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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Financial Assistance

  • New Financial Assistance Program Changes Effective July 1, 2018 We are making the Sewer/Stormwater/Water bill even more affordable for Portlanders with low-incomes by offering additional bill discounts, increased crisis assistance vouchers, and funds for renters in multi-family properties facing eviction.

The Portland Water Bureau offers financial assistance in the form of payment arrangements, bill discounts for sewer and water charges, crisis vouchers, fixture repair services, and the Utility Safety Net program.

For detailed information about these programs, click on the links below or contact Customer Service at PWBCustomerService@portlandoregon.gov or call us at 503-823-7770.


Bill Discount

New program changes effective July 1, 2018. We have expanded the reach of the bill discount program by using both local and state measures of the Median Family Income (MFI), as well as increased assistance for families with lower MFIs.

Payment Arrangements

Do you need extra time to pay your sewer/stormwater/water bill? Payment arrangements are available.

Crisis Assistance

New program changes effective July 1, 2018. Eligible households experiencing a financial crisis may receive a voucher for up to $500 in assistance once every 12 months.

Assistance for Renters in Multi-Family Properties

Through an innovative partnership with Home Forward, we are now able to offer up to $500 in assistance to eligible customers living in multi-family dwellings who are at risk of eviction.

Fixture Repair & Replacement

Financial assistance for repair of leaky toilets, faucets, plumbing and underground leaks may be available to eligible customers who own and occupy their own homes.

Monthly Statements

The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.

Utility Safety Net Program

The Utility Safety Net program provides emergency utility payments for ratepayers with employment, medical, and other personal emergencies.

Financial Assistance Brochures

Explanation of discount program and eligibility requirements. Available in Age-Friendly and translations in Russian, Spanish, and Vietnamese.

Water Efficiency Program

The Water Efficiency Program offers information and technical resources to all customers about using water efficiently and cost effectively.

Clean River Rewards

With Clean River Rewards, Portland ratepayers can save money and work for clean rivers and healthy watersheds at the same time.