (in inches) your lawn will need each week. It’s available every Thursday from April through September.

Visit http://www.regionalh2o.org to see what your lawn needs today!

Mow More, Water Less

You can also save water by mowing frequently (about once a week). Mowing a little each time can encourage robust root development. And stronger roots mean less water and maintenance is needed.

While the ideal mowing height depends on what kind of grass you have, a good rule of thumb is to always maintain 2/3 of the original height of the lawn.

Free Watering GaugeGet a FREE Watering Gauge

Take the guesswork out of watering with a FREE watering gauge kit.

Order your free kit from the Regional Water Providers Consortium. Request your kit today and be sure to please include your mailing address, water provider, and how you heard of this promotion.

From landscape maintenance to irrigation, get more outdoor water-saving tips on our website.