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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Account Policies

Account Management Policy

Basic information about billing and payments, financial assistance and customer rights.

Leak Adjustment Policy

Guidelines for bill adjustments due to property side leaks.

Collection of Personal Information Policy

Your account information and how we protect it.

Rights and Billing Appeals Policy

Information on customers rights and appeals, and how billing concerns are addressed.

Water Quality Credits Policy

Goodwill adjustments to compensate for minor expenses caused by dirty water.