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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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UPDATE: Personal Safety Reminder

Portland Water Bureau Security learned today from the Portland Police Bureau that a man identifying himself as a Portland Water Bureau employee asked to see pipes in the basement of a Northeast Portland home. After he left, the resident noticed that several items were missing and contacted the police. The man was wearing an orange vest and driving a white truck. 

Read the Portland Police Bureau's official press release: Suspect Claiming to be Water Bureau Employee Burglarizes an Argay Neighborhood Home (Photo)

This report came a day after the City of Hillsboro notified the public of individuals falsely identifying themselves as utility employees trying to gain entrance into people's homes.

The Portland Water Bureau wants you to know that although Water Bureau employees may knock on your door to ask a few water-related questions, they will never ask to enter your home without a previous appointment.

The public is reminded of the following safety tips in situations like this:

* Do not open the door to someone you don't know. 
* Ask for proper official identification.
* Look for a city utility vehicle. 
* Call the police if you feel suspicious about someone at your door. 
* Share information about suspicious people with your neighbors. 
* Ask for the person's purpose for being there. 
* Do not allow anyone unknown to enter your home without a bona fide prior appointment.

Portland Water Bureau employees always drive "E-plate" vehicles with logos and carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an ID badge and/or call and check with the Water Bureau at 503-823-4874.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate. 

Terry Black
Public Information