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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Water Main Flushing to Begin January 2017

By Brian Balla


Starting in January 2017, the Water Bureau will be conducting uni-directional flushing (UDF) of water mains in parts of the following North and Northeast Portland neighborhoods:

  • Bridgeton
  • Concordia
  • Cully
  • East Columbia
  • Kenton
  • Piedmont
  • Portland Airport area
  • Portsmouth
  • Sumner
  • Sunderland
  • Woodlawn

Flushing will be conducted between 8 a.m. and 1:30 p.m., Monday through Friday.

Click here to view a map of the areas scheduled for flushing.

Improving and Maintaining High-Quality Drinking Water

Drinking water systems, especially unfiltered systems like Portland, need to routinely clean the network of pipes to improve water quality. Over time, very fine sediment and organic matter from the Bull Run settle out of the water and accumulate in the bottom of the pipes. While the sediments are generally harmless, they can make the disinfectant in the water less effective.

Click here to find out how the Portland Water Bureau uses flushing to clean and maintain the drinking water system.

Flushing in Your Neighborhood

Unidirectional flushing will have minimal impacts to customers. If you see hydrant flushing crews working in the area, please drive carefully and treat them like any other road construction crew.

During Flushing

Residents in the immediate vicinity of flushing may notice temporarily discolored water and lower than normal water pressure. The discoloration does not pose a health risk. However, avoid using tap water or running the washing machine or dishwasher until flushing is complete.

After Flushing

If you experience some discoloration in your water from nearby flushing, run the water at one tap for 5 minutes to see if it clears. If it does not clear wait an hour and try again. When the water runs clear, flush any taps where discolored water was present.

Need Assistance?

The Water Line is available 8:30 am – 4:30 pm Monday-Friday at 503-823-7525 or WBWaterLine@portlandoregon.gov. If you have a discolored water-related emergency after these hours, please call 503-823-4874 to speak with a Water Bureau Emergency Dispatcher. To learn more about home water quality, visit the Water Bureau’s Drinking Water Quality at Home page.

Protect Your Home's Plumbing this Winter

By Brian Balla

Rain, ice and snow can play havoc with water pipes. Below are tips for protecting your home’s plumbing this winter:

OUTSIDE PLUMBING

  • Caulk around pipes where they enter the home.
  • Close all foundation vents and fill vent openings with wood or Styrofoam blocks.
  • Wrap outside faucets or hose bibs with insulation if you don’t have a separate outside valve to turn them off. Use molded foam-insulating covers which are available at hardware stores. Newspaper or rags (covered with plastic wrap) are another option. 
  • Disconnect garden hoses and drain in-ground irrigation systems.

INSIDE PLUMBING

  • Insulate pipes in unheated areas, such as attics, crawl spaces and basements.
  • When below-freezing weather is forecast, open cupboard doors in the kitchen and bathrooms. This allows these pipes to get more heat from inside your home.
  • If you leave home for several days, put your furnace on a low setting. This may not prevent freezing pipes but it can help.
  • Let a slight drip of water run when temperatures dip below freezing. Use cold water to avoid water heating charges.

WHAT IF PIPES FREEZE?

  • Thaw plumbing lines safely with a hair dryer. Once the pipe has thawed, make sure to leave a little water running so the pipe doesn’t freeze again.
  • Do not open the water meter box near the curb. It could increase the chance of freezing water at the meter.

WHAT IF PIPES BREAK?

  • Close your main water shut-off valve to your house. Most shutoff valves are located where the water line enters the house, either at the front of your house where you connect your hose, or basement near the hot water heater, or inside the garage.
  • Turn off the water heater. Locate the dedicated shut-off valve on the cold water inlet.
  • Remember, the repair of broken pipes on the customer’s side of the meter is the customer’s responsibility. Contact a plumber for repair work.

The Water Bureau reminds customers that the best way to handle any sort of water emergency in your home including broken pipes is to be prepared before it happens. Taking a few minutes to familiarize yourself with the plumbing system in your home and note the location of all shut off valves are important steps in preventing a plumbing emergency from turning into a disaster. 

Customers that experience urgent water problems should call the Portland Water Bureau’s 24/7 emergency hotline at 503-823-4874.

Portland Water Bureau Offices Closed January 2 in Observance of the New Year's Day Holiday

By Brian Balla

In observance of the New Year's Day holiday, Portland Water Bureau offices will be closed on Monday, January 2, 2016.

This includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon. Offices will reopen on Tuesday, January 3, 2017 at 8 a.m. 

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

  • Online
  • Drop off: Leave a payment in the Water Bureau's night box located at 1120 SW 5th Avenue to the left of the building's front doors

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Resolve to be Water Efficient in the New Year

By Brian Balla

With the temperature on the chilly side, thinking about water (the non-frozen variety) isn't high on the agenda for most people. But we always need drinking water — and clean drinking water at that.

In Portland we are blessed with an abundance of water that most of us take for granted. This is the season of thinking about what we will do in the new year to be and do better. How about reducing your water footprint? Here are a few suggestions:

  • Install high efficiency showerheads to reduce waste — save up to 1 gallon per minute.
  • Limit showers to five minutes.
  • Consider upgrading to a water and energy efficiency washing machine.
  • Run your dishwasher only when it's full.
  • Replace your older toilet with a WaterSense-labeled High-Efficiency toilet that uses 1.28 gallons per flush or less.
  • Give up bottled water — it takes 1.85 gallons of water just to manufacture the plastic for one 12-ounce bottle.

Let’s all work together for water efficiency in 2017. Make your New Year’s resolution today!

Portland Water Bureau Offices Closed December 26 in Observance of the Christmas Holiday

By Brian Balla

In observance of the Christmas holiday, Portland Water Bureau offices will be closed on Monday, December 26, 2016.


This includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the first floor at 1120 SW Fifth Avenue, Portland, Oregon. Offices will reopen on Monday, December 27 at 8 a.m.

During the holiday, Water Bureau customers are invited to pay their bill in the following ways:

Online
- Drop off: Leave a payment in the Water Bureau's night box located at 1120 SW 5th Avenue to the left of the building's front doors

Customers are reminded to contact 503-823-7525 with questions regarding water quality or pressure. To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.