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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Be Our Eyes and Ears by Reporting Road Hazards

By Jaymee Cuti

The Portland Water Bureau wants to encourage cyclists and all commuters to be aware of hazardous conditions along their preferred route. 

Cyclists, along with motorists and pedestrians, can all help the Water Bureau and other City bureaus address any hazards they may see by contacting the appropriate City bureau to report it.

If you have an iPhone or Android, you are encouraged to download and utilize the “City of Portland PDX Reporter” application to notify the City of Portland of problems or issues with publicly maintained infrastructure. To learn more, click here.

  • Leaking Hydrant: A leaking hydrant can cause a cyclist or pedestrian to take a fall. To report a hydrant hazard, please contact the Portland Water Bureau at 503-823-4874 and report the location.
  • Water Main Break: A broken water main can cause flooding and impacts road conditions. Please contact the Portland Water Bureau at 503-823-4874 and report the location.
  • Missing or Cracked Water Valve and Vault Covers: Theft of metal lids is a problem. Contact the Portland Water Bureau’s Water Line at 503-823-7525 to report any missing or broken water valve or cover. Please provide the street location and nearest cross street or block address.
  • Potholes: To report a pothole within the City’s jurisdiction, call PBOT at 503-823-BUMP (2867) and leave a message with the following information: street location, nearest cross street or block address, your name, and a phone number.
  • Traffic/Street Light Malfunctions: Report to PBOT a street light outage at 503-865-LAMP (5267) or online.
  • Catch Basins: To lessen street flooding, residents and property managers are asked to help clean the inlets and catch basins (grated storm drains) in front of their properties. If you cannot clear a clogged catch basin yourself, notify PBOT that help is needed by contacting 503-823-1700.
  • Sinkhole: To report a sinkhole within the City of Portland, contact PBOT at 503-823-1700.

Debris, Mud, Rocks, and Fallen Trees and Branches: Contact PBOT at 503-823-1700 to report debris that is blocking a road or sidewalk.

The Portland Water Bureau’s Maintenance and Construction group quickly addresses issues reported to us such as this missing water valve cover in a bike lane.

Water Main Repair Closes Northeast 33rd Avenue between Morris and Klickitat Streets

By Teresa Black

Portland  Water  Bureau  crews  are  responding  to  a  water  main   break on Northeast 33rd Avenue. To  assess  and  repair  the  damaged  water pipe,  crews  must  shut  down both lanes of Northeast 33rd Avenue between Northeast Morris and Klickitat streets  will closed until approximately 8 p.m. Tuesday, Sept. 20

 The main is a 24-inch cast iron pipe from 1906.  

 Approximately 50 homes may be out of service while the main is repaired. Others may experience discolored water as sediment inside the pipe is disturbed. This water is safe to drink but customers should run their taps until water runs clear.

The traveling public is reminded to stay alert and use caution as traffic may suddenly slow or stop. To avoid traffic delays, motorists are encouraged to use alternate routes around the work site. 

The Portland Water Bureau’s Maintenance & Construction crews are ready to respond to emergencies, including water main breaks, 24-hours a day, seven days a week. On average, crews respond to 200 main breaks a year.

Water Bureau Kicks Off FY 2017-18 Budget

By Jaymee Cuti Add a Comment

The bureau submitted its Fall Budget Monitoring Progress Report to City Budget Office on Sept. 12 and is beginning its FY 2017-18 budget development.   

For the upcoming fiscal year, the Water Bureau will propose a budget that:

  • Complies with state and federal regulations relating to clean water,
  • Addresses the infrastructure and service needs of the city’s aging and complex water system, and is
  • Understanding of the economic issues facing both residential and business customers throughout the Portland metropolitan area.

Portland Utility Board

For the next fiscal year’s budget process, the Portland Utility Board (PUB) will again serve as the Budget Advisory Committee (BAC) for the Portland Water Bureau and the Bureau of Environmental Services.

The PUB is a nine-member citizen oversight body that meets all year to oversee the bureau’s development of financial plans, capital improvement plans, the annual budget, and rate-setting for the City's sewer, stormwater, and water services. The PUB will advise the City Council.

Stay Up to Date

To stay updated about the Water Bureau’s budget progress, visit www.portlandoregon.gov/water/budget. For more information on the PUB, including resources and meeting agendas and minutes, visit www.portlandoregon.gov/cbo/PUB.

Paving on SW Nevada Street – September 17th

By Teresa Black Add a Comment

As part of the Hannah Mason Pump Station construction project, crews will be preparing and paving to the east and west of Macadam Boulevard on SW Nevada Street this week.  

To minimize traffic disruptions, work will occur Saturday, September 17th from 7:00 a.m. to 5:00 p.m. During road paving, both SW Nevada and SW Macadam will remain open, but some traffic turning movements could be restricted. As with any construction project, safety is our first priority. Please obey flaggers and all construction signs.

Project Information
The Hannah Mason Pump Station is being built to replace the aging Fulton Pump Station on SW Nevada Street. Work began in March 2015 and will continue into fall of 2016. The Water Bureau is working closely with Portland Parks & Recreation and other local agencies to coordinate this project with ongoing operations and other projects in the area. We will keep neighbors, local businesses and other stakeholders updated as work progresses. 

For more information, visit the project website: www.portlandoregon.gov/water/hannahmason

Imagine a Day Without Water

By Jaymee Cuti Add a Comment

Some communities in America already know how impossible it is to try to go a day without our most precious resource: Water. On Sept. 15, we raise awareness and educate America about the value of water.

How far in your typical day could you make it without water? Maybe your bedhead look is back in fashion, but most of us crave that morning shower. At the least you’d want to be able to flush your toilet and brush your teeth. For those of us who need a cup of coffee to face our mornings, we’d be stopped in our tracks.

You don’t have to go far to realize how much water impacts our daily lives. Basic household needs and the wider world run on water. Just like we couldn’t make it out of the house in the morning, hospitals would close without water. Firefighters couldn't put out fires and farmers couldn't water their crops.

A day without water can be scary to imagine but it doesn’t have to become a reality if we prepare together. At the Portland Water Bureau, we prepare as part of our daily work – by hardening the backbone of our water system and building storage that will last for generations.

You can play a part too. Learn more about safely storing water for an emergency so you can imagine a day without water but it will never be your reality.

• See HOW to store your emergency H2O. http://bit.ly/storing-H2O

• See WHERE to store your emergency H2O. http://bit.ly/storing-H2O

• See WHAT types of containers to use for your emergency H2O. http://bit.ly/storing-H2O

• Using your own containers to store water for an emergency? Here’s how: http://bit.ly/storing-H2O