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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Join Our Team: Career Opportunities at the Portland Water Bureau

Portland Water Bureau logoIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Employment Type   Salary   Closing Date/Time Join Our Team 
CAD Technician II Full Time $28.49–$36.35 Hourly Fri. 5/17/2019 11:59 PM Pacific Apply here
Right of Way Agent II Full Time $28.49–$36.35 Hourly Fri. 5/10/2019 11:59 PM Pacific Apply here
Utility Worker I Full Time $23.02 Hourly Sun. 4/28/2019 11:59 PM Pacific Apply here

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

April 19, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, April 14 and Wednesday, April 17, three Cryptosporidium oocysts were detected. Two oocysts were detected in a sample collected on Sunday, April 14 and one oocyst was detected in a sample collected on Monday, April 15. Cryptosporidium was last detected from the Bull Run Watershed intake on April 10, when two oocysts were detected from the 50-liters sampled.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525. 

Pilot project shows water savings and provides important information for vulnerable customers

More than 15% of Portlanders are experiencing poverty. For people with low incomes, utility bills can be a major challenge. The City of Portland offers help managing the costs of the sewer, stormwater, and water bill, including a bill discount program, payment arrangements, monthly billing, and water efficiency programs to help check for customer leaks and use water wisely.

For more than 25 years, the Portland Water Bureau has offered water efficiency programs, including rebates, water-saving devices, school programs, and water assessments for businesses. This program has focused on working closely with low-income customers.

A screenshot of the WaterSmart Home Water Report

The WaterSmart Project

In 2015, the Water Bureau launched a pilot study to evaluate the impact of providing detailed water use information to customers enrolled in the City’s bill discount program. The Water Bureau adopted a tool called WaterSmart, which creates custom home water reports and an online portal for individual customer accounts. The customized reports include water efficiency tips and a look at how the customer’s water use compares to the water use of similar households.

Studying Savings and Satisfaction

The Water Bureau wanted to measure how WaterSmart would affect water savings and customer satisfaction, so for the pilot a Randomized Control Trial was done to evaluate how well the tool worked. For the Randomized Control Trial, half of the bill discount program customers were picked at random to receive quarterly home water reports. The other half of bill discount customers did not receive WaterSmart reports or access to online tools. This allowed the Water Bureau to study water savings and customer satisfaction changes between the groups.

Collectively, customers in Portland’s WaterSmart program saved two million gallons of water over the course of the two-year pilot. Seventy-one percent of customers reported that the tips helped them be more water efficient. More information on the findings from the study can be found in the final program report.

Collectively, customers in the WaterSmart program saved two million gallons of water over the course of the pilot compared to those not participating.

Extending Access

Based on the success of the pilot, the Water Bureau extended WaterSmart access to all customers enrolled in the bill discount program. These customers can use WaterSmart to sign up for email or text leak notices, view their water use over time, and get customized information about how to use less water.

If you have questions about the program, call or email the Water Bureau’s water efficiency team at 503-823-4527 or conserve@portlandoregon.gov.

April 12, 2019: Cryptosporidium Monitoring Update

The Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. In the 50-liters sampled daily, between Sunday, April 7 and Wednesday, April 10, three Cryptosporidium oocysts were detected.  One oocyst was detected in a sample collected on Tuesday, April 9 and two oocysts were detected in a sample collected on Wednesday, April 10. Cryptosporidium was last detected from the Bull Run Watershed intake on April 3, when one oocyst was detected from the 50-liters sampled.

The Bull Run watershed is Portland’s primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under drinking water regulations. Portland is working to install filtration by September 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

More Information

The public and the media are encouraged to view all sampling results posted to the City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Customers with questions regarding water quality can call the Water Line at 503-823-7525. 

Bull Run Working Group Meeting Scheduled for Monday, April 22, 2019

Bull Run Lake

The public is invited to attend the Portland Water Bureau and Mt. Hood National Forest Bull Run working group meeting on Monday, April 22, 2019. Details are below.

Date: April 22, 2019
Time: 10:00 a.m.–12:00 p.m.
Location: 400 SW 6th Ave., Bull Run Room, Portland, OR
AgendaAccess the agenda here

About the Working Group Meetings

Under the terms of a 20-year agreement between the Portland Water Bureau and Mt. Hood National Forest, staff engaged in the management of the Bull Run Watershed, Portland’s primary drinking water source, will meet semi-annually each year. The purpose of these meetings is to review work plans, budgets and staff assignments; and communicate accomplishments and issues addressed during the course of management activities. An annual report is presented at the spring meetings.

More Information

For more information about the 20-year stewardship agreement between the Portland Water Bureau and the Mt. Hood National Forest, please visit the Bull Run Watershed Protection and Stewardship page or http://www.fs.fed.us/r6/mthood.