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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Jan. 17, 2020: Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates, and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • one representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge
  • one representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge
  • one member of the Portland Utility Board

Meeting Information

Portland Water Bureau Interstate Facility - Kelly Butte Room

664 N Tillamook St.
Portland OR 97227

Date: Friday, January 17, 2020
Time: 9:30 a.m. to 11:00 a.m.
Agenda below.

For More Information

Review the City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02).

Questions? Contact us at (503) 865-2755 or PWBCustomerService@portlandoregon.gov

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.

Agenda

1.  Welcome

Read preamble for ARC.

2.  Public Comments

Members of the public are invited to introduce themselves and to state their interest in attending the meeting. Anyone who wishes to speak about matters pertaining to the ARC will have the floor for two minutes.

3.  New Business

The Administrative Review Committee will hear three customer appeals about water, sewer and/or stormwater billing.

Broken stuff? Fix it at a Fix-it Fair!

If you’re not someone who is great at fixing things, there’s always YouTube. Even better, there’s Fix-it Fair!

These free events are designed to help you create a safe, healthy home while saving money and connecting to community resources. And, as the name implies, you can learn to fix things.

TWO FREE WATER WORKSHOPS:

  • Home Plumbing and Water Quality: Learn how to protect your family and receive a FREE lead-in-water test kit to find out if your home plumbing is adding lead to your drinking water. We’ll walk through basic home plumbing troubleshooting and everyone goes home with a free water bottle and guide to water quality and pressure.
  • Saving Water Makes Cents! Get tips for easy toilet repairs, like replacing your flapper valve or adjusting your float, and walk through how to check for water leaks using your water meter. We’ll go over a typical bill and highlight easy ways to save money. Free water bottles will be available while supplies last.

FREE STUFF: Stop by our table to

  • order a free lead test kit
  • pick up free water and money-saving devices* (showerheads, aerators, etc.)
  • learn how to get help paying your water bill
  • You’ll also find other interesting workshops, ongoing exhibits, and great giveaways  

FREE FIX: Bring one item to be fixed by a Repair PDX volunteer, while learning how to do it yourself. You can bring a small countertop appliance, such as a toaster, or an article of clothing.

FREE CHILDCARE: There’s no need to register – just show up!

FREE LUNCH: A healthy sack lunch is provided!

Fix-It Fair at Ockley Green Middle School

6031 N Montana Ave, Portland, OR 97217

Saturday, January 25

9:30 a.m. to 2:30 p.m.

Fix-It Fair at Floyd Light Middle School

10800 SE Washington St, Portland, OR 97216          

Saturday, February 29

9:30 a.m. to 2:30 p.m.

*Portland Water Bureau customers may order free water conservation devices at any time:

portlandoregon.gov/water/conservationkits

conserve@portlandoregon.gov 

506-823-4527

Jan. 10, 2020: Cryptosporidium Monitoring Update

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Jan. 5 and Wednesday, Jan. 8, one Cryptosporidium oocyst was detected in the sample collected on Jan. 6. Cryptosporidium was not detected in the samples collected on Jan. 5, Jan. 7 or Jan. 8. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Dec. 16, 2019.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary. Customers with questions regarding water quality can call the Water Quality Line at 503-823-7525.

Jan. 17, 2020: Cryptosporidium Monitoring Update

Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Jan. 12 and Wednesday, Jan. 15, one Cryptosporidium oocyst was detected in the sample collected on Jan. 12. Cryptosporidium was not detected in the samples collected on Jan. 13, Jan. 14 or Jan. 15. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan 6, 2020.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary. Customers with questions regarding water quality can call the Water Quality Line at 503-823-7525.

TRAFFIC ADVISORY: 1/17/19 Water Main Repair Narrows Eastbound Lane of SE Holgate Blvd. between 92nd and 97th

The Portland Water Bureau is repairing an aging water main (pipe) underneath the bridge deck on SE Holgate Blvd. and the I-205 freeway. To access the water main, crews will narrow the eastbound lane through the summer of 2020.

  • Vehicle lanes: East and westbound lanes on Holgate will remain open, but the eastbound lane will be narrowed.
  • Park & Ride and MAX: Access to the Holgate Park & Ride and MAX Stop will remain open.
  • I-205 Multiuse path: The path, including the crossing at Holgate will remain open.
  • Bus: The TriMet bus stop on the south side of Holgate at the Holgate MAX Station (Stop ID 13218) will be temporarily relocated 200 feet to the west.
  • Bike: The eastbound bike path on Holgate will be closed. Bicycles should detour onto the sidewalk.
  • Sidewalk: Sidewalks will remain open.

No homes or businesses will be out of service while the main is repaired.

The traveling public is reminded to stay alert and use caution as traffic may suddenly slow or stop. To avoid traffic delays, motorists are encouraged to use alternate routes around the work site.

For more information about this project, visit portlandoregon.gov/water/holgate205.