New program changes effective July 1, 2018

Thanks to funding from the Bureau of Environmental Services and Portland Water Bureau, crisis assistance for qualifying customers has been increased. Starting on July 1, 2018, eligible households experiencing a financial crisis may receive a voucher for up to $500 in assistance once every 12 months. To qualify, the household must be enrolled in the City's financial assistance program.  A portion of the bill must be paid in order to receive assistance.  Contact Customer Service for more information, 503-823-7770.