GENERAL INFORMATION: 503-823-7404
1120 SW Fifth Ave, Suite 600, Portland, OR 97204
Meter readers from the Portland Water Bureau read your water meter monthly or quarterly to collect your water consumption for billing purposes. If the area around your water meter is clear, our meter readers can quickly and accurately collect your meter reading information on the first visit to your property. Every day, meter readers visit more than 500 meters, and keeping the area clean and clear helps them do their job efficiently.
Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash cans and recycling bins, landscape bark or gravel, a meter reader will have to return to your property to read your meter. You will first receive a friendly reminder in the mail; if your meter continues to be inaccessible, you may be charged a fee if staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
Here are some tips to maintain clear access to your water meter:
Trees, Bushes and Plantings
Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.
Click here for additional information and resources or contact Customer Service at 503-823-7770. Thank you in advance for your assistance and cooperation.