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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


May 3, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, April 28 and Tuesday, April 30, one Cryptosporidium oocyst was detected in a sample collected on Monday, April 29. Cryptosporidium was last detected from the Bull Run Watershed intake on April 21, when one oocyst was detected from the 50-liters sampled.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

About Cryptosporidium

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525. 

May 14, 2019: Administrative Review Committee Meeting

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • One representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge.
  • One representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge.
  • One member of the Portland Utility Board.

Location:
Columbia Square, 5th floor, room 503
111 SW Columbia St.
Portland OR 97201
Date: Tuesday, May 14, 2019
Time: 10:30 a.m. to 11:30 a.m.

For More Information

Review the City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02).

Questions? Contact us at (503) 865-2755 or PWBCustomerService@portlandoregon.gov. 

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.

You Can Now Use American Express to Pay Your Sewer, Stormwater, and Water Bill

You asked and we answered.

As of April 23, you can now use an American Express credit card to pay your sewer, stormwater, and water bill online, whether you are using the one-time payment option or through the Customer Self-Service system.

“Our Customer Service team helps over 1,000 customers pay their bills each day and answer questions about their sewer, stormwater, and water bill ,” says Customer Service Director Kathy Koch. “When our customers give us feedback, we listen. And now customers have one more option when paying their utility bill.”

Sign Up for Autopay

Save time and skip the reminders. Over 48,000 customers pay their utility bill with AutoPay. That's because AutoPay saves time (hello, not having to write checks or log online!) and takes less than five minutes to set up. Get started at portlandonline.com/water/autopay.

Having a hard time paying your utility bill?

Sometimes the unexpected happens.

You or someone you know may be eligible to participate in the Portland Water Bureau Financial Assistance program.

People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply for our program which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Learn more at portlandoregon.gov/water/financialassistance.

TRAFFIC ADVISORY 5/16/2019: Washington Park, SW Sacajawea Blvd. SW Sherwood Blvd, and SW Lewis Clark Way

The week of May 19–24, Southwest Sacajawea Boulevard between Southwest Park Place and Southwest Rose Garden Way, and Southwest Sherwood Boulevard between Southwest Sacajawea Boulevard and Southwest Kingston Drive will be closed to ALL TRAFFIC. Traffic flow along Southwest Lewis Clark Way will be reversed to allow traffic to exit Washington Park via Southwest Park Place via Southwest Washington Way. There will be no entrance to vehicles via Southwest Park Place.

The Washington Park Reservoir Improvement Project will begin receiving deliveries of segments of a tower crane. Delivery will begin arriving at approximately 7 a.m. Monday, May 20 by tractor trailer via Southwest Tichner Drive to Southwest Kingston Avenue to Southwest Sherwood Boulevard to Southwest Sacajawea Boulevard. Trucks will exit the park via Southwest Lewis Clark Way. It will take more than a dozen deliveries to get all the segments delivered. During this week, the crane will be erected on site.

Local residents and visitors to the park should expect delays, watch for signs, plan extra time for trips, and consider alternate routes and modes of transportation to get to destinations.

Impacts include:

Park Entrances and Exits

  • Southwest Park Place will be open for exit from via Southwest Lewis Clark Way.
  • Southwest Sacajawea Boulevard will be closed, closing park entrance via Southwest Park Place.

Intermittent Delays

  • Southwest Lewis Clark Way will experience intermittent delays between Southwest Park Place and Southwest Sacajawea Boulevard.

Multi-Use Shared Path

  • A designated path separates pedestrians and cyclists from vehicles on Southwest Lewis Clark Way.
  • Pedestrians and cyclists can use the path to travel both in and out of the park on Southwest Lewis Clark Way.
  • Cyclists are required to walk and not ride bicycles on the paths.

Trails

  • Madison Trail: The trail will be closed.

About the Washington Park Reservoir Improvement Project

The Portland Water Bureau’s Washington Park Reservoir Improvement Project will seismically strengthen key water infrastructure on Portland’s west side and help ensure a healthy, resilient, and secure water system. When complete and online, the new reservoir will supply water to Portland’s west side and serve more than 360,000 people, including all downtown businesses and residents, industrial customers, 20 schools, three hospital complexes, more than 60 parks, and some of Portland’s world class attractions. It will also provide fire suppression.

For more information, visit www.portlandoregon.gov/water/wpreservoirs.

May 16, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. One Cryptosporidium oocyst was detected in the 50-liters sampled on Sunday, May 12. Prior to this detection, Cryptosporidium was last detected from the Bull Run Watershed intake on April 29, when one oocyst was detected from the 50-liters sampled.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the

City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.