Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Private home insurance companies are again conducting sales mailings offering water service line insurance in Portland.
The Portland Water Bureau wants to remind our customers that such offers are not associated with the City of Portland, nor does the Portland Water Bureau have any connection with such companies, or any other such insurance carrier.
These private companies send letters to Portland residents offering a repair plan for the water service line extending from the resident’s house to the water distribution pipeline, which usually runs from the water meter in front of the house.
These letters state that the line extending from the house to the water meter is the homeowner’s responsibility. This means that if the pipeline experiences a crack or break, the resident is responsible for all associated costs.
While this is in fact true, some sales literature from such insurance companies has confused some residents, making them feel that they are required to have an insurance policy that is separate from their homeowner’s policy to cover any water utility line damage. This is not true.
Here are the facts that you need to know:
Before signing an annual insurance plan that protects your water service line, the Water Bureau urges caution. Some plans may be legitimate offers, but make sure to examine the fine print. For example, letters received by customers in 2012 noted, in small print, that the private companies’ insurance plan will not pay for residential plumbing services if the water line fails due to “acts of God,” frozen pipes, faulty construction or maintenance, or “normal wear and tear.”
If you are interested in water service line insurance, the Water Bureau encourages you to consider the following information:
If you are ever suspicious of anything related to your water service, please call the Water Bureau Customer Service hotline at 503-823-7770.