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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

  • 2018 Summer Supply Planning Learn how we plan and prepare to meet demand during the dry summer months.

  • New Online Services: Set Up Payment Arrangements and More

  • What matters most to you about your drinking water? Take this 5-minute survey. Your feedback will help guide the Water Bureau treatment team as they make project decisions about Bull Run water treatment.

  • Need Help Paying Your Utility Bill? Looking For Ways to Reduce Your Bill? The City of Portland offers financial assistance to qualifying customers.

  • Portland Water Bureau Crews Respond to Water Emergencies 24/7 We are dedicated to providing Portland with a safe and reliable water supply. Maintenance & Construction crews are on standby, ready to respond 24-hours a day, seven days a week to repair broken water mains and address water emergencies.

  • Easy Steps to Reduce Lead in Drinking Water & Household Plumbing Lead is rarely found in Portland’s source waters, and there are no known lead service lines in the distribution system. For information on reducing lead exposure how to request a FREE lead-in-water test kit, visit www.portlandoregon.gov/water/lead.

  • Information on Cryptosporidium Information about background and next steps in the Water Bureau’s process for complying with the treatment requirements for Cryptosporidium.

  • WaterWorks is an interactive lookup tool where you can learn about planned water improvements and unplanned repairs in your neighborhood.

  • Water Quality is One of Our Highest Priorities Portland's water quality is tested continually and meets or exceeds all federal standards.

Our Mission Statement

The Portland Water Bureau provides the highest quality water, customer service and stewardship of the critical infrastructure, fiscal, and natural resources entrusted to our care. We enhance public health and safety and contribute to the economic viability and livability of the Portland metropolitan region. We are a recognized leader among water service agencies across the country.

Water Blog View all »

  1. Jul 20

  2. Jul 16

  3. Jul 2

    Take an Guided Tour of the Washington Park Reservoir Improvement Project

    You can now register for an in-person tour of the Washington Park Reservoir Improvement Project.

  4. Jul 2

    Holiday Closure: Independence Day, Wednesday, July 4

    Water Bureau offices will be closed on Wednesday, July 4.

  5. Jun 28

    Looking to make the most of your watering this summer?

    If you have an automatic irrigation system, and are a Portland Water Bureau customer, you may be eligible for a free landscape irrigation check-up.

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Portland Water Bureau project look up tool