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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Contact Us

Customer Service
503-823-7770
PWBCustomerService@portlandoregon.gov 
8 a.m. - 5 p.m., Monday - Friday
For information about your City of Portland sewer, stormwater management, and water account.
Call when setting up a new account or moving addresses. 

Water Quality Line
503-823-7525 
WBWaterLine@portlandoregon.gov 
8:30 a.m. - 4:30 p.m., Monday - Friday
For questions regarding water quality or water pressure.
If sending an e-mail, include customer’s name, address, and relevant details.

Water Bureau Security
503-823-6084
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Emergency Line 
503-823-4874
24 hours, 7 days a week

Hotline for water system emergencies.

Downtown Reception Desk
503-823-7404
8 a.m. - 5 p.m., Monday - Friday
General questions  

Water Development Services
503-823-7368
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Water Bureau Property Questions or Concerns 
503-823-7503
8 a.m. - 5 p.m., Monday - Friday
Call this number to report concerns or ask questions about Water Bureau properties.

Hydrant Permits
503-823-8961
8 a.m. - 5 p.m., Monday - Friday
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline
503-823-4000
8 a.m. - 5 p.m., Monday - Friday
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.

Webmaster
503-823-3028
Lindsay.Wochnick@portlandoregon.gov
Contact the webmaster to report concerns or ask questions about the Water Bureau website or content.

Addresses:

Portland Building
1120 SW Fifth Avenue, Suite 600
Portland, OR 97204
Google Map
The hours of operation are 8 a.m. to 5 p.m., Monday through Friday (except holidays). 
An after-hours depository is located to the left of the building entrance. 

Development Services
Walk-ins, payments, and deliveries: 1900 SW 4th Avenue, Portland, OR 97201 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204 | Google Map

Interstate Facility
Hydrant Permits and deliveries: 1900 N Interstate Avenue, Portland, OR 97227 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204 | Google Map