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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.


1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

Contact Information

Important Phone Numbers:

Customer Service - (503) 823-7770
For information about your City of Portland sewer, stormwater management and water account.
Call when setting up a new account or moving addresses. 

Water Quality Line - (503) 823-7525 or
For questions regarding water quality or water pressure.
If sending an e-mail, include customer’s name, address, and relevant details.

Water Bureau Security - (503) 823-6084
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Emergency Line - (503) 823-4874
24/7 hotline for water system emergencies.

Downtown Reception Desk - (503) 823-7404
Contact project specific staff during office hours, 8 a.m. to 5 p.m. 

Water Development Services - (503) 823-7368
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Water Bureau Property Questions or Concerns - (503) 823-7503
Call this number to report concerns or ask questions about Water Bureau properties.

Hydrant Permits - (503) 823-8961
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline - 503-823-4000
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.


Contact Customer Service by email - 

Contact Webmaster -


Portland Building
1120 SW Fifth Avenue, Suite 600

Portland, OR 97204

The hours of operation are 8:00 AM - 5:00 PM, Monday-Friday (except holidays). 
An after-hours depository is located to the left of the building entrance. 

Development Services
Walk-ins, payments and deliveries: 1900 SW 4th Avenue, Portland, OR 97201
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204

Interstate Facility
Hydrant Permits and deliveries: 1900 N Interstate Avenue
Mailing-only address: 1120 SW 5th Avenue, Suite 600, Portland, OR 97204