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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Free Water Efficiency Devices


  • Pick up a FREE water conservation kit at the Water Bureau’s customer service center on the sixth floor at 111 SW Columbia St., Suite 660 in downtown Portland. Walk-in service center hours are between 8:00am and 5:00pm Monday through Friday. Click here to see what is included in the kit.


  • Order a FREE customized water conservation kit from the Portland Water Bureau. Click here to place your customized order. Choose from a variety of simple to install water-saving devices for the fixtures in your home. Let us know exactly what you need and we'll pack it up and send it your way. This is a great option for anyone who is unable to pick up a kit in person. To request a kit by phone, call the water efficiency team at 503-823-4527. Click here to see what is included in the kit.


  • Order an "Energy Saver" Kit online from Energy Trust of Oregon. The kit includes water AND energy-saving products such as showerheads and faucet aerators to help you use less right away. Answer a few questions about your home and Energy Trust will create an Energy Saver Kit that will help you save energy and water in your home.To request a kit by phone call Energy Trust at 1.866.368.7878. Kits are available to customers of Portland General Electric, Pacific Power and NW Natural Gas. Limit one kit per address.



  • Faucet aerators: 0.5 gallons-per-minute (gpm) for dedicated hand wash faucets and 1.5 gpm for other rinsing and small filling operations.
  • Toilet leak detection dye tablets.
  • Toilet fill-cycle diverter: Equalize the filling time of the toilet bowl and tank to avoid water waste. Can save a 1/2 gallon per flush where needed.
  • Showerhead: 1.5 gallon per minute high-efficiency showerheads
  • Rain sensor: For automatic irrigation systems
  • High-Efficiency Pre-Rinse Sprayer: 1.0 gallon per minute (gpm) to replace any sprayer using more than 1.2 gpm.  Can annually save about 13,000 gallons or about $300 for daily use of 1 hour when replacing a 1.6 gpm model.  Large kitchens may use a sprayer for 4 hours per day. 
  • Sample of Dual-flush Handle (limit one): For commercial flush valves using 1.6 gallons per flush (gpf)
  • Sample of Water saving 2.4 gpf toilet diaphragm kit (limit one): For commercial flushometer style toilets using 3.5  gpf or more.
  • Sample of Water saving 0.5 gpf urinal diaphragm kit (limit one): For urinals using 1.0 gpf or more


To request devices contact us at 503-823-4527 or