Call Center: Monday - Friday, 8 a.m. - 5 p.m., except holidays
Walk-in Center: Monday - Friday, 7:30 a.m. to 4:30 p.m., except holidays
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City of Portland TTY
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926
City of Portland
P.O. Box 4216
Walk-In Service Center
664 N Tillamook St. Portland OR 97227
After Hours Depository
664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-in Center.
The drop box located downtown at the corner of SW Columbia St. and 1st Ave. will no longer be in use as of the end of November 2019.
Emergency Shut Offs
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.
To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities. Please call us at 503-823-7770 with such requests.