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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


We're Hiring: Customer Accounts Specialists

Water Bureau Hiring Customer Service SpecialistsIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Customer Account Specialist I  Full Time $17.95 - $25.88 Hourly Mon. 1/29/2018 11:59 PM Pacific  Apply here!
Customer Account Specialist II  Full Time  $21.40 - $28.36 Hourly Mon. 1/22/18 11:59 PM Pacific Time  Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

Water Bureau Offices Closed for the Martin Luther King Jr. Holiday on Monday, Jan. 15

Water Bureau Offices Closed Jan. 15In observance of the Martin Luther King Jr. holiday, Portland Water Bureau offices will be closed this Monday, Jan. 15. Offices will reopen on Tuesday, Jan. 16 at 8 a.m.

This closure includes both the Customer Service Call Center and the Customer Service Walk-In Service Center located on the sixth floor at 111 SW Columbia St., Suite 660, Portland, Oregon.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop off: Leave a payment in the Water Bureau's drop box located at 111 SW Columbia St. (at the corner of SW 1st Ave. and SW Columbia St).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Customer Service New Location: 111 SW Columbia St., Suite 660, Portland

Visiting Portland Water Bureau Customer Service? Our Customer Service Walk-In Center has moved!

Please update your address book with our new location.

New address: 111 SW Columbia St., Suite 660, Portland, 97204
Telephone: 503-823-7770
TriMet access: bus lines 38, 45, 55, 92, 96
Directions: Get customized travel directions (Google Maps)

Our mailing address will remain the same: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204.

Skip the Trip: Sign Up for Autopay

Skip the line to pay your bill. Sign up for AutoPay.

With AutoPay, you’ll never have to remember another utility bill payment again. That’s because AutoPay will automatically pay utility invoices on their due date by electronic check or credit card. After each bill is paid, you’ll receive an email confirmation of your transaction as each invoice is paid, automatically.

More Contact Info

Access our directory of Water Bureau phone numbers and addresses to get in touch with specific programs and services.

We're Hiring: Laboratory Analytical Specialist and LINC Program Manager

Laboratory scientist looks at sample under microscopeIf you're interested in joining an award-winning public utility where employees thrive on the pride of delivering a life-essential product with world class customer service, the Portland Water Bureau might be just the place for you.

The Water Bureau is a recognized leader in the utility industry. We've achieved this success by investing in the very best people and empowering them to find new and better ways to meet our customer's needs.

The Water Bureau currently employs approximately 560 people. All current job postings with the City of Portland are posted online, and updated weekly. We are an equal opportunity employer that values diversity and inclusion in the workplace.

Current Opportunities at the Water Bureau

Position   Emp. Type   Salary   Closing Date/Time Join Our Team 
Laboratory Analytical Specialist  Full Time $27.68 - $36.76 Hourly Sun. 1/21/2018 11:59 PM Pacific  Apply here!
LINC Program Manager  Full Time  $5,830.00 - $7,784.00 Monthly Sun. 1/28/18 11:59 PM Pacific Time  Apply here!

Learn More About the Water Bureau

Questions?

For more information regarding career opportunities at the Water Bureau, contact (503) 823-3515 or e-mail.

Groundwater 101: Did You Know…

Tour of groundwater facilityHidden beneath the soils of Portland, Gresham, and Fairview lies a massive network of underground aquifers. These underground water networks can produce nearly 100 million gallons per day of high quality drinking water for Portland-area homes and businesses.

Sound unbelievable?

That's just the start of the what's left to learn about the Columbia South Shore Well Field.

Groundwater 101: Jan. 20

Introducing Groundwater 101, presented with our friends at the Columbia Slough Watershed Council.

At Groundwater 101, you'll get a behind-the-scenes look at the Columbia South Shore Well Field, Portland’s secondary drinking water supply.

The workshop features a mix of hands-on and classroom-style learning about local geology and hydrology, the role groundwater plays in our drinking water system, and what we can do to protect this important resource that lies beneath our feet. The day wraps up with an optional field tour of the nearby Groundwater Pumping Station.  

Groundwater 101 is offered only once per year and space is limited, so don’t hesitate to sign up if you’re interested.

We’ll see you there!

Date: Saturday, Jan. 20
Time
: 8:45 a.m. to 1 p.m. Optional tour:  1 -1:30 p.m.
Location:
McKinstry, 16790 NE Mason St, Portland
Cost: Free

To register for this event, click here.