Customer Alert

The Portland Water Bureau Customer Service department is changing locations.  As of Monday, July 16, 2018 our new address will be 664 N. Tillamook St. 

Business Hours 
Call Center: Monday - Friday, 8 a.m. - 5 p.m., except holidays

Walk-in Center: Monday - Friday, 7:30 a.m. to 4:30 p.m., except holidays

To Pay Online Sign In to Your Online Account or use our One Time Payment Option

Phone
503-823-7770 

Email
PWBCustomerService@portlandoregon.gov 

City of Portland TTY
503-823-6868  

Mailing Address
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926

Payment Address
City of Portland
P.O. Box 4216
Portland, OR
97208-4216 

Walk-In Service Center - We're Moving! Beginning Monday July 16th please visit us at:

664 N Tillamook St. Portland OR 97227

After Hours Depository
Located near the entrance of 111 SW Columbia Street

Emergency Shut Offs 
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.

To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities.  Please call us at 503-823-7770 with such requests.