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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


How to Spot a Utility Scam This Holiday Season (And All Year Round)

How to spot utility scamsGuests are coming soon for the holidays, and you’re busy cleaning, cooking, and decorating. So what do you do when you get a call saying that your water will be shut off in the next two hours?

Don’t take the bait.

Here’s a few ways you can protect yourself and your wallet this holiday season.

5 Tips for Avoiding Scams

Not sure if a scammer is targeting you and your money? Look and listen for the key words and other topics below. Then follow the tips for stopping scammers in their tracks.

Don’t want to pay your bill online or in person?

Here’s what you should do: Hang up and call the Water Bureau at 503-823-7770.

The holidays are a busy time, and some scammers may try to take advantage of the hectic holidays by calling or showing up at your door, threatening utility service shut-off or fines and penalties.

  • Pre-paid debit cards: The Water Bureau will never ask that you make a payment by using a pre-paid debit card. Sometimes scammers may ask for a “GreenDot card”. We accept payment by check, money order, debit or credit card, or in-person cash at our offices at 111 SW Columbia St. Want to make sure you never miss a payment? Sign up for AutoPay and never worry about late fees or missed payments.
  • “Payment is required immediately.” If you feel pressured for immediate payment, hang up the phone and call our Customer Service Center at 503-823-7770.
  • No ID? No way. We’ll never ask to enter your home. Remember: Our service ends at the water meter, usually located at your curb. Unless you have a scheduled appointment with a Water Bureau representative, we’ll never ask to enter your home. And we always carry City-issued identification.
  • Email from the Water Bureau? If you receive an email that claims to be from the Water Bureau, look at the sender’s email address. Invoice notices will come from City of Portland, Oregon with the email address invoicecloud.com. (Invoice Cloud is the bureau’s bill pay and paperless billing provider.) Emails directly from a city employee will come from portlandoregon.gov. Questions? Get in touch!
  • Water line insurance offers. Have you been contacted about an offer to purchase water line insurance? While this type of insurance may not be a scam, the Water Bureau is a public utility and does not contract or affiliate with any insurance providers.

Suspect a scam? Report it.

If you think you’ve spotted a water related scam, please let us know by calling us at 503-823-7770 or email PWBCustomerService@portlandoregon.gov. When you let us know about potential scams, we warn others to make sure the scam is stopped.

You can also report suspected scams to the Federal Trade Commission to alert federal authorities.

Join Our Team: Current Opportunities at the Water Bureau

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Civil Engineer Full Time $45.49–$55.28 Hourly Mon.1/21/2019 11:59 PM Pacific Apply here!
Water Loss Control Analyst Full Time $6,174–$8,242 Monthly Fri. 2/7/2018 11:59 PM Pacific Apply here!
Water Meter Technician I Full Time $25.03–$26.92 Hourly Mon.11/26/2018 11:59 PM Pacific Apply here!
Water Systems Operator I Full Time $26.29–$28.90 Hourly Mon.11/19/2018 11:59 PM Pacific  Apply here!
Water Quality Inspector I Full Time $27.85–$35.99 Hourly Tues.11/20/2018 11:59 PM Pacific  Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

3 Reasons Why Your Students Will Love (and Learn from) the Water Bureau’s School Assembly Program

Portland-area teachers: Are you looking for a creative way to bring science and fun into your students’ curriculum?

Water The Musical

Well, look no further! The Water Bureau offers three, FREE, and creative school assembly programs designed to capture the attention of even your most energetic student. Our assembly programs are an easy way to compliment your STEM curriculum with a high-quality learning. Here’s three reasons your students (and fellow teachers) will love (and learn from) our assembly programs.

Puppet Power!

TEACH magazine says, “When puppets talk, children listen.” Professor Drop and the Droplets brings the excitement of exploration and adventure directly to a room full of captivated children. Using interactive science instruction mixed with a generous helping of fun, music, and humor, this 25-minute show opens eyes and engages young minds.

Science by Story

A mechanical engineer turned storyteller/dancer/musician/kid-at-heart, Rick Huddle combines catchy tunes, zany facial expressions, and good old-fashioned silliness to get kids excited to learn about Portland’s unique water system and how to use a precious resource wisely.

Adventure with Rick in Where Did the Water Go to find out where water goes on its day-to-day journeys.

Drama, drama, drama!

And Water – The Musical brings lots of it. This two-person musical puts its soundtrack to work, expertly weaving together “stuck-in-your-head” musical numbers with a sprinkling of pop culture references (think Stranger Things and Hamilton). Your students will love this 30-minute set of non-stop movement, music, and information education about Portland’s drinking water.

Sign Up for a Free School Assembly from the Portland Water Bureau

Our FREE, limited-term school assembly programs won’t be available forever.

Programs are open to all elementary schools within the Portland Water Bureau service area. Not sure if your school can apply? Give us a call at 503-823-7003 or use the widget to the right.

Sign Up for School Assembly Program

Portland Water Bureau and Mt. Hood National Forest Bull Run Working Group Meeting

You are invited to attend the Portland Water Bureau and Mt. Hood National Forest Bull Run working group meeting on Thursday, Nov 8. An agenda is available here.

The Portland Water Bureau and Mt. Hood National Forest meet twice per year to coordinate the management of the Bull Run watershed, Portland’s primary drinking water source.

The purpose of these meetings is to review work plans, budgets, and staff assignments and communicate accomplishments and issues addressed during the course of management activities. An annual report is presented at the spring meetings.

For more information about the 20-year stewardship agreement between the Portland Water Bureau and the Mt. Hood National Forest, visit the Protection and Stewardship page or visit www.fs.fed.us/r6/mthood.

What: Portland Water Bureau and Mt. Hood National Forest Bull Run working group meeting
When: Thursday, Nov.8 from 2 p.m. to 4 p.m.
Where: Mt Hood National Forest Service Headquarters Office, 16400 Champion Way, Sandy, OR

Join Our Team: Water Systems Operator I

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunity at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Water Systems Operator I Full Time $26.29–$28.90 Hourly Mon.11/12/2018 11:59 PM Pacific Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.