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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Customer Service
503-823-7770 (interpretation services available)
Walk In Center: 111 SW Columbia St., Suite 660, Portland, OR 97201 (Google Map) 
8 a.m. - 5 p.m., Monday - Friday
For information about your City of Portland sewer, stormwater management, and water account.
Call when setting up a new account or moving addresses. 

Emergency Line 
24 hours, 7 days a week

Hotline for water system emergencies.

Water Quality Line
503-823-7525 (interpretation services available) 
8:30 a.m. - 4:30 p.m., Monday - Friday
For questions regarding water quality or water pressure.
If sending an e-mail, include customer’s name, address, and relevant details.

Water Bureau Security
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Water Conservation Hotline
503-823-4527 (interpretation services available) 
8 a.m. - 5 p.m., Monday - Friday
Information and tools to use water wisely.

Downtown Reception Desk
503-823-7404 (interpretation services available)
8 a.m. - 5 p.m., Monday - Friday
General questions  

Water Development Services
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Water Bureau Property Questions or Concerns 
8 a.m. - 5 p.m., Monday - Friday
Call this number to report concerns or ask questions about Water Bureau properties.

Report Campsites
Contact staff by phone, e-mail, or submitting an online form to report campsites in inappropriate places.

Hydrant Permits
8 a.m. - 5 p.m., Monday - Friday
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline
8 a.m. - 5 p.m., Monday - Friday
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.

Contact the webmaster to report concerns or ask questions about the Water Bureau website or content.
Questions or comments about online bill payment? Get in touch with Customer Service.


Customer Service Center
111 SW Columbia St., Suite 660
Portland, OR 97201
Google Map
The hours of operation are 8 a.m. to 5 p.m., Monday through Friday (except holidays).
An after-hours depository is located to the left of the building entrance. 

Development Services
Walk-ins, payments, and deliveries: 1900 SW 4th Avenue, Portland, OR 97201 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204 | Google Map

Interstate Facility
Hydrant Permits and deliveries: 1850 N Interstate St., Portland, OR 97227 | Google Map
Mailing-only address: 664 N Tillamook Portland, OR 97204 | Google Map