Business Hours 
Call Center: Monday - Friday, 8 a.m. - 5 p.m., except holidays

Walk-in Center: Monday - Friday, 7:30 a.m. to 4:30 p.m., except holidays

To Pay Online Sign In to Your Online Account or use our One Time Payment Option

Phone
503-823-7770 

Email
PWBCustomerService@portlandoregon.gov 

City of Portland TTY
503-823-6868  

Mailing Address
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926

Payment Address
City of Portland
P.O. Box 4216
Portland, OR
97208-4216 

Walk-In Service Center

664 N Tillamook St. Portland OR 97227

After Hours Depository

664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-in Center.

The drop box located downtown at the corner of SW Columbia St. and 1^st Ave. will no longer be in use as of the end of November 2019.

Emergency Shut Offs 
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.

To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities.  Please call us at 503-823-7770 with such requests.