Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Ensuring the delivery of high quality water is a shared responsibility between the Portland Water Bureau and our customers. The Water Bureau monitors and maintains the drinking water system up to and including the water meter. Beyond the water meter and into the house is the responsibility of the customer.
The Portland Water Bureau’s Water Line is dedicated to helping our customers with any concerns or questions regarding water quality issues. This includes, but is not limited to, water quality and pressure complaints and inquiries, and managing customer lead-in-water and metals test results. The Water Line staff can help customers troubleshoot water quality issues in the home and can coordinate with other Water Bureau departments to address customer concerns.
The Water Line operates Monday through Friday from 8:30 am to 4:30 pm and can be reached at 503-823-7525 or WBWaterLine@portlandoregon.gov.
Learn about the causes of dirty water at the tap and what customers can do if they experience dirty water.
Learn about how the Portland Water Bureau uses chloramine to disinfect drinking water and what to do if you are sensitive to chloramine.
Learn more about what causes water to taste and smell like chlorine and what to do if you have this issue.
Learn more about what causes water to appear milky white or cloudy and what to do if you have this issue.
Learn how to troubleshoot the most common water pressure issues.
Learn how to accurately measure pH at your own home.
Frequently Asked Questions about Portland's drinking water
Order a free test kit from the LeadLine