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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Water Bureau Offices Closed for Presidents Day Holiday on Monday, Feb. 17

In observance of the Presidents Day holiday, Portland Water Bureau offices will be closed on Monday, Feb. 17.

On Sunday, Feb.16 customers will be unable to access our view/pay bill website and our automated phone payment line between 2:00 a.m. to 5:00 a.m. due to scheduled maintenance. We apologize for any inconvenience this causes.

Offices will reopen on Tuesday, Feb. 18, 2019 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk-In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop box: Payments can be deposited at a drop box at the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-In Office.

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Feb. 14, 2020: Cryptosporidium Monitoring Update

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Feb. 9 and Wednesday, Feb. 12, two Cryptosporidium oocysts were detected in each 50-liter sample collected on Feb. 11 and Feb. 12. Cryptosporidium was not detected in the sample collected on Feb. 9 or Feb. 10. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Feb. 5, 2020.

The Bull Run Watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary. 

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

 

Feb. 7, 2020: Cryptosporidium Monitoring Update

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Feb. 2 and Wednesday, Feb. 5, two Cryptosporidium oocysts were detected in the sample collected on Feb. 2 and one oocyst was detected in each of the samples collected on Feb. 4 and 5. Cryptosporidium was not detected in the sample collected on Feb. 3. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan. 29, 2020.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

Reflecting A Commitment to Stewardship in Managing Public Resources, Water Bureau to sell select properties not in use

Six properties that were previously acquired and not in use by the Portland Water Bureau are expected to go on sale this spring, pending Portland City Council approval.

The sale of these properties will follow the City of Portland Surplus Property policy, putting in motion a thorough process that guides surplus property disposal notifications. The process was improved several years ago to focus on providing greater opportunities for community involvement, increased transparency for both the buyers and sellers of the property, and an increased level of public communication and notification so that interested buyers have opportunities to participate.

“This policy works well for all Portlanders and reflects our commitment to managing public resources wisely. It shows how we’re working with both the community and our partner bureaus to further the values of good government while finding opportunities for efficiency,” said Property Acquisition and Services Manager, Tom Klutz.

The six properties, all of which were recently declared surplus, will be voted on by Portland City Council Feb 5, 2020, and will continue through the public process. All of the bureau’s surplus properties are detailed on the Portland Water Bureau’s Surplus Property website as well as the OMF website. Each property has a dedicated page that includes photos, site details, reason for disposal, square footage, zoning, conditions of sale, and information on the surplus property’s stage of disposal.

As a matter of process, surplus land is first offered to other bureaus and government entities to determine if there is a public need for it with our government partners. If through that process, there is not a need for the property, the next step seeks public comment and notifies neighbors, neighborhood associations and others that the land may be sold. Once completed, the next step is to post a sign on each property to provide a 60-day notice to the public of the Portland Water Bureau’s intent to sell the property. Finally, the policy calls for presenting the property to City Council for approval to sell, along with any public comments they may have received.

Please direct inquiries about surplus properties to Property Acquisition and Services Manager, Tom Klutz at 503-823-7503 or by e-mail.

Jan. 31, 2020: Cryptosporidium Monitoring Update

Detections from routine monitoring in the Bull Run. Customers do not need to take any additional precautions at this time.

Since 2017, the Portland Water Bureau has detected low levels of Cryptosporidium from routine monitoring. Monitoring results were received from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, Jan. 26 and Wednesday, Jan. 29, one Cryptosporidium oocyst was detected in the samples collected on Jan. 28 and Jan. 29. Cryptosporidium was not detected in the samples collected on Jan. 26 or Jan. 27. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Jan. 22, 2020.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency (EPA) has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Domestic Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.