Skip to Main Content View Text-Only

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

MAILING ADDRESS: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info


How Portland Water Bureau Crews Fix A Broken Water Main

Hot and cold, weekend and weekday, our crews work around the clock to make sure water keeps flowing to homes and businesses across the Portland area.

Cold weather can cause underground water main pipes to burst -- like what happened on Monday, Christmas Day, on SE 82nd Ave. On the surface, main breaks can look like leaks bubbling up out of the street, and, in extreme cases, the water can cause sink holes and flooding.

A simple water main repair can be completed in six to eight hours, but large or complicated repairs may take several days to a week.

So how do our crews fix a broken water main? There's 6 major steps from detection to repair.

How Portland Water Bureau crews fix broken water main pipes.

Water Main Repair Closes Southeast 82nd Avenue between Ogden and Cooper Streets

UPDATE: As of 1 p.m. Monday, Dec. 25, 82nd Avenue is open in both directions and the main is repaired and operational. 

Portland Water Bureau crews are responding to a water main break on Southeast 82nd Avenue between Ogden and Cooper streets. 

To assess and repair the damaged water pipe, crews must shut down streets until the afternoon on Monday, Dec. 25. 

The main is an 8-inch cast iron pipe from 1912. 

Four businesses and two homes may be out of service while the main is repaired. 

The traveling public is reminded to stay alert and use caution as traffic may suddenly slow or stop. To avoid traffic delays, motorists are encouraged to use alternate routes around the work site. 

The Portland Water Bureau’s Maintenance & Construction crews are ready to respond to emergencies, including water main breaks, 24-hours a day, seven days a week. On average, crews respond to 200 main breaks a year. 

TRAFFIC ADVISORY: Water Main Repair Closes St. Helens Road from Northwest 31st to 35th Avenues

Portland Water Bureau crews are responding to a water main break on St. Helens Road from Northwest 31st to 35th avenues.  

To assess and repair the damaged water pipe, crews must shut down streets until early Sunday morning. 

The main is a 16-inch pipe from 1913. 

The traveling public is reminded to stay alert and use caution as traffic may suddenly slow or stop. To avoid traffic delays, motorists are encouraged to use alternate routes around the work site. 

The Portland Water Bureau’s Maintenance & Construction crews are ready to respond to emergencies, including water main breaks, 24-hours a day, seven days a week. On average, crews respond to 200 main breaks a year. 

Water Bureau Offices Closed for the Christmas Holiday on Monday, Dec. 25

In observance of the Christmas holiday, Portland Water Bureau offices will be closed this Monday, Dec. 25. Offices will reopen on Tuesday, Dec. 26 at 8 a.m.

This closure includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the sixth floor at 111 SW Columbia St., Suite 660, Portland, Oregon.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Dec. 22, 2017: Cryptosporidium Monitoring Update

Dec. 22 Cryptosporidium Monitoring UpdateThe Portland Water Bureau received results from ongoing monitoring from the Bull Run Watershed intake for Cryptosporidium, a potentially disease-causing microorganism. Between Sunday, Dec. 17 and Wednesday, Dec. 20, one Cryptosporidium oocyst was detected in a 50-liter sample collected on Sunday, Dec. 17 and two oocysts were detected in a 50-liter sample collected on Monday, Dec. 18. Cryptosporidium was not detected in the samples collected on Tuesday, Dec. 19 or Wednesday, Dec. 20. Prior to these detections, Cryptosporidium was last detected from the Bull Run Watershed intake on Dec. 11, 2017.

The bureau continues to use the Bull Run as its primary source of drinking water. The Portland Water Bureau does not currently treat for Cryptosporidium, but is required to do so under the drinking water regulations. Portland is working to install filtration by 2027 under a compliance schedule with Oregon Health Authority. In the meantime, Portland Water Bureau is implementing interim measures such as watershed protection and additional monitoring to protect public health. Consultation with public health officials has concluded that at this time, customers do not need to take any additional precautions.

About Cryptosporidium

Exposure to Cryptosporidium can cause cryptosporidiosis, a serious illness. Symptoms can include diarrhea, vomiting, fever and stomach pain. People with healthy immune systems recover without medical treatment. According to the Centers for Disease Control and Prevention (CDC), people with severely weakened immune systems are at risk for more serious disease. Symptoms may be more severe and could lead to serious or life-threatening illness. Examples of people with weakened immune systems include those with AIDS; those with inherited diseases that affect the immune system; and cancer and transplant patients who are taking certain immunosuppressive drugs.

The Environmental Protection Agency has estimated that a small percentage of the population could experience gastro-intestinal illness from Cryptosporidium and advises that customers who are immunocompromised and receive their drinking water from the Bull Run Watershed consult with their healthcare professional about the safety of drinking the tap water. The Portland Water Bureau and Burlington, City of Gresham, City of Sandy, City of Tualatin, Green Valley, GNR, Hideaway Hills, Lake Grove, Lorna Portland Water, Lusted, Palatine Hill, Pleasant Home, Raleigh, Rockwood, Skyview Acres, Tualatin Valley, Two Rivers, Valley View and West Slope Water Districts receive all or part of their drinking water supply from the Bull Run. To learn if your drinking water comes from Bull Run. To learn if your drinking water comes from Bull Run, please contact your local drinking water provider.

Water Sampling Results

The public and the media are encouraged to view all sampling results posted to the

City’s website at portlandoregon.gov/water/cryptoresults. The bureau will notify the media and public immediately should further test results indicate a risk to public health and precautions are necessary.

Water Quality Information

Customers with questions regarding water quality can call the Water Line at 503-823-7525.