What’s important to you and what concerns you when it comes to our water supply?Read More…
Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Stop by one of these upcoming events to order a free lead test kit, pick up a faucet aerator, and learn about our Financial Assistance program.
This fall and winter, discover how you can reduce water use at home and get answers to your water-related questions at a FREE event near you!
Stop by one of these upcoming events and look for us at the Water Bureau table. Order a free lead test kit, pick up a faucet aerator, and find out how you or someone you know may qualify for our Financial Assistance program.
Saturday, Oct. 26; Emanuel Hospital Atrium, 2801 N Gantenbein Ave., Portland
Discover first-time homebuying resources and visit with homebuying experts and City agencies. Attend free workshops to help you navigate the homeownership process. We’ll be on hand to help you connect with financial assistance for sewer, stormwater, and water bills and other important information for first-time homebuyers. Learn more on AAAH.org.
Saturday, Nov. 23; Parkrose High School, 12003 NE Shaver St., Portland
Saturday, Jan. 25; Ockley Green Middle School, 6031 N Montana Ave., Portland
Saturday, Feb. 29; Floyd Light Middle School, 10800 SE Washington St., Portland
A Fix-It Fair is a free event with exhibits and workshops that cover topics including water and energy savings, food and nutrition, recycling, home weatherization, gardening and growing food, yard care and composting, and transportation. Learn more about what’s available at Fix-It Fair events.
We will be on hand with home water quality testing information, water-saving give aways, and more! Plus, we’ll be hosting three public workshops:
Learn where Portland gets its water and how you can save water and money at home. Find tips for managing your water and sewer costs while being a good steward of our water supply. Get free water conservation devices, including a showerhead.
Learn how to protect your family from lead in your home’s water and receive a free test kit. Get tips for maintaining your water heater, troubleshooting low water pressure, and addressing other important drinking water quality issues.
Obtén información acerca de dónde Portland obtiene su agua y cómo puedes ahorrar agua y dinero en tu hogar. Encuentra consejos para manejar tus costos de agua y alcantarillado mientras administras tu suministro de agua apropiadamente. ¡Los participantes obtendrán dispositivos de conservación de agua, incluyendo un cabezal de ducha!
You can keep up with our event schedule on Facebook.
Climate expert Kavita Heyn recently spoke with Matt Zaffino, meteorologist at KGW, about what we're doing to better understand what a warmer climate means for Portland's drinking water system.
Part of our planning and preparedness work includes tracking climate data and exploring how a changing climate can affect our water supply.
Climate expert Kavita Heyn recently spoke with Matt Zaffino, meteorologist at KGW, about what we're doing to better understand what a warmer climate means for Portland's drinking water system. Several of our staff are engaged in climate work.
Climate change is a strategic risk identified in our 5-year Strategic Plan. A key focus over the next few years is to integrate climate change planning and awareness into multiple utility functions and operations.
Learn more about what we're doing to understand and plan for a changing climate.
Portland’s water mains (pipes) that cross the Willamette River are more than 50 years old and will probably not survive a major earthquake. The Willamette River Crossing Project, which will build an earthquake-resilient water main deep under the Willamette River, is part of the Water Bureau’s commitment to preparedness. This new water pipe will help ensure that we can deliver safe and abundant water to the west side, even after an earthquake.
In May 2019, we gave a design-build team lead by J.W. Fowler Company notice to proceed. We chose this team because of their innovative proposal to combine two modern construction methods—Horizontal Directional Drilling and Microtunneling—to bury pipe deep in bedrock, where it will be more protected from earthquake risks and have less impact on businesses, the public, and the environment.
Now that we have our team together, we will start sending more frequent updates as we engage with the public during the design phase. We look forward to keeping you informed about this important project.
The Willamette River Crossing Project is currently in the design and exploration phase. This phase includes locating underground utilities and conducting a geotechnical probe, which will provide important information about the soil deep underground and help us confirm the best path across the river.
For more details about each phase, visit the project website at portlandoregon.gov/water/wrx.
Parking lot and stairway closure: The parking lot and stairway at SW Naito Pkwy between Harrison and Market streets will now be closed to the public for the duration of the project. Use the ADA accessible ramp on the south end of the parking lot as a detour for the stairway.
Activity along SW Naito Pkwy and Harbor Dr between Harrison St and Market St: In October, crews will start digging to allow for an exploratory drill to be placed on the site. This excavation will be fairly deep (20-30 feet) and visible from Harbor Avenue. Crews will then install a temporary wall around the excavation to allow for safe drilling within the area. Temporary lane closures may be in effect on SW Harbor Dr.
Site exploration and field work: In September and October, crews will begin conducting site exploration and field work on the east and west sides of the river.
Site Exploration Locations
Field Work Locations
What to Expect
Work hours are generally between 7 a.m. to 4 p.m., Monday through Friday. Work schedules are subject to change due to contractor availability and weather.
Help us share these important updates with your neighbors.
Anyone with an email address can sign-up for email updates here.
Our View/Pay Bill website and automated phone payment line will be inaccessible on the following dates and times due to scheduled maintenance.
We apologize for any inconvenience this causes.
The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts.
The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.
The Administrative Review Committee is made up of:
Bureau of Human Resources Meeting Room 503, 5th floor
111 SW Columbia St.
Portland OR 97201
Date: Tuesday, Sept. 10, 2019
Time: 9:30 a.m. to 11 a.m.
Agenda: Click here
Past meeting summaries are available here.
Questions? Contact us at (503) 865-2755 or PWBCustomerService@portlandoregon.gov.
The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.