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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Get a Head Start on the 2018 Holiday Season at the Nov. 17 Fix It Fair

Looking for ways to save money this holiday season? Need to fix that busted kitchen appliance or leaky toilet?

Join us for a free workshop at tomorrow's Fix It Fair at Madison High School!

A Fix-It Fair is a free event with exhibits and workshops that cover topics including water and energy savings, food and nutrition, recycling, home weatherization, gardening and growing food, yard care and composting, and transportation.

Water Bureau staff will be hosting two free workshops at tomorrow's Fix It Fair that will help you save money and water and protect your family from possible exposure to lead in water.

Get a head start on the 2018 holiday season with this interactive community event!

Saving Water Makes Cents

Learn to save water and money at home. Manage your water and sewer costs while being a good steward of our water supply.

Water Quality & Home Plumbing Maintenance

Water-related lead exposure in Portland is linked to building plumbing and fixtures. Learn how to protect your family, and receive a FREE lead-in-water test kit to find out if your home plumbing is releasing lead. Get tips for maintaining your hot water heater, troubleshooting low water pressure, and other important drinking water quality issues.

For more information about Fix-It Fairs, call 503-823-4309 or visit www.portlandoregon.gov/bps/fif.

Date: Saturday, Nov. 17
Time: 9:30am to 2:30pm
Location: Madison High School, 2735 NE 82nd Ave., Portland, OR 97220

Nov. 15, 2018: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. One Cryptosporidium oocyst was detected from 50-liters collected on Sunday, Nov. 11, 2018. Prior to this detection, Cryptosporidium was last detected from the Bull Run Watershed intake on Oct. 11, 2018, when one oocyst was detected in a 10-liter sample.

The bureau is serving 100 percent Bull Run water as its source of drinking water. The Portland Water Bureau does not currently treat the Bull Run for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by 2027 under a compliance schedule with the Oregon Health Authority. In the meantime, the Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

Additional Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525.

How to Spot a Utility Scam This Holiday Season (And All Year Round)

How to spot utility scamsGuests are coming soon for the holidays, and you’re busy cleaning, cooking, and decorating. So what do you do when you get a call saying that your water will be shut off in the next two hours?

Don’t take the bait.

Here’s a few ways you can protect yourself and your wallet this holiday season.

5 Tips for Avoiding Scams

Not sure if a scammer is targeting you and your money? Look and listen for the key words and other topics below. Then follow the tips for stopping scammers in their tracks.

Don’t want to pay your bill online or in person?

Here’s what you should do: Hang up and call the Water Bureau at 503-823-7770.

The holidays are a busy time, and some scammers may try to take advantage of the hectic holidays by calling or showing up at your door, threatening utility service shut-off or fines and penalties.

  • Pre-paid debit cards: The Water Bureau will never ask that you make a payment by using a pre-paid debit card. Sometimes scammers may ask for a “GreenDot card”. We accept payment by check, money order, debit or credit card, or in-person cash at our offices at 664 N. Tillamook St. Want to make sure you never miss a payment? Sign up for AutoPay and never worry about late fees or missed payments.
  • “Payment is required immediately.” If you feel pressured for immediate payment, hang up the phone and call our Customer Service Center at 503-823-7770.
  • No ID? No way. We’ll never ask to enter your home. Remember: Our service ends at the water meter, usually located at your curb. Unless you have a scheduled appointment with a Water Bureau representative, we’ll never ask to enter your home. And we always carry City-issued identification.
  • Email from the Water Bureau? If you receive an email that claims to be from the Water Bureau, look at the sender’s email address. Invoice notices will come from City of Portland, Oregon with the email address invoicecloud.com. (Invoice Cloud is the bureau’s bill pay and paperless billing provider.) Emails directly from a city employee will come from portlandoregon.gov. Questions? Get in touch!
  • Water line insurance offers. Have you been contacted about an offer to purchase water line insurance? While this type of insurance may not be a scam, the Water Bureau is a public utility and does not contract or affiliate with any insurance providers.

Suspect a scam? Report it.

If you think you’ve spotted a water related scam, please let us know by calling us at 503-823-7770 or email PWBCustomerService@portlandoregon.gov. When you let us know about potential scams, we warn others to make sure the scam is stopped.

You can also report suspected scams to the Federal Trade Commission to alert federal authorities.

Join Our Team: Current Opportunities at the Water Bureau

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Civil Engineer Full Time $45.49–$55.28 Hourly Mon.1/21/2019 11:59 PM Pacific Apply here!
Water Loss Control Analyst Full Time $6,174–$8,242 Monthly Fri. 2/7/2018 11:59 PM Pacific Apply here!
Water Meter Technician I Full Time $25.03–$26.92 Hourly Mon.11/26/2018 11:59 PM Pacific Apply here!
Water Systems Operator I Full Time $26.29–$28.90 Hourly Mon.11/19/2018 11:59 PM Pacific  Apply here!
Water Quality Inspector I Full Time $27.85–$35.99 Hourly Tues.11/20/2018 11:59 PM Pacific  Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

3 Reasons Why Your Students Will Love (and Learn from) the Water Bureau’s School Assembly Program

Portland-area teachers: Are you looking for a creative way to bring science and fun into your students’ curriculum?

Water The Musical

Well, look no further! The Water Bureau offers three, FREE, and creative school assembly programs designed to capture the attention of even your most energetic student. Our assembly programs are an easy way to compliment your STEM curriculum with a high-quality learning. Here’s three reasons your students (and fellow teachers) will love (and learn from) our assembly programs.

Puppet Power!

TEACH magazine says, “When puppets talk, children listen.” Professor Drop and the Droplets brings the excitement of exploration and adventure directly to a room full of captivated children. Using interactive science instruction mixed with a generous helping of fun, music, and humor, this 25-minute show opens eyes and engages young minds.

Science by Story

A mechanical engineer turned storyteller/dancer/musician/kid-at-heart, Rick Huddle combines catchy tunes, zany facial expressions, and good old-fashioned silliness to get kids excited to learn about Portland’s unique water system and how to use a precious resource wisely.

Adventure with Rick in Where Did the Water Go to find out where water goes on its day-to-day journeys.

Drama, drama, drama!

And Water – The Musical brings lots of it. This two-person musical puts its soundtrack to work, expertly weaving together “stuck-in-your-head” musical numbers with a sprinkling of pop culture references (think Stranger Things and Hamilton). Your students will love this 30-minute set of non-stop movement, music, and information education about Portland’s drinking water.

Sign Up for a Free School Assembly from the Portland Water Bureau

Our FREE, limited-term school assembly programs won’t be available forever.

Programs are open to all elementary schools within the Portland Water Bureau service area. Not sure if your school can apply? Give us a call at 503-823-7003 or use the widget to the right.

Sign Up for School Assembly Program