Contact Customer Service
Business Hours
Monday - Friday, 8 a.m. - 5 p.m., except holidays
Phone
503-823-7770
Email
PWBCustomerService@portlandoregon.gov
City of Portland TTY
503-823-6868
General Correspondence
Portland Water Bureau Customer Service
1120 SW 5th Avenue, Room 600
Portland, OR 97204-1926
Payment Address
City of Portland
P.O. Box 4216
Portland, OR
97208-4216
Walk-In Service Center
The Portland Building
1120 SW Fifth Avenue, First Floor
Hours: 8 a.m. - 5 p.m., Monday - Friday except holidays
After Hours Depository
There is a 24-hour drop box just north of the entrance to the Portland Building at 1120 SW Fifth Avenue.
Pay & Manage Your Sewer/Water Bill
Emergency Shut Offs
Call 503-823-4874 to report the location. Visit the Report Service Problems webpage for additional information.
To help ensure access to City programs, services and activities, the City of Portland will reasonably modify policies/procedures and provide auxiliary aids/services to persons with disabilities. Please call us at 503-823-7770 with such requests.