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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Jan. 17, 2020: Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates, and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • one representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge
  • one representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge
  • one member of the Portland Utility Board

Meeting Information

Portland Water Bureau Interstate Facility - Kelly Butte Room

664 N Tillamook St.
Portland OR 97227

Date: Friday, January 17, 2020
Time: 9:30 a.m. to 11:00 a.m.
Agenda below.

For More Information

Review the City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02).

Questions? Contact us at (503) 865-2755 or

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.


1.  Welcome

Read preamble for ARC.

2.  Public Comments

Members of the public are invited to introduce themselves and to state their interest in attending the meeting. Anyone who wishes to speak about matters pertaining to the ARC will have the floor for two minutes.

3.  New Business

The Administrative Review Committee will hear three customer appeals about water, sewer and/or stormwater billing.

Portland Water Bureau Encourages You to Remember to Drink Some Water on New Year's Eve

Joining the chorus of parents, partners, and everyone else who looks out for your wellbeing, the Portland Water Bureau is reminding you that even just a little bit of water on New Year’s Eve can make you more comfortable on New Year’s Day.

“For some, New Year’s Eve can be a long day and night of dehydrating activities,” said Tony Andersen, the Water Bureau’s strategic communications director. “As you ring in a new decade, coupling your celebration with glasses of refreshing Bull Run water will be a decision you won’t regret.”

Andersen said it’s so simple to do: turn on the tap, fill water bottles, and be a hydration champion by asking your friends—without an accusatory wagging finger, of course—“Have you watered up?”

“The year 2019 deserves a proper sendoff,” said Andersen. “But remember that New Year’s resolutions will come early, and feeling good on the first day of a new decade is a beautiful thing. Kick off 2020 by raising a glass of Bull Run water and cheers to the New Year!”

Water Bureau Offices Closed for the New Year's Day Holiday on Wednesday, Jan 1.

Portland Water Bureau logoIn observance of the New Year's Day holiday, Portland Water Bureau offices will be closed on Wednesday, Jan. 1.

Offices will reopen on Thursday, Jan. 2, 2020 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk-In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • OnlineClick here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop box: Payments can be deposited at a drop box at the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-In Office.

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.

Water-Efficient Home for the Holidays

Friends and family coming to visit? More people in your home means more water use. Here are some easy ways to host for the holidays and keep water use down:

  1. Deck more than the halls by making sure your kitchen and bathroom faucets are decked out with water-efficient aerators. Replacing older aerators (the screw-on tip of a faucet) with new water-efficient ones can be one of the most cost-effective water conservation measures your household can do.

  2. Your toilet may be quiet as a mouse, but are you sure it isn't leaking? Leaky toilets often make themselves known because there is a sound of running water or a faint hissing or trickling. But sometimes, water flows through the tank silently, which is why these sneaky leaks are often overlooked. Here's how to check your toilet for leaks before it gets its holiday workout. And if you’re ready to upgrade, Water Bureau customers can apply for a $50 rebate for replacing a toilet with a new WaterSense-labeled toilet and recycling the old one.

  3. Oh showerhead, oh showerhead! Replacing your old showerhead with a new high-efficiency one will save you water. In fact, the average household could save 2,700 gallons per year and enough energy to power a house for 11 days - just by installing a WaterSense-labeled showerhead. 

Get free water-saving tools like aerators, showerheads, and toilet leak detection tablets from the Portland Water Bureau Efficiency Program:

Happy Holidays!

Video: Portland Water Stories, Episode Two: Assembly Brewing

Assembly Brewing aims to create community in Southeast Portland through pizza and beer. Co-owner George Johnson is bringing a slice of Detroit to the neighborhood he's called home for more than a decade, and we're proud that water is a key ingredient in his work.

Watch more Portland Water Stories

You can follow the full library of Portland Water Stories on YouTube.