Skip to Main Content View Text-Only

The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Our Guiding Statements

 From forest to faucet, the Portland Water Bureau delivers the best water in the world.

Mission

We serve excellent water every minute of every day.

Vision

The water our community loves is safe and abundant for generations to come.

Equity

We commit to the difficult—and essential—work of transforming Water Bureau policies, practices, and culture to better serve people in marginalized communities. We work to reduce systemic inequality and its impacts on our employees and the people we serve.

Values

  • Honor our responsibility. We take part in a long legacy of careful stewardship of natural resources, infrastructure, and public trust. We never forget that water is essential.
  • Serve our community. We know people depend on us. We are dedicated to listening, communicating, and acting with compassion.
  • Work well. Our strength lies in the skills, expertise, and creativity our employees bring to work every day. We work hard, we work safely, and we adapt.
  • Use money wisely. We work to control costs while maintaining high standards. We invest to make our water system stronger, more flexible, and better prepared for challenges ahead.
  • Build relationships. We recognize the power of collaboration—with customers, coworkers, and partner organizations. Our relationships guide our work.