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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Contact Customer Service

Customer Alert

The Portland Water Bureau Customer Service department is changing locations.  As of Monday, October 9, 2017 our new address will be 111 SW Columbia Street Suite 660. 

Business Hours 
Monday - Friday, 8 a.m. - 5 p.m., except holidays

Phone
503-823-7770 

Email
PWBCustomerService@portlandoregon.gov 

City of Portland TTY
503-823-6868  

Mailing Address
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926

Payment Address
City of Portland
P.O. Box 4216
Portland, OR
97208-4216 

Walk-In Service Center - We've Moved! Beginning October 9th please visit us at:

111 SW Columbia St. Suite 660 Portland, OR 97201

After Hours Depository
Located near the entrance of 111 SW Columbia Street

Pay & Manage Your Sewer/Water Bill

Emergency Shut Offs 
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.

To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities.  Please call us at 503-823-7770 with such requests.