Skip to Main Content View Text-Only

The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Subscribe to RSS feed

Most Recent

View Less


Sept. 10, 2019: Administrative Review Committee Meeting

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts.

The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

Meeting Information

Columbia Square
Bureau of Human Resources Meeting Room 503, 5th floor
111 SW Columbia St.
Portland OR 97201

Date: Tuesday, Sept. 10, 2019
Time: 9:30 a.m. to 11 a.m.
Agenda: Click here

Past meeting summaries are available here.

For More Information

Review the City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02).

Questions? Contact us at (503) 865-2755 or PWBCustomerService@portlandoregon.gov

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.

Come Out for an Aquifer Adventure on Saturday, Sept. 14!

Big and little pirates alike are welcome to join us for a family festival all about groundwater! Play fun games and go on a scavenger hunt in search of hidden treasure—not gold, but groundwater, a precious resource that flows beneath your feet!

Enjoy hands-on activities for all ages including a treasure hunt, face painting, and the chance to build aquifers out of ice cream and cookies! Participants can also enjoy the wooded trail along the Columbia Slough before joining a canoeing tour of the Slough. There will even be free children’s t-shirts available while supplies last.

Come dressed in yer finest pirate togs, or else the Cap’n might make ye walk the plank!

Activities include:

  • A treasure hunt
  • Canoe rides
  • Face painting
  • Hands-on science activities
  • Ice cream aquifers
  • And much more!

About this Event

This annual event focuses on groundwater protection and water conservation, including tips and tools for use at home. Groundwater from the Columbia South Shore Well Field serves as a secondary drinking water supply for Portland and the metro region. This important resource also makes Portland’s water system resilient in the face of drought and climate uncertainty, helping to keep Portland’s gardens growing and businesses bustling through our long, dry summer seasons.

Aquifer Adventure is held each year at the Portland Water Bureau canoe launch at NE 166th and Airport Way in Portland. All activities at the event are free with the exception of food items for purchase.

Pirate dress, pirate lingo, and pirate swagger are highly encouraged.

Date: Saturday, September 14th, 2019
Time: 12:00 p.m. to 4:00 p.m.
Cost: Free! No registration is required.
Location: Adjacent to the Portland Water Bureau Groundwater Pump Station - NE 166th at Airport Way, Portland, OR 97230 (follow signs for parking)

Additional Information: Available at https://www.columbiaslough.org/events/event/133.

Water Bureau Offices Closed for Labor Day on Monday, Sept. 2

Portland Water Bureau logoIn observance of the Labor Day holiday, Portland Water Bureau offices will be closed on Monday, Sept. 2.

Offices will reopen on Tuesday, Sept. 3, 2019 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Portland Water Bureau Returns to 100 Percent Bull Run Water

The Portland Water Bureau returned to 100 percent Bull Run water today, Aug. 27. Since July 10, the Portland Water Bureau has been supplementing the Bull Run supply with groundwater from the Columbia South Shore Well Field. Proactive supply management along with a mild summer have allowed a return to the Bull Run reservoirs as the sole water supply source. Both the Bull Run and Columbia South Shore Well Field are high quality water sources that meet or surpass all federal and state drinking water regulations.

Through careful planning and investment, Portland has developed two excellent water sources that ensured the City could meet all of its customers’ needs through this long, warm and dry summer. Together, the Bull Run watershed and the Columbia South Shore Well Field constitute a resilient drinking water supply.

It may take up to two weeks, depending on location, for 100 percent Bull Run water to move through the distribution system and reach customers.

To learn more about the Columbia South Shore Well Field, visit portlandoregon.gov/water/groundwater. Customers with water quality questions are encouraged to contact the Water Line at 503-823-7525.