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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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After Business Hours Fees for Restoration of Service

City of Portland Utilities Customer Service may restore water service to properties where service has been shut off or locked for non-payment when the customer has agreed to specified payment arrangements.

If the customer does not honor the payment arrangements, collection actions will resume.
When customer requests restoration of water service after normal business hours, the following fees will apply based on the time the customer's call is received:
Time of Request for Restoration of Service Fee  Information
Monday - Friday
8 a.m. to 5 p.m.
No fee during normal business hours. Service will be turned on that day.
Monday - Friday
5 p.m. to 9 p.m.
 $200.00 Turn-on will be dispatched the same day.
Monday - Thursday
9 p.m. to 8 a.m.
 $250.00 Turn-on will be dispatched the same day. If you request service between 5 a.m. and 8 a.m., we will respond after 8 a.m., within that same day, to avoid charge. 
Friday after 9 p.m. and on weekends and national holidays  $250.00  Turn-on will be dispatched the same day.