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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Vision, Mission, & Values

 From forest to faucet, the Portland Water Bureau delivers the best water in the world.

Customer Focused, Motivated, Innovative, Professional, Stewardship

The Portland Water Bureau provides the highest quality water, customer service, and stewardship of the critical infrastructure, fiscal, and natural resources entrusted to our care. We enhance public health and safety and contribute to the economic viability and livability of the Portland metropolitan region. We are a recognized leader among water service agencies across the country.


  • To provide reliable water service to customers in the quantities they desire and at a quality level that meets or exceeds both customer and regulatory standards. 
  • To provide the highest value to customers through excellent business, management, and operational practices, and appropriate application of innovation and technology. 
  • To be responsible stewards of the public's water infrastructure, fiscal, and natural resources 
  • To provide the citizens and the City Council with a water system that supports their community objectives and overall vision for the City of Portland. 


  • Customers: Keep the needs and desires of our customers in the forefront of our thoughts and actions.
  • Service: Contribute responsively to the welfare of the community.
  • Financial Health: Maintain fiscal integrity, undertake sound financing practices, and ensure auditable results.
  • Employees: Recruit, maintain, motivate, and retain a highly qualified, diverse, and committed workforce; and provide a safe work environment.
  • Partnership: Partner with our community, our customers, and regional water interests.
  • Leadership: Focus on goals, results, and accountability while promoting human health and development.
  • Responsiveness: React positively, cooperatively, and efficiently.
  • Effectiveness: Make the most appropriate use of resources and infrastructure.
  • Communication: Share information and knowledge openly.
  • Flexibility: Adapt to new, different, and changing requirements.
  • Equity: Ensure fair treatment and service to all.
  • Stewardship: Protect the natural environment so its benefits are available to meet today's needs as well as those of future generations.