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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Billing Cycle & Late Payment Fees

Late payment fees reflect the actual cost of service.

Fees are charged to an account based on the following billing cycle: 

Day  0:  Bill date  
Day 21: Due date Customers unable to pay the balance in full may contact Customer Service to inquire about payment options. 
Day 28: Carrying charge applied  1% of past due amount
Day 35: Reminder Late Fee notice issued  $5.00
Day 42: Pre Shut-Off / Urgent Late Fee notices issued  $15.00
Day 49: Last Chance Notice Late Fee authorized   $30.00 when delivered
Day 56: Shut Off Authorization Late Fee  $105.00
After next read: Illegal usage & lock meter (in addition to the commodity rate charged for usage).   $120.00
Approximately 14 days later:  Plocking and locking of meter.   $210.00
Minimum charge for crimping/freezing of water supply line if tampering with water service occurs after meter removal.  $1000.00
Returned payment charge  $35.00

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