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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Mar. 10, 2020: Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • One representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge.
  • One representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge.
  • One member of the Portland Utility Board.

Meeting Information

Portland Building 2nd floor–Room 213, 1120 SW Fifth Ave., Portland, OR 97204

Tues. March 10, 2020, 9:30 a.m. to 11:00 a.m. 

For more information

City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02)

Questions? Contact us at (503) 865-2755 or PWBCustomerService@portlandoregon.gov.

Administrative Review Committee Summaries

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.

Feb. 28, 2020: Cryptosporidium Monitoring Update

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Feb. 23 and Wednesday, Feb. 26, two Cryptosporidium oocysts were detected in a 50-liter sample collected on Feb. 23. One Cryptosporidium oocyst was detected in a 50-liter sample collected on Feb. 24. Cryptosporidium was not detected in the sample collected on Feb. 25 or Feb. 26. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Feb. 16, 2020.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs. 

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

Director's Statement on Auditor's Report

In response to the Portland City Auditor’s report released Feb. 27, 2020, Portland Water Bureau Director Mike Stuhr shares the following statement:

“We appreciate the critical work that the Auditor’s Office does each day to support transparency and accountability. Our joint investigation with the Bureau of Human Resources did not reach the same conclusions as outlined in the auditor’s report. However, we continue to work with the Auditor’s Office to identify opportunities for improvement.”

The Water Bureau has:

  • Completed a joint investigation with Human Resources, as recommended;

  • Secured a new contract through the City’s established competitive procurement process for meter equipment;

  • Formally signed conflict of interest disclosure forms;

  • Restructured work group reporting and purchasing approval to avoid even an appearance of a conflict of interest;

  • Participated in procurement training.

 

Media questions: Public Information Officer, 503-823-8064

Broken stuff? Fix it at the Fix-it Fair!

If you’re not someone who is great at fixing things, there’s always YouTube. Even better, there’s Fix-it Fair!

These free events are designed to help you create a safe, healthy home while saving money and connecting to community resources. And, as the name implies, you can learn to fix things.

TWO FREE WATER WORKSHOPS:

  • Home Plumbing and Water Quality: Learn how to protect your family and receive a FREE lead-in-water test kit to find out if your home plumbing is adding lead to your drinking water. We’ll walk through basic home plumbing troubleshooting and everyone goes home with a free water bottle and guide to water quality and pressure.
  • Saving Water Makes Cents! Get tips for easy toilet repairs, like replacing your flapper valve or adjusting your float, and walk through how to check for water leaks using your water meter. We’ll go over a typical bill and highlight easy ways to save money. Free water bottles will be available while supplies last.

FREE STUFF: Stop by our table to

  • order a free lead test kit
  • pick up free water and money-saving devices* (showerheads, aerators, etc.)
  • learn how to get help paying your water bill
  • You’ll also find other interesting workshops, ongoing exhibits, and great giveaways  

FREE FIX: Bring one item to be fixed by a Repair PDX volunteer, while learning how to do it yourself. You can bring a small countertop appliance, such as a toaster, or an article of clothing.

FREE CHILDCARE: There’s no need to register – just show up!

FREE LUNCH: A healthy sack lunch is provided!

Fix-It Fair at Floyd Light Middle School

10800 SE Washington St, Portland, OR 97216          

Saturday, February 29

9:30 a.m. to 2:30 p.m.

*Portland Water Bureau customers may order free water conservation devices at any time:

portlandoregon.gov/water/conservationkits

conserve@portlandoregon.gov 

506-823-4527

Feb. 21, 2020: Cryptosporidium Monitoring Update

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Feb. 16 and Wednesday, Feb. 19, one Cryptosporidium oocyst was detected in a 50-liter sample collected on Feb. 16. Cryptosporidium was not detected in the sample collected on Feb. 17, 18, or 19. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Feb. 12, 2020.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider. 

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.